Ethan Allen

My friend and I went to look at furniture yesterday afternoon and I was very impressed with the showroom. Tiffany helped us out and let us know that almost everything is customizable. From the fabric to the type of cushions. The possible combinations are endless.
We came across a teal leather chair and it was so beautiful. I wanted to know if it could be made into a couch and sure enough, it could be. Hopefully, I will be able to work this into my budget.
We were able to take our time and there was no pressure at all. Just a very friendly and welcoming environment. I will definitely be back. And Tiffany was very helpful.

STAY AWAY !!! We purchased a $ 6,660 dining room from Ethan Allen in Torrance. A few months later, the varnish on the chair started coming off, screws began to fall out of the chairs, and they generally looked worn down after just 8 – 9 months. There are no kids or animals in the home, yet they look worn down. When we reached out to the store, the manager, Michelle Ursini was extremely rude and refused to help us out. Her response was that «the service dept determined that it was from «customer misuse» and that there was nothing they would do. Our «misuse» is that we use this dining room with family every other week for dinner. Basically, Ethan Allen furniture wears out after 12 – 15 uses. On top of it, when we were purchasing, we asked the salesperson if our furniture was made in the US, and she said «yes it is». When screws started falling out of the chairs, we turned the chair around and realized they were made in Indonesia. This store has terrible quality furniture, and the only thing worse than their furniture is their after service once they have sold you furniture. The manager Michelle Ursini was by far the rudest, most arrogant and least professional manager I’ve ever dealt with. She kept saying «we stand by our product, we are not responsible for how customers decide to use it however»…as if I am using this dining room to host all my zoo animals!

Nice, courteous, helpful no-​pressure staff, I found an office desk and a couch that I liked and the price was reasonable. Great showroom floor with many different styles and designs. The overall theme of their furniture is old-​world classy but not stuffy… fits my style perfectly.

My husband and I drove all the way from Westwood to Torrance to visit the design center to purchase a dining table along with the chairs. We were a little skeptical about whether or not we are choosing the right table so Kathy helped us find a set that we absolutely loved. I am a very difficult client and know exactly what I want. Kathy was super kind and patient with us and a complete professional. she gave me the best ideas ever and helped me go through almost every fabric in the store. My husband and I love our dining set. I definitely recommend this store and if you go ask for Kathy for sure.

I went into the Torrance, CA store knowing exactly what I wanted. The designer came out to measure to make sure it fit in my house. When it arrived, it did not fit. This was partially my fault because of my indecision but I was charged a $ 150 restocking fee to reorder the correct size. After protest, I was told I could use that $ 150 as store credit within 30 days. Long story short, two days before the new product was to be delivered, I found out I was getting a floor model. I told them I had not ordered that and did not want it. In fact, they told me it was «slightly damaged» and never offered additional discount Another fact, all the sale items they showed me were floor samples, they finally admitted. I was not aware of this. I was never informed of this. I felt as though they were secretly trying to unload damaged stock on me. I refused the delivery and made them order a new one. It took another two weeks to finally get my delivery. I love the product! I have an entire house to furnish but because the service at this store is so terrible, i’m going elsewhere for the rest of my furniture and forfeit the $ 150 credit. They lost $ 10,000-$ 15,000 in purchases from me. Never will I purchase anything again from Ethan Allen.

We had a terrible flood in our home and were forced to cancel our bed order. After a dispute over the special order cancellation fee, with no one returning our phone calls, we went to the store in Torrance to straighten it out with the sales person who took the order. They found their copy of the order, and I asked to see it. Only after looking at the order form, we saw that someone in the store had forged my signature.
They would not tell me who forged my name, but we did manage to get them to cancel the restocking fee and my order. Even after this fiasco, they continue mailing me their high class, glossy advertisements. I would not purchase anything from this or any other Ethan Allen store any where in the country, ever! They have no ethics.

I would give a negative five stars rating if I could. Do not buy anything from this store or this company. They sell high priced junk.
I purchased two rockers and an ottoman for a very large sums of money. After about 6 months the fabric was totally frayed and all of the sewing and stapled were pulling out at the seams. We said we wanted them redone using a different fabric and they said it was just a bad piece and they would replace the frayed area and fix the terrible workmanship. Even their repairman could believe want a terrible job of assembly they did.
After another year the material was totally frayed and falling apart again, so we call to have it fixed. At first they said that the material had many complaints but they would need to get Corporate approval for a repair since the original purchase was over a year ago and therefore out of warranty. I guess when you buy something from this company you can only expect it to last a year. Even used cars give a better warranty, After repeated calls to Corporate they finally call me back and stated I was the only one that had a problem with this widely used fabric. I asked about what I was previously told about many complaints and they said I had received bad information.
Corporate said there was nothing they could do for us. We are now in the process of having a company that knows how to sew redo out chairs and ottoman at our expense.
I repeat do not purchase anything from this store or this company.

I loved the end result but working with them is difficult. When you walk in the door, that person «owns you» and it may not be the one with whom you would choose to facilitate the decision process let alone come into your home to discuss options. Strong personalities can make deciding un-​fun. Let them know you will make your choice.

I went into this store to purchase a sofa. I appreciated the help I was given and felt that they treated me with respect. The design consultant who helped me assisted in selecting a sofa that best met my requirements and also picked out multiple fabric swatches in the color I was looking for. She said she could come out to my place with the swatches to see how they worked in that lighting and also measure to make sure the sofa would fit in the space. I thought that sounded awesome! So, I called a few weeks later to schedule an appointment for her to come out and found out the design consultant I worked with at the store was no longer with the company. They were also unable to find my file with the fabric swatch numbers so we had to start the process all over. Not a great way to start out. However, I was able to describe everything over the phone and the next consultant I worked with arrived at my place with swatches in the correct color and I was able to place my order. The new person I worked with was very friendly and she gave periodic updates on the progress of my order, which I appreciated.
The delivery company finally called (it took about 7 weeks for the sofa to ship and another week and a half for the delivery company to call me after I had received a message from the design consultant that the sofa was shipping!) and left a voicemail to set up a time for delivery of my sofa. I called the number I was given multiple times and always got a voice mailbox. I never called in and actually had someone answer the phone. After multiple calls with no luck I left a message. A day later I got a return phone call at a time I was unavailable (in order to afford a couch at Ethan Allen prices I have to work!) with a standard voice mail to call back in. No additional extensions were given in case I again reached a voice mailbox. I was therefore forced to call back in and leave yet another message. I called the Torrance store because I didn’t quite feel this was the customer service experience that should come with an Ethan Allen purchase. The person I spoke with asked me for additional numbers where I could be reached, clearly not understanding the issue — setting up the delivery appointment should not be at times that are convenient for the delivery company, they should be at times that are convenient for the customer. She called the number herself and actually spoke with someone. Only at that point did I get a quick return phone call from the company. It seemed quite convenient that the delivery company answered the phone when the store called but not when a customer does.
Ethan Allen product is not cheap. So the service a customer receives should be on par with the price they are paying for that product. The service I received from the delivery company was not close to on par with the price I paid which was extremely disappointing. While my biggest issue is with the delivery company, I do feel that it’s a reflection on Ethan Allen. If the delivery company doesn’t have enough people to take phone calls from customers then they should not be the company Ethan Allen works with. Deliveries are always challenging for customers as it is because the time-​frames the customers are given are usually many hours long, resulting in the customer waiting around at home for the truck to arrive. I expect that. I did not expect to have to play phone tag with the company to set up the time in the first place or be asked to give more numbers to be reached at, as if I didn’t have anything better to do than wait for them to call me whenever it was best for their schedule, without taking into account mine.
I would definitely hesitate to do business with Ethan Allen in the future and would also hesitate to recommend the company. I look forward to enjoying my sofa but this experience still leaves a bad taste in my mouth which is why I’m giving the company the rating I am on Unilocal