Mor Furniture for Less

Bought a bed for my 7 year old daughter. 4 months later it broke. Called warranty department sent them pictures and I was told it wasn’t cover because because they believed the furniture was miss handle. Told them it wasn’t and was told there was nothing they could do. So couple months later I’m out $ 200.00 and with piece of garbage in my home. Will never buy anything there again. Bad bad customer service.
I received a message from a manager and you can see it on my review, apologizing for the inconvenience. I was told via private message to send her my phone number for someone to contact me and get my problem solved.
To this day I haven’t received a phone call or an email in how they will be standing behind their product.
Once again never go there it’s a total fraud.

Very helpful and friendly staff! Great prices and a outstanding experience.
Recommended 100%

I went to Mors looking for a couch or sofa set and Robin was excellent at helping me. He was so friendly and came up to me showing me different kinds and different deals. He has resolved many issues I’ve had and has gave me refunds if the item weren’t to fit. I love going back to Mors because of Robins assistance. Wish there would be more people like Robin. I thank him so much for his amazing assistance with me and everyone else he’s helped out! I highly recommend you go to Robin if you have any questions, need to buy something, or any problems with an item. Again thanks to Robins assistance!

My husband and I were looking for a sofa and stopped by Mor furniture. We really liked a sofa and when asked about return policy. They said we cannot return any item once delivered. What if it was defective and something broke the next day of delivery. That’s stupid. Which place does not accept returns. Not that we are going to return something but to be on the safe side. BUYERS BE AWARE NO FURNITURE RTURNS AT THIS STORE

Got a table and stool set. Table was damaged. Would not credit said had to disassemble and drive back to replace. Box was already damaged warehouse declined to open to QC quality inspect.
Then called to replace stool that weld had failed on and stool collapsed. Requested call back when order to pickup replacement was ready. No callback. Order for replacement was not created.
Ruby at corporate office was rude and unhelpful until I asked for a supervisor.
Let’s see how it goes from there…

We have purchased a couch, a dining table, bed frame, and after last nights visit a new mattress from MOR. We are yet to have a bad experience. We walked in 20 min before closing, knowing what we were looking for. Josh was extremely helpful and kind. We showed him the mattress we liked, he measured it for us, explained the warranty, and also went over their financing options. He had us out the door a few minutes after 9. And, we are having the bed delivered tomorrow! We couldn’t be happier with MOR and will continue to shop their for all of our furniture needs. Thanks again Josh for all your help!

I should’ve read the reviews before I went in because I could’ve saved myself a lot of time and energy. I was in here for over an hour shopping for new furniture and not one person spoke to me despite walking past me several times.
We just moved from out of state to a larger house and left most of our furniture behind that needs to be replaced. Our plan was to find a sectional couch or sofa/​love seat combo, living room furniture, bed frames and bedroom furniture for the master, guest, and kids rooms. We saw a lot of things we liked that were within our budget which was a nice change from the last few places we had been. Unfortunately we were not offered any help which and left empty handed.
We came in with the intent to leave with some new furniture but sadly that didn’t happen because the 4 sales people on the floor were standing around gossiping and laughing loudly while watching the movie playing on the many tvs. Several times we walked directly between their gossip circle while looking at options we liked but not one of them engaged us, make eye contact, or stopped their conversation. At one point I approached a lone sales people walking my direction who looked directly at me and turned on his heel and basically ran. At that point we gave up and left.
We were the only ones in the store so there was no reason for me to be ignored, we did have a lot of questions and plenty of things we were looking for had anyone taken the time to notice us. They don’t care about their customers or even their jobs because no one in there seemed to take it seriously. I will happily be taking my business elsewhere (anywhere else, in fact).
Steer clear!

Great store great great service! Ask for mike Farri the manager he will take good care of you. Thanks again mike be back soon for my kids furniture.

Purchased a dining table and a bedroom set from Mor Furniture. Had good experiences in dealing with them both times. The dining table we liked was not in stock and they said it would take 2 months for it to be back in stock. Since we were not in a hurry we placed the order but we received the table in 4 weeks itself. They also had very good discounts during Black Friday during which we got our bedroom set. They have the display models set up well in their store which makes it easy to visualize how the furniture would look in your home and there are lot of different options in various price ranges to suit your needs. The mattresses here are also priced competetively compared to other Mattress only stores and during my research found they are the same price as Bigbox mattress stores.

I would never but furniture here again. They have the worst customer service after the sale that I have ever received.
It’s unfortunate because my sales person was good the furniture I purchased seemed to be a good value however I didn’t get my furniture when promised.
I purchased a number of pieces bunk beds fireplace dresser and another bed. I was scheduled for delivery in December and I had to delay it a week because I was in stalling new flooring. When I rescheduled my delivery they showed up but did not have the bunk bed that I ordered. I called and they said because I pushed out the delivery for a week that the product was out of stock. This implies to me that they gave the furniture that I had paid for to someone else since I had paid in full for my furniture this was unacceptable.
Then they delivered pieces of the bunk beds and mattresses but I payed for delivery and set up and they left the pieces and said they were sorry they left some items off the truck and would be back the next day to finish the delivery and setup. I called to get a time frame and they said I hadn’t called in time to get put on the route for delivery and that the schedule was full. They said that the delivery drivers shouldn’t have made a promise they couldn’t keep and that they are not actual Mor employees and they are subject contracted. After this another 4 times I was rescheduled. I ended up getting the bed end of January for furniture I paid for on full in November. I was sleeping on the couch with pieces of a bed in my room taking up space. I asked for a temporary solution they had a scratch and dent bunk beds and I asked if I could use that in the mean time and they said no. I then asked if I could have the Florida model and they said no because we wouldn’t have it for other people to view and buy. Terrible customer service I would never shop their again and will tell everyone I know that is in the market for furniture to go anywhere else.

I loved Leilani! She was so helpful and nice! Melinda (the on manager on shift) was rude. Leilani we t to ask her a question about the price and Melinda rolled her eyes and was beyond rude to Leilani… in front of us, the customers… thats unacceptable. I almost walked out. The only reason why i didnt is because Leilani was so helpful… so I give Leilani 5 stars… and Melinda the manager on shift 0… or negative stars… a big F! So if you go there stay away from melinda! She thinks it’s ok to treat people poor.

My husband and I have just moved in and were in desperate need of a sofa. We were wary since there were some negative reviews, but we went anyway and are very happy we did! Our salesman Robin was excellent, right there when you had a question, but no hovering or pressuring. We needed a sofa with microfiber (cats) and he was very good at directing us to those collections, unlike JR Furniture who told us to «get rid of your cats»…
Not only did we buy a sofa, we made it a sectional and the pieces were delivered promptly and right on time.
We were so happy with our purchases that we went back and Robin assisted us in choosing an entertainment center, which is being delivered only 4 days after purchasing it, and he made us aware of a great financing offer that made it affordable for us.
I highly recommend you give this store a try, and ask for Robin!

Buyer beware!
I had a problem with my delivery — it was assembled incorrectly. I had to take it apart and move it, but alas, I cannot get it apart. One of the screws they installed on the headboard was stripped to the core!
Also, the bed, it was far too large for my room. Not more than 10 minutes after they left, I called and asked for them to come pick it up, refund my money — it was OK, keep the delivery charge.
They basically said «Fuck you», insisting that I’d signed a «CONTRACT» which I had not. I paid cash.
You don’t sell somebody a piece of crap, destroy it before they’ve even had a chance to use it, and say «sorry!» The ONLY thing they said they could do was come out 9 days later to «fix» the screw…
This company is advertising heavily on TV right now. DO NOT SHOP HERE. I called and cussed out the CSR (later apologized for berating her personally), but I did say that I promised her I’d make sure NOBODY I KNOW ever EVER EVER shops at this evil company.
That part of this «contract» you invented I can uphold.
You cannot get away with scamming people in this day and age and expect to stay in business.

Not sure why this place doesn’t have 5 stars. Stellar customer service. I have to admit when we first walked in nobody helped us which is sometimes a blessing and a curse; however when we finally reached JR it was so worth the wait. We literally went to 7 other places the same day, including all the mattress chains and department stores. After searching and searching we decided on a mattress and nobody had it in stock to try; allegedly; however we walked in to Mor by chance after leaving bedmart and it was the best decision. They had the bed we wanted try and got an amazing deal on the adjustable bed. Exactly what we were looking for! After being BSed all day it was nice to get a straight shooter that’s what we got with JR. Highly, highly recommend JR and Mor.

We ordered a couch, that went smoothly. When it came for them to deliver said couch, it was just a mess.
We confirmed delivery time (4pm– 8pm). 8 o’clock rolled around and nothing. We called to check the status of the delivery and they told us they were running late. They didn’t call us, we had to call them! Eventually at 9:30pm they delivered our couch. Such poor service. This is our second time going to Mor, and it was just ridiculous as the first time. The first time, they didn’t deliver all of the items. They were missing one pillow. It took them 2 months to deliver the pillow to us. Will not be coming back here!

I know that others have had less-​than-​desirable experiences, but I went to Mor anyway — and I’m glad I did. My experience has been fantastic! I have been into the Tigard showroom several (at least once a week, I’d say!) times over the past couple of months since I’ve moved into a new home. Their prices are competitive and the selection is HUGE!
I’ve worked with Reid and JR — and they are both awesome! I’m very indecisive and ask a lot of questions, but Reid and JR have been very patient and informative. I have never felt pressured, and I don’t get that guilty feeling for leaving the store without making a purchase.
I purchased the Warrior couch (BEST COUCH EVER, seriously go check it out) and the delivery was quick and professional. I was so satisfied with my couch that I returned to purchase a matching coffee table, and found exactly what I wanted for an amazing price in their clearance section. I still have a few more pieces to purchase, and I’ll definitely be coming back!

Not good. They are terrible with quality. High prices. The delivery guy tried to hide where the furniture was broken or torn. The sales rep tried to belittle and make small of the problem I was showing him. LESS 4 MORE!

They did offer me a store credit for this defective sofa. So far, the experience has improved.

I came looking for a couch in a hurry because my cat had destroyed my other one. My appearance wasn’t so nice yet they treated me like a valuable customer. LYNN showed me many options and let me know what was available for delivery for my company that was coming the next day. Ty even recommend which couches was best for those with cats. I truly was a flustered customer when I walked in there, but they eased my worries away. We will continue to shop here for MOR of or home furnishings.

My parents purchased a manual reclining couch and loveseat from these folks several years ago. In the meantime the fake leather cracked and split. My Mom called them several times and they refused to do anything about it. My husband then called them and they still would not take any action to correct the issue.
They referred us to their insurance company, who after sending photos refused to take any action either. I would not recommend purchasing anything from them based on their lack of action. Their furniture is cheap and of low quality.