Tracy Lock & Key

I called and they did send someone out right away but the price was way different than what I was quoted. Our door from the dining room to the garage would not open the tech said this is a tough job I don’t think I can open the door, I will only only charge you the fee to come out which is $ 14.00. I have other jobs to go to. He said it will cost $ 150.00 for me to open the door and put a new lock on. (Again, he just said he could not open the door). We said that was too much money so then he said $ 100.00 cash. We needed to get in the garage so we said okay. Never again!!! He put a new lock on the door opened it with no problem, just lied all the way around. Just called him he did not leave keys for our door lock and he said that would have cost $ 150.00. We are thinking of suing them anyone want to join us?

A service that costs 30 bucks at most places is over $ 100 with this company. Just a heads up.

Very attentive to each customers request while I was waiting for my turn in line. He made sure everything was taken care of w the customer before he rang them up and moved forward. I needed my lock repinned and it took him less than 5 minutes. Keys worked perfectly w no jamming up.

PLEASE DO NOT GO HERE! JUST LIKE THE OTHER REVIEWS HAVE STATED — AVOID AT ALL COSTS!!!
Over the phone we were told that it would be $ 50. We made sure to ask if there were any other charges — the lady on the phone said no, just $ 50. When the technician came to our location it ended being $ 120. The technician stated the price varies depending on the difficulty and the dispatcher should have told us this. That makes no sense! We should have been quoted a price prior to services being provided. The whole company seems incredibly shady — the invoice said «pick squad» but the name of the company is listed as «tracy lock & key». Didn’t get a good feeling at all. Hopefully we can take some action against this unethical company.

Ridiculous! Do not waste your time with these people. I called to get a quote for having a lock re-​keyed. I was told it would be $ 14 for the service call and $ 25 per lock. I had two locks that I needed done so $ 64 was what I was quoted. I thought it was a great price and I went ahead and made an appointment. The tech shows up and goes over what I need and quotes me some ridiculous price. $ 14 for the service call which was fine, $ 35 per lock and $ 75 dollars for an hour of labor! Nobody said anything about that in the original quote and I was quoted $ 25 not $ 35. I needed this done however, it was time sensitive. I called the supervisor to discuss the fact that I was not given an accurate quote and I am still waiting for her to call me back because conveniently she was not in. It gets worse, the tech needed to run back to the shop to get a replacement part because I guess they don’t come prepared and he says it will be about 20 minutes. He was gone for more than 30 minutes. I told him that I refused to pay for more time because he was gone. I think he would have charged more otherwise. This appointment was only supposed to take an hour and it ended up taking almost 2 hours. I was pissed. Oh and another issue, the thing they use to process credit card payments was broken so I had to go and get cash to pay for this. I mean things were already a pain and now you can’t process my card on top of that. Yeah I am wondering if he pocketed any of that money. I am not going to drop this I am still going to keep contacting the supervisor until I get this resolved because it is ridiculous to mislead customers but not giving accurate quotes. Don’t go with this place though. They are shady and care about ripping people off and wasting their time.

Not sure about last review but I called and yes the receptionist was a little unsure of the price not to be shady but because she didn’t have all the lock information etc. She did put me in touch with a locksmith named Sean who was very professional and polite, so I would recommend asking for him. He’s fair in price based on another other quote in fact he matched it, but was able to be there sooner. This was critical in that we just got back from vacation hungry and tired kids, so time was of the essence.

Seems kinda shady. Tried to get a lock rekeyed and couldn’t get a straight answer to why it would cost up to $ 200. It was $ 35 per lock, which then went to a total of $ 160 for 2 locks. Sorry doesn’t compute. When asked why the price jump, I got varying answers which seemed like the tech was just making it up. Also, the tech was not identified as a rep from the company. No identifying placards on his vehicle, no ID shown. When I called their dispatch, I was told the prices are at the discretion of the tech. Okay, if legit, but this seemed pretty arbitrary. Didn’t get a good feeling about the whole deal. No thanks.