STAYAWAY! Carpet Smart is teriable the worst customer service i have ever had. They are refusing to refund money after i received no service or carpet. They did the BAITANDSWITCH, I will never go there again. I went up the road and got outstanding customer service and next day install!!!(thank you so much Kenny Carpet!!!)
Melly P.
Place rating: 1 North Tonawanda, NY
Absolutely horrible customer service!!! If you want to be called a liar and have appointments changed and cancelled then this is the place for you! They said they would be at my house in the morning before 12 and they never arrived til after 5pm! They said they had no record of that appointment. They even forgot supplies which meant they had to make another appointment and charge me again!!! DONOTGOHERE! Go to Kenny Carpet instead