Britten

I am not sure if Britten is simply understaffed, but the experience I had with them was extremely poor, both in terms of banner quality and customer service. We had used them the previous year to create 3 banners for a company function and the banners looked cheap and thin, but nonetheless, we decided to give them the benefit of the doubt and returned to use them this year to fix the issues with the prior year’s banners.
We contacted our contact, Tim, on September 30, 2014, and requested the banner be completed and shipped to us by October 13. However, we had not gotten the banners as of October 14 and we called to follow up and apparently, Tim never received our files and did not let us know this until we followed up with him, after the banner was already supposed to have been delivered. The banner was then completed quickly and shipped to us a week after our original requested deadline. When the banner arrived, it had unfinished frayed edges. The banner looked completely unprofessional and was completely unacceptable and unusable. Once again, we decided to give Britten the benefit of the doubt and contacted them again to fix the issues, but did not receive any response again for over 4 days, in which time, we researched other vendors and ultimately went with the other vendor, who did an incredible job and listened to our requests and made a high quality product.
And then the final straw is that we had provided payment information back in October for the banner that turned out poorly and I just was contacted January 20, 2015 with an invoice for payment because they never ran the credit card back in October and it had since expired.
Overall, if you would like a quality banner and a seamless process, take your business elsewhere.

I work for a local nonprofit that has utilized Britten’s outstanding service numerous times. Not only do they create high quality, innovative products, but they also provide top-​notch customer service. I’m continuously impressed with their keen ability to listen and fulfill our needs, and the ongoing perfection of their products. I highly recommend using Britten’s services – they are an excellent company that genuinely cares about their customers and their community.