The only reason I’m leaving a review is to save someone from the experience I had with this business. I took a dress to be altered. They were very simple alterations and was told that they would be done by Friday(it was tuesday) I called, it wasn’t done by Friday, I went by on Monday, still not done. I was told to come back on Tuesday. I did, still not done… finally, on Wednesday it was done. I took the dress home and tried it on. NONE of the alterations had been done as requested. I paid $ 60 for nothing… I called and told them that the alterations had not been done correctly and was told that was too bad, there was nothing they could do. I needed the dress for a wedding that weekend, so I understood that maybe they weren’t gonna be able to correct their mistake, but when I asked for at least part of my money back, I was told«no! You can’t have money back! We don’t need you as customer!» Really? They are so busy they don’t need me as a customer? Well good for them. I don’t need them for a cleaners. There are too many good ones in the area for me to give my business to one that doesn’t appreciate it. As a business owner, I bust my butt to make as many of our clients happy as possible. As a service based business, I would think that would be important to them also…
Matthew G.
Place rating: 5 New Hartford, CT
Not as fast as Best Cleaners, but they do a better job with shirts and they are significantly less expensive. Never had a problem here with the occasional dry cleaning. Highly recommended.