Russell’s Automotive

I took my parents 2001 Nissan Pathfinder for repairs and smog. These guys were great! They knew my parents were seniors and gave them a discount and fix the problem they been having w/​their Pathfinder for awhile. I can’t thank them enough.
I also had taken my Jeep and my sons versa. These guys are awesome and very trust worthy. Highly recommend them.

I took my 2005 Chevy over to Russell’s shop last week to have him check out my brakes. Alittle later I got a call from Russell himself explaining what he found. (most places don’t do a courtesy call, they just do the repairs no matter the cost) This shop is very professional and I will always tell people to go to Russell’s Automotive!

Russell’s Automotive was great. He repaired our 2004 GMC Envoy quickly and at a reasonable price. Our family loves Russell’s. Say hello to his friendly dog on your next visit.

Usually, getting a smog check is an unbearable errand. Decided to try out Russell’s Automotive. I was made to feel welcome and comfortable. I would absolutely recommend this place to friends and family. What a pleasant experience. You have my business for life.

Had a hard start issue with my truck that another shop was unable to repair.
I was certain it had to be a fuel delivery issue.
John Russell determined it was a faulty carburetor. He replaced the carburetor with a new part. My truck now starts and runs strong.

I have been taking my car (2003 Jetta) to Russell’s for a few years. I have only had positive experiences. The first time I took my car there, my battery needed to be replaced. They did it super fast. The second time, I had a headlight out which was behind my battery. They just charged me for the bulb, not the labor. I continued to go there, and in 2012, had my brakes fixed, my timing belt replaced, and my catalytic converter replaced. A couple times they actually had someone drive me back to the office where I work so I didn’t have to pay for a cab. Today I had my serpentine belt replaced (jiffy live said it was cracked when I got my oil changed). It was $ 155. They didn’t try to sell me any parts/​labor I didn’t need. I even asked if anything looked broken, when I picked up my car, but they said it all looked good. I will definitely keep going back.

Russell’s Automotive charges twice as much as other places. $ 562 for installing new front pads & rotors. With so many options for mechanics, there is no reason to waste your time stopping here. I recently moved to the area and was looking to find an honest and trustworthy mechanic to do work on my vehicles. After getting brakes done there, I learned Russell’s is not that place.

This place is so called BMW and Mercedes «certified»? Hardly, maybe models from 1999 and below. I went in asking for a quote just to check on my light indicator. Whoever is the owner, this guy I spoke to is mostly in his office talking on his phone, has horrible customer service and I can see from the reviews why no one goes here. I just see old people that come in here with EASY fixes. But that’s how his shop works, they charge you twice what the dealership would charge.
Walking into the lot, all I see is a bunch of broken down, unused, outdated and useless. This D-​BAG quoted me $ 100 just to do a scan and hoping to get rid of the issue. The D-​BAG has an attitude about it and talks like he’s right. LOOK HERE «Russ» you’re not a know it all and if you knew everything about BMW’s you would be working at the actual BMW service center working with BMW’s and not with old 70 cars. You will keep getting bad reviews because of your piss poor customer service and outrageous pricing. This place can keep it’s hands off my BMW and my money.
Down the road another body shop scanned my BMW for FREE and didn’t charge me $ 100. Overall, it wasn’t about the amount for the service it was the fact that this shop just gives you RANDOM pricing, have a manager that KNOWS IT ALL and arguing with a customer. They are just looking to make a quick buck for less work.
For any customers that drive by DON’T! Keep on diving and go somewhere else! The Jiffy lube on the corner gets more action than Russell’s Automotive.

Went there for a smog today since the other place I go to was real busy. Big mistake. Went there on my lunch hour from work. They quoted a good price and said it would be 30 mins. I sat down and ate my lunch, then took a stroll up the street. Came back 31 mins later and they still hadn’t started. So mad! They were not even busy, there were 2 mechanics on duty and 2 office staff. I had to get back to work so I did not get the smog done, did I say I was mad! Now I have to spend another lunch hour tomorrow to go get it done. All I got from the staff was a half hearted «sorry». Not a good way to run a business.

This place is a complete RIP OFF! Not only did I find out from several other mechanics that they had WAY over charged me for work that they had done on my vehicle but they were also using the lowest quality products available (ones that most other mechanics won’t even use because of the poor quality). I was quoted by 3 other mechanics at a total of $ 700 for the work that I needed done and Russel’s was going to charge me $ 1500!!! This is outrageous and I’m so glad I found a quality mechanic who is NOT ripping me off before I wasted any more of my hard earned money! I’m furious and will NEVER go to Russel’s again. Telling all friends, family and internet users to STAY FAR FAR AWAY FROM THIS PLACE! It’s a shame, these guys are the REASON mechanics get a bad rap for being sleezy scumbags. because that’s exactly what they are! SHAME ON YOU!
PS: They prey on women, so if you’re a female I would suggest sending in your husband so they don’t try to rip you off even more!

I went to Russell’s to get a smog done on my car last Thursday and failed. They tried to get me to bring my car in the very next day for the necessary repairs which they said would cost over 400.00 plus dollars. The tech told me it could be one of three things, but would not tell me what those THREE things were which made me get suspicious. I did not bring my car back. I called a couple of other smog places to find out what I could do, they advised me to take the car to a smog technician for a diagnostic test to find out why it could have failed. After the diagnostic was ran they concluded there is absolutely nothing wrong with my car that would have caused it to fail. They referred me to a smog test only center, where my car passed with flying colors. That technician gave me an honest opinion of why he thought I failed in the first place. Whenever the DMV requests a smog it is best to go to a TEST ONLY CENTER. When you go to a center that does smog as well as repair they have plenty to gain by failing a car because they are able to handle all those unnecessary repairs for all that extra cash that they just screwed there customer for. A test only center has nothing to gain by you passing and failing since all they do is run smogs. I will not be referring anyone to Russell’s for any service whatsoever, they are nothing but a bunch of lying crooks.

Nice guys, good rates, fast service. Went there for a smog check and they were super great! Would totally recommend them!!!

Called for smog test — quoted one price, sent my wife in and she got another, higher price. Called them back and he said I ‘heard what I heard’ I said I wrote it down. No wonder my wife doesn’t like going there.

They moved to a larger building on Skyline behind the Jiffy Lube. (wish I’d known that before driving to the old location). But other than that hitch, everything else has been grade A work. I find them candid and nightly compentent.