Flannerys Drop Box Service

We rented a dumpster for a clean up project. I was told I could call for pick up when we were done. Three days later, at 7:00 AM, Flannerys came and took the dumpster with no warning or notice. We weren’t anywhere near finished with our project!
When I called to see what was going on, they said I should have called to let them know we weren’t done with the box… Really? They wouldn’t send the driver back with it, no matter what.
Also, they tried to tell me that they had to sneak it out quickly because they had left it in a «franchised area» (Waste Management). While my billing address was in the city of Troutdale, the dumpster was outside of the area. The real reason they came to pick it up was so that it would be gone before the Waste Management trucks came through on garbage day.
Bad business. Boo!

Caveat Emptor — Buyer Beware!
I work with contractors, and subcontractors throughout the State of Oregon.
After researching local drop box companies, we decided to call Flannery’s due to the clear pricing on your website, and the conversation we had with Tom.
Tom was very courteous, helpful, and answered our questions re: possible charges, etc. We were very specific with him in our discussion ensuring we were crystal clear on all aspects of working with your company.
Tom clearly stated the following:
1 — «With the 30 yard box you have 5,000 lbs. limit.» (On the ticket/​invoice that was mailed to me #564 991, the actual rate is blocked out — what are you hiding?) Why are you gouging the customer?
2 — Tom also stated that as long as there are no «hazardous materials/​chemicals, no appliances, or electronics there would be no additional costs. He also stated that the fee’s quoted included drop off, and dumping. There would be no additional fees if we had the boxes only for the duration specified. (From your web site «There Is a $ 5.00 — $ 10.00 Charge for Each Additional Day or $ 25.00 — $ 50.00 Charge per Week».) We never went over on the additional day charge.
3 — From your web site:
Dumpster Prices:
10-​Yard Container (2,000 Pounds) — $ 245.00
20-​Yard Container (4,000 Pounds) — $ 345.00
30-​Yard Container (5,000 Pounds) — $ 395.00
40-​Yard Container (6,000 Pounds) — $ 445.00
There is NOTHING here that indicates there will be hundreds of dollars in additional fees!
On the web site it states «prices are subject to change.» (This is why we spent the time we did on the phone with Tom, so we would have a clear understanding.)
After receiving your invoices recently, I feel that there is a serious problem. We were under the distinct impression that when we paid these deposits/​fees, there were no additional fees due, because we did not have «hazardous materials, appliances or electronics.»
We have already paid a total of: $ 1,480.00 dollars in fees, for (1) 40yd. box, (2) 30 yd. boxes, and (1) 10 yd. box.
We feel that based on a lack of disclosure, and misleading representation, the additional fees of: $ 521.45 are unfounded, and bordering on the unethical, bait & switch laws prohibited in the State of Oregon.
NOTE:
Adding insult to injury — I was forced to deal with Robby for scheduling and payment processing. Sadly, Robby’s bad attitude toward myself, made the entire process feel very discriminatory, as I am a woman business owner. Right away, it was obvious that Robby is not a person you want answering your phones, or someone who should deal with customers, period! If you are a woman, you can feel the hate in his voice.
Robby was rude and was caught lying by his drivers and my Project Manager. When I called to inquire about a pick up/​delivery he stated «his guy was stuck in traffic on I-​84.’» His own delivery driver threw him under the bus saying Robby is an «a — hole, and that Robby forgot to send him out.» Wow! I guess you don’t have to take my word for it, you can speak to your own employees.
My Project Manager, stated the drivers were good guys, and he did not have issues with them.
We hope that this posting may help the public make a more informed decision in deciding to use your services and look forward to a remedy to this situation ASAP!
Kathleen Knight
Owner
Contractor’s Advantage, Inc.