Orchard Supply Hardware

I am so disappointed with the customer service I received tonight. I walked in holding my 4 month old daughter in her carrier seat and needed some assistance getting 2x4s in my car. I needed 6 of them. There was a very friendly elderly woman greeting customers near the front of the store. I asked her if someone could help me and she said of course. Several employees walked by and she called out their name, they looked at her and I and kept walking. The same employee walked by several times and completely and intentionally ignored her request to help me. After 4 of her employees did this to her I asked for the manager. I was so upset and nearly in tears that this little elderly woman was being treated so poorly and me with my baby couldn’t get any help from anyone. The manager did end up helping me but when I told him about his employees treating another employee so badly he could care less. He didn’t apologize at all. Next time I will be going to Home Depot where I know I will be treated much better. Please do the same.

Best OSH experience ever. Grill that I went in for had no tags left but I was almost immediately approached by an associate who offered over the top assistance. He directed me to where I could pick up the few other items I had come for and offered to meet me at the register then again outside to help me load the grill that I was looking for.
A different associate at the register was also friendly and helpful. Great experience! Will be my first stop from now on.

I was there buying tips for my pressure washing wand and the staff was very informative and even asked if I needed oil for my machine. Great reminder! Thanks guys!

Well there customer service sucks. I was looking for screen door roller type for my husband and I couldn’t find it. I keep asking for help but this middle age lady told me she be right back with me but she never did shame on u.

I love the seasonal offerings they have at OSH. I have found some really terrific Christmas, Halloween, and other holiday offerings for both me to use and for gifts. You can also find things for your garden, like ladybugs and pineapple-​shaped bird feeders, that I haven’t seen offered in other stores. I sometimes get overwhelmed at Home Depot and Lowe’s. They often have better prices, but it can be hard to track down what you want without some help. OSH is big enough to have a decent selection of things, but not so bog to be frustrating. It’s as close as you can get to the hardware store of old that had a little bit of everything and still be part of a chain. It might just be me, but I often have trouble finding someone to ask a question unless I go up front. That paired with slightly higher prices than other places makes them a four star business versus a five star, at least for me.

Greeted by Crystal as soon as I walked in the store. Super nice! She had all the answers. I didn’t even have to go any further than about six feet besides picking up my order from the warehouse.
Thank you Crystal for making my last errand of the day effortless!

I work retail and rule #1 is customer service, it’s holiday season so I expect busy however when see more employees than customers I’d expect a little more professionalism/​customer service. Bullet pointed: asked a lady for assistance about an Xmas tree… she had NO idea. She radio’d in for the lawn guy just to tell me he is not answering so she pointed him out, 4 feet away no lie haha. when we seen he wasn’t busy anymore walked up to him and he walked right past me even tho I said «sir» and his name. Robert maybe? At least 3 times than I proceed to ask for tree assistance since the tree we picked out (only 6 to choose from. as my artificial tree became unsteady we needed a real one) and he seemed so lost as if I spoke a different language… Umm huh? Anyway I pay for a 6 – 7 ft tree even tho I’m 5’11 and am literally taller than this tree. Ehh minor. We over pay and I pull up to load the tree… it’s now a down pour with rain and I’m in a lifted SUV, the guy brings the tree to the SUV and helps me throw it on top (that’s where the 3 stars come from) I grab my tie straps and he says «ohh u got straps» and bounces on me. Common courtesy would offer an assist… I mean you work with landscaping materials to say the least you shouldn’t b afraid to get dirty or rained on for a minute. I bet this guy doesn’t hold the door open for the person behind him… sad

My son was talking with his school
Principal and they decided to make a garden… Principal Wilson went to the neighborhood OSH to get prices and basic ideas… The Manager was happy to offer suggestions and even get involved through their community project system. They donated employees, tools and flowers to help my son and his friends make a beautiful flower garden… The joy of seeing my son and his small idea grow is beyond any star rating, HUGE Kudos to OSH the employees who came to the school to make it happen!
(I’m not certain, but I overheard it was right around an $ 800 project; not including the time spent by the employees! When OSH volunteered to help, cost wasn’t discussed… Thanks again!!)

I came in with so many broken window screens and greeted by a lady who turned out to be the person in charge in hardware. She measured, gave me the color/​material options — it was just a pleasant experience overall. But, not only that — since I have little experience a.k.a not handy at all… I had a bunch of other questions and she answered every single question I had. A couple days later she called to let me know it’s ready for pick up — her job was excellent and I was so happy I dropped by a few days later for some more broken window screens, 1 even required frame replacement. Again, everything came back clean and flawless and very reasonable price. I bought a bunch of other stuff as well with the labor day special no tax, a little bit of break better than nothing :-)
OK, her name is Stacy and I highly recommend Orchard for window screen/​insect screen replacement. She’s knowledgeable, courteous and competent — hands down one of the best customer service I experienced in this friendly town.
Everything else in the store is well organized and clean, love the garden section as well.

Helpful staff. Has metric screws that we needed for furniture. Cleanest and organized Orchard Supply I’ve ever been to.

I didn’t buy anything but I wanted to see what was in the store. They had a deal where they were paying the sales tax for July 4-​July 6, so that was interesting.
Where I used to live, I occasionally used the alternative to Lowe’s and Home Depot because they could be interesting. This one seemed a bit expensive in some areas.
I noticed that they only had «OSH» on the exterior of the building. Is that something old or something new? I recognized them from another location that has «Orchard Supply Hardware» as their sign.
In any case, the store seems okay.

The only reason I really use this store is because it’s a lot closer to my house and more convenient for those weekend projects that send me endlessly back and for the hardware store. If I have the time and I’m making a large enough purchase, I will definitely drive the extra distance to Home Depot for better prices and customer service.
My first experience at this OSH was just after my wife and I bought our house and we decided to purchase a patio set over Memorial Day weekend when they were running their tax free event. First, the guy at the register looked at me like I had just handed him a moon rock when I give him the tag off the display from the patio set. He couldn’t figure out if he needed to scan it or radio to the back to see if it was in stock. So he pretty much didn’t do anything for a few minutes while he asked someone else what to do. Eventually, he figured out how to scan the tag check and check inventory. We paid and took my truck around to the back to pick-​up the patio set. The guys in the back just put down my tailgate and put the box in the bed of my truck right off of the forklift. Easy enough, and I drove off. As soon as we got home, we immediately looked at the box in the back of my truck and say that «½» was printed in big black letters right on the top. Back to the store to pick up the second box. It was a pain in the ass, but we eventually got everything we were bought. The patio set is great, BTW.
The second experience was just his past weekend when I was struggling to install a garbage disposal (which I bought at Home Depot). I need a part for the p-​trap, but I wasn’t sure if it was going to work with my garbage disposal. I explained to the clerk what my situation was, and she assured me that I could return the product within 90 days with a receipt, even if it was opened. I went home, and it turned out the part didn’t even work at all. I returned it to the store the same day, and the lady looked at me like I was trying to pull one over on OSH by trying to return this $ 13 part. She first told me I couldn’t return the part because it was used, but I explained to her that the part did not work and that there were no instructions included on how to make it work. After some more grumbling, she reluctantly agreed to return it. It just goes to show how petty this place is. It’s not worth losing a customer over $ 13 part that was defective to begin with.

Decent prices on home/​gardening utilities, helpful employees and the store is extremely clean. I love their seasonal decorations (great quality for the price) and they have the best selection of affordable patio furniture in town.

Clean store. Average customer service. Average prices. Last time we were there their cash register system was having issues ringing people up which caused us to have to hang around for awhile while the system tried to process visa.

Good customer service at this store. I gave it 5 stars because all of this stores employees are helpful and friendly. It’s also convenient for me because all of the other hardware stores are further away from my house.

The past customer service experances have not been that great. However, Last week my husband and I went in to purchase a BBQ. The gentleman that helped us was very imformative and helpful. He stayed and talked and answered our questions for a long time. He really took the time to help us purchase the right BBQ for us. It was great to have some good customer service. We left with a great BBQ.

It’s an OK hardware store. Decent sales once in a while. Customer service is just OK not great. Their Dublin location is superior.

I usually go to Home Depot, which isnt far away, but when I need someone to consult with me I go to OSH. Home Depot has better selection, OSH seems to have more knowledgeable people
Came in with a dissasembled leaky faucet. The guy looked at the parts, told me they didnt carry that exact brand but looked through what they had and said «these will work». It did work. Perfectly. It was great that the guy who worked in plumbing actually knew plumbing. A couple of other times I have gone in there and the person who helped me gave me an idea about how to fix my problem that I hadnt considered. 100% satisfied.

Nice place, very helpful employees. I just moved out here so I’ve been coming here a lot.
I’m sure I’ll be back…

We stopped in on Saturday morning to get some supplies, they had the «we pay the sales tax» deal going on.
We picked up some good grass seeds for the backyard.
The store was well stocked and clean and staff were friendly.