Ace Hardware

I am extremely angry and upset over my recent experience at this particular Ace. I went in today to purchase a few items, including a tarp that was $ 10.99 according to the small paper tag underneath it. When I got to the registry, it rang up at $ 17.99. I told the cashier that the tag under the pile of tarps said $ 10.99. A store clerk went with me so I could show him. He saw that the pile of tarps that I had taken mine from showed a price of $ 10.99, but then said that the SKU number on the tarp didn’t match the one on the tag. I don’t know anyone who compares SKU’s when they shop and I’m no different and said I hoped they would honor the advertised price. He didn’t say anything and so I went back to the cashier, explained what happened, and asked for the manager. The manager (didn’t catch his name but had glasses and was an older gentleman) went to the tarps and then came back to me at the register holding the paper tag and said the SKU’S didn’t match and that he was not giving me the tarp for $ 10.99. I asked him why he wasn’t going to honor the price on the tag and he actually said that, «customers move items to cheaper prices all the time,» and that they wouldn’t be held responsible for that. I asked him if he was implying that I moved the tarps to that spot and he said no, but insisted they were moved by «customers» and said, «I’m not giving you the tarp at that price ($ 10.99)». I told him it was a bait-​and-​switch and he again reiterated that customers move items to cheaper prices. Not to mention that during this whole time, another customer was yelling at me and harassing me the entire time about how «cheap» I was to complain and kept circling around me! So not only was I in dispute with the manager about the price, I was also having to ward off this irate Ace customer yelling at me and insulting me and throwing his hands up in the air, yet the manager nor any other employee told him to back off or calm down or stay out of it or to leave me alone. Not a single person. I felt like I was being attacked on all fronts and was completely unnerved when I left (without buying anything of course).
I called the store owner, Mohan Saini, and explained what happened and before I could even finish he was telling me the same thing that the manager had said, that «customers move things,» that they wouldn’t be held responsible for that, that they do price checks every two weeks to ensure product had the right price, and that «the SKU’S were wrong,» and that I should «have checked the SKU’S» before buying. I asked him if he was telling me that I needed to compare the SKU’S on every single item I looked at when shopping in his store. He didn’t answer but again repeated that the description on the tag didn’t match the description on the tarp packaging. I told him there wasn’t a description on the tag and he said he was looking at it and told me to go back to the store if I wanted to see it. I looked at the tag many times when trying to decide which tarp to buy based on size and price and there was no description on the tag. There was a bar code and lots of tiny numbers but nowhere did I see a brand name or size because I looked many times and the only description was the price. The tag was held in place in a slot so it’s possible that that info was on there but couldn’t be seen because of the panel part covering the tag to hold it in place. But I shouldn’t have to remove the tags on displays and compare SKU’S and descriptions to make sure a store is doing their job and correctly pricing items and putting them in the right display area I’m pretty sure I’m just like any other customer who sees an item they want, checks the tag/​sticker/​display, etc, for the price, and expects that to be the amount that they’re charged. I am not about to pull out the SKU and compare it to the one on the item to make sure it’s correct, and even then it doesn’t mean that it’ll be correct in the system once it’s rung up. But none of that mattered to the manager or Mr Saini, and when I told him about one of his other customers harassing me and that his manager did nothing to stop it, he said verbatim, «what do you expect us to do about it? » Until today, I had good experiences shopping at this Ace but after today, I will never step foot in this store again. If I could give them zero stars, I would.

Need one of the doohickeys that attach to that pipe thingamig? The guys at Ace can decipher my clueless female speak and have me walking out their door with the right doohickey along with instructions on attaching it to the pipe thingamig.
Every single time I go in this Ace, I’m greeted with a smile and a red shirt willing to listen to my woe, take me to the right aisle, find the right thing and hand it to me. I don’t ever have to go searching aisles, opening various screw drawers or leave feeling like an idiot.
Ace is always my first and usually my only stop when I need a little hardware help.

Great service and wonderful people! The employee’s really know their stuff. Even when you are looking for something real tiny they know where it is. So back to the old saying «Ace is the place!»
*note I’m not a fan of the big stores so these smilers stores are the way to go!

Friendly and most helpful! Keep local businesses alive and visit this Ace Hardware instead of Lowes or Home Depot — you might be surprised at their knowledge, and the diversity of what they carry. It is a nice change of pace to just walk in, grab what you need, and checkout — without having to walk a marathon, or look for help yourself.