Abbey Carpet of Thousand Oaks

I am sorry I even have to give them a single star. THE OWNER of this business is the RUDEST MAN I HAVE EVER MET! I have never been treated SO poorly I walked out of there telling them I would NEVER do any kind of business with them — if the quality of their work has any reflection of the owner– you will buy junk and work with VERY rude installers! I would not allow them in your home! Go somewhere else– they DO NOT deserve you’re time and money!

My family did business with them for 20 years. No more. We asked about new flooring quote. They couldn’t come for a week.
On the day, they called 45 minutes before the appointment– couldn’t make it due to «flooring emergency» (???). Really? «First date» and you stand me up? Wanted to come in the evening that day. Guy made excuses why they couldn’t lay the wood flooring nicely around the corner in the hall but would have to lay it «ladder like».
Left without giving me a written quote. Never sent a quote. Even when I called a week later to ask when I’d get it, they just said, «We’ll get back to you». They still have not, three weeks later.
Oh, and another company handed me the quote when they came, had no problem turning the corner with the wood and avoiding the «ladder look».
Along with other incidents with Carpet Tyme, neither I nor the rest of the family will be back (Six homes going elsewhere, gents!) We try to support local businesses rather than go to big-​box stores, but these guys make it impossible to keep them in business.

Alex at Carpet-​Tyme is amazing. I am not the easiest customer! I was looking for something specific and he was even willing to make suggestions that would limit his profit. I think he was fair, honest, professional, kind and funny! I would recommend this business to EVERYONE!

Before you buy from here, get a quote in writing! My fiancé went here and she was told «don’t worry about it» when she asked if there was an extra charge to install carpet on stairs. To me, that means there won’t be a charge, wrong, it’s over a hundred dollars. Then, the salesman started throwing multiple numbers at us, trying to confuse us on prices. Being in sales, I have seen this confusion tactic before and wouldn’t fall for it, so I asked him to write everything down, the prices changed for a 3^rd time. At this point we walked out, I turned around and found them laughing until they saw me looking at them. In other words, I would strongly recommend going somewhere else!
I would not trust them on verbal price quotes, quality, or anything for that matter!