I have bought Clarks in the past, and then started having troubles with my shoes, so I had to change. I thought that maybe, I could find something, that would help me. As I am in the process of trying to find something to help me. We walk in, and start looking around. There were a few sales people in there. But not one of them, helped us when we were looking around, confused, and just looking. Most times, a clerk will come and ask if they can help you. The few times that either I or the person I was with walked by them, they NEVER asked if they could help us. Clearly seeing that we were not finding what we wanted. Poor service. which then ruins it for me for the product.
F G.
Place rating: 2 Franklin, NH
I would give Clark’s brand shoes a 4+ star rating but the store itself is closer to 1 star in my opinion. In my opinion I would confidently say that Clark’s shoes outlast other shoes I have bought over the years for the most part. But you do need to take care of the leather so they continue to look great. The summer slip on type of shoes wear kind of quickly on the soles. If you wear then daily then you will get a season out of them. But the leather and stitching are solid with no wear whatsoever. All the other shoes I have from there have lasted for years. The styles they have are great and the most comfortable pair of shoes I have ever owned are their Unstructured Ventilated shoes. The outlet store, on the other hand, has some employee issues. I have been there 4 times in the last few years and the attitude of the staff is awful. They truly don’t want to be there selling shoes. They have been condescending to the point of being rude and insulting. A few times I have walked in there the employees have been huddled together talking, laughing, and texting while customers wonder around the store. If you interrupt them and ask for help, expect to see some eyes roll. The last time I was in there I overheard them making fun of a customer who had just left, so I put my shoes down and left. Each time I go in there I hope the previous time was just an isolated incident, but then I even get more disappointed. I won’t be going back to the store. I may try to shop online for Clark’s shoes, but realistically I will probably just find someplace else where I can try the shoes on.