The Home Depot

A requirement for efficient, frustration-​free shopping at The Home Depot is the use of the iPhone companion app. The app allows one to search for products and their locations quickly, without tracking down staff for assistance. Returns at this location are always quick, with refunds provided in cash, chargeback, or store credit. I’ve returned items after many months, even with partially legible receipts.
One frustration I have is that recently some inventory has been moved online. Items which I once could find in store are now no longer available. Further, the companion app will return online stock in searches, making it more difficult than it needs to be to find products in store.
Local competitors, although they are smaller, sometimes have greater selections on certain products. For example, I found a much wider array of plumbing supplies at a smaller local competitor, as well as some brands of water-​proof spray paint that were not carried the The Home Depot. Shop around.
One positive anecdote I can provide for this location is, that my daughter was slightly injured when a fluorescent bulb fell over and burst across her sandaled feet. (A previous customer had abandoned a burnt-​out 48″ fluorescent bulb against the wall when they discovered they were not accepted for recycling and my daughter inadvertently dislodged it from its hiding place.) Management conveyed deep concern and escorted us to the bathroom, where I washed her feet. The cuts were very minor (thankfully) and my daughter to this day remembers the bag of candy the manager provided to make her feel better. It was an unfortunate incident completely remedied by great management.

Everything you would find in a home improvement store. Some staff are very helpful and nice and pleased to help. Others are very crabby and just down right rude!!! That’s the reason for only 2 stars.

great employees, very helpful, fast responding. I am thankful to have the home depot in Tracy

Some of the plants looked a little thirsty today but they had a great selection of yard and garden supplies … The garden area was clean, organized and well stocked! A GREAT clearance on fountains … Sadly not on the one I wanted! No wait at check out and both cashiers offered to assist us which is always nice!

Anyone ever notice how the discounted tools section in this store has power tools without plugs that have tiny discounts? Certainly store management is questionable since these tools sit there for months. They are probably wondering why customers don’t flock to purchase tools without plugs for a $ 5 discount and then just buy a replacement plug for maybe $ 4 for a $ 1 savings! Somebody needs to help them understand the value of customer’s time and the expected discounts for any type of defect, especially a missing plug! Sears right around the corner regularly discounts tools but huge amounts that are in perfect working condition.
I have also had terrible interactions with the management here.

This people managing this store are horrible. Their plywood cutting machine has been down for about a month. This is truly unacceptable for a huge chain such as Home Depot! Why does the the store manager not care about their customer’s? A real store manager that cared about the brand and his job would take a more responsible and proactive approach and get this fixed within a week. Truly pathetic. I’m going to be taking all my business to Lowes even though it’s a further drive. My time is money and I refuse to give any more business to Home Depot Tracy where they could care less. at least Lowes makes it it a policy to provide phenomenal customer service.

My go to place for any do-​it-​yourself projects around the house. I never got to deal with the people who worked here since I know my way around and I usually a grab and go kinda person when ever I’m here.

Used their online service to schedule the advertised fence repair service they claimed to have. A company I assumed contracted through them called me immediately but when they found out I just wanted some repairs and gate replacements they said they didn’t want my business if I wasn’t completely replacing all my fencing and gates! WOW!

The people who helped us were great. We needed a piece of door trim and wanted it to match. Each representative was great not the usual experience that we get a lowes. First person searched for the closest match then did a miter cut for us. The next guy in paints matched the color and took extra time even though we only bought a quart. Everyone very friendly and helpful. With all of this got out in 30min. Definitely go back!

Initially it was hard to find assistance in the cutting area. After searching I found an associate in an aisle who paged for the person staffed at the cutting location. The associate in cutting wasn’t readily available so after some time had passed I approached cashier Marissa to see if he could be paged again. She did and let me know he was on his way and had been involved in another task which I understand. We went back to wait but decided to leave after more time without assistance. Marissa saw us leaving and wanted to make sure we were taken care of so she asked another man named James if he was available to assist us. James was more than willing to figure out what I needed cut to get the most out of the piece I was purchasing. Both James and Marissa had excellent customer service skills and willing to help to ensure I left with exactly what I needed. I greatly appreciate their friendliness and efforts in assisting. Please pass along my thanks to them both.

This store needs a new manager. I say that because experience I had says he/​she is not doing their job. Came in looking for lazy-​suzan hardware so I asked walked over to two young woman who were standing around doing nothing and told them what I was after. Without any thought they said that it was something that they did not carry. Of course they do, I just did not know where to find it in this mess of a store.
I made a joke that maybe I should go to Lowes and they both said, go ahead, no big deal to us. I found the lazy susan hardware of all places by pocket door hardware. Not by cabinet hardware, hinges or something logical like that.
This depot is poorly run, has smart A** stupid woman who don’t know the store and could care less about the customer or their employer.
Stay away from this location.

This Home Depot sucks, no customer service at all. So we when to purchase some items for the repair of our home, had no clue where to start n wt to get so we got tired of looking for an associate cuz no one was on floor the only ones at floor were cash register ladies who kept asking u want a credit card. So I had to call Home Depot livermore BRAD sales associate from Paint dept at livermore gave me all the info. He also transfer me to all dept where I needed the other part of my job. Thank you BRAD. So going back to Tracy Home Depot, I decided to get some other lil things when it was time to pay they had no bags to bag my items they told me I needed to bring my own cuz the manager was not doing the job of re ordering inventory. Lmao so I should say I don’t care if it means a drive to livermore but they have the best service !!

Terrible store. We came here to purchase a dryer. It took us about 15 minutes to find someone in the appliance section who could actually process our purchase. The same person then proceeded to be quite rude because we wanted to take the appliance home that day rather than wait a week for their delivery service. Once we actually managed to pay for our purchase, it took about another ½ hour to find someone to actually load the dryer in the truck for us — meanwhile quite a few employees were simply walking around the store and the parking lot.
All in all an unpleasant and frustrating experience. Next time we’ll make the drive to Lowe’s.

HORRIBLE customer service.
I made the mistake of asking a person wearing a home depot shirt and name tag for some help. she was quick to tell me its not her job, that only those dressed in aprons can help you.
good luck finding one of those people to help you. It took us almost 10 minutes to have an apron wearing employee help us and they weren’t very helpful.
Additionally he didn’t exactly have the best personal hygiene. We ended up going to Harbor Freight Tools and they were a lot nicer and actually helpful.

All associates are not helpful and rude specially the appliance center and customer service, I’ll go to Manteca instead more friendly

More often than not I get good customer service here. Usually if I know what I want I can find it here.
Occasionally I get rude or non-​existent Customer service but it doesn’t really stop me from coming back. Like playing Blackjack. Sometimes I win, sometimes not. No sense in crying about it.
I’ve found similar ups and downs at Ace and Lowes. So there you go.

This is your standard HD store, all the same stuff you’d normally find at any other location. Customer service is good, and help was pretty easy to find, but if you ask something in depth, not all of the employees have knowledge in the department there working in, so beware of asking for educated advice!
Love coming out here because it’s a good excuse to go to the other stores in the area, and the tax rate is cheaper here, than in my own county too!

Visited this Home Depot to see if they had any good 1 Gallon Succulents since they were on sale and today was the last day.
Turns out they had a pretty good selection, more and better ones than the Home Depot’s that are closer to where I live. We found some that we liked and purchased some.
Had asked the cashier if we could get the 5% off for using our Home Depot Credit Card, but they wouldn’t give it to us because we didn’t have a Lowe’s Card with us.
We had told the cashier that other Home Depots don’t require us to show the Lowe’s Card and they still give us the 5% off. She replied with «This particular store has always been asking to see your Lowe’s Card.» We then replied with «Oh, is that a new policy Home Depot is requiring now?» The Cashier replied with,” I’m not sure, maybe those Home Depots are right next to a Lowe’s or nearby.“
This is the second Home Depot that wouldn’t give us the 5% off without showing them a Lowe’s Card. The first was at the Great Mall Home Depot in Milpitas.
The really funny part is, is that on the way home, we stopped at the Livermore Home Depot found some more great Succulents and at check out, we asked if we could receive 5% off for using our Home Depot Credit Card, guess what, they actually gave us 5% off for using our Home Depot Credit Card without showing a Lowe’s Card…
The Cashier though was really friendly. It was 2 white females running the checkstands at the Garden Center. Both really friendly and greeted customers upon entry.
So my review is based on not getting the 5% off when other Home Depots gives us the 5% off without the Lowe’s card.

Worst customer service ever. Octavio’s assistant manager is extremely unprofessional. I drove here from out of town, just to help my mother deal with them because she was upset. None of the employees at their customer service area are on the same page. I don’t blame them for giving out the wrong info, but the managers should be the ones who train them and also clean up their employees mess.
Instead Octavio and his assistant manager (mainly her) were rude to my mother, who is ill, and to myself. I was told they would contact corporate with my issue, and then get back to me. (This was after the paper was slammed on the counter for me to write my contact info.) I have not received a call and it has been over a week so i am calling corporate on my own.

What can you say about The Home Depot? Simply said The Home Depot is a big box destination store that has almost everything you’ll ever need to build a fence, break down a room, plumb a water line or seed a lawn! As everyone probably already knows, you should have an idea what it is you need. Quite often there «How To» classes given which is pretty cool. As far as customer service goes… please expect a wait for an associate to assist you with your needs. Recently I was in the market for a new garage door and opener. My initial encounter with the Garage door installation department was pleasant… I was informed that I would get a call from the installation team to discuss size of door needed and installation time and date.
I never received a call. I decided to follow up, and again I didn’t receive a follow up call, additionally on three separate occasions I was given three different prices and dates of installation. So I decided to address this with the Manager of the department, and once that was all said and done, I received what I expected… a correct price and solid date and time of installation. The only reason why I continued to patronize The Home Depot in this case was they were local and nearest Lowe’s was is in Livermore. Plus I had already priced out a $ 200.00 savings by dealing with The Home Depot versus Lowe’s, and Lowe’s wouldn’t price match due the name brand differences of the doors and installation service providers. None the less, once it was all said and done, I was happy with the installation and garage door. It was just an ordeal getting it all set up which to me was a bit much!