REAL Star Property Management

I rented with these guys. I read the reviews about them and have read on the yellow page reviews too, some of those reviews were harsh! This is my experience though…
We came in from out of town and had a very short window to look at homes and make a decision. They gave us keys to empty houses and we ran and took a look. We made our mind up, filled out an application and left again for out of state. We did the rest of the lease by mail. When it came time for us to get moved in, the staff– Kelsey and Ray were fairly flexible with us. They tend to have hard and fast rules (I think life needs us to be flexible, so rules frustrate me), but I get that they are trying to be fair to everyone, if you let one person do something, then you kind of have to allow that for all. But, there are exceptions!
Once we got into our home, I found out (I am sure it was in the lease but who the heck has time to read that big thing) that service calls were $ 35 per visit. You have 3 days to determine what needs to be taken care of and report it so you won’t get charged. Anyway, I did talk to Isaac, who assured me that those fees would not be charged to us if it was something we had not done, or if the call was a valid call. They have this in place for those people that want to abuse the services. Isaac asked me to please give him a chance to show me and that he would be fair. He was as good as his word. When we had a problem, they sent their repair man (very nice man too) to take care of whatever it was, if it was beyond his scope of ability, they hired professionals (such as serious plumbing problems). It was all maintained quickly! You can’t ask for better than that.
As far as moving out and getting our deposit back, they were fair on that too. So, from this «professional» renter, I would go back to them in a minute if they had something I liked. We moved because we didn’t want to sign up another year on the house we were in, we needed something bigger and they didn’t have another property that would work.
So, my opinions of them is that if you are a good tenant, take care of your «home», pay your rent and do what is right, they will be good to you.

This company is hard on tenants. Great for the property owners and I guess that’s all that really matters. They see you as tenants renting property not people trying to live in a home. You will be subjected to home walkthroughs as well as lose other privacy, but it’s in your lease so what can you do? They will nickel and dime you in every way possible. Also, you pay a pet fee, not a pet deposit even though they will say pet deposit while talking to you, but it’s not. You pay a large Non-​refundable pet fee when you move in and then a monthly one until you move out. The fee does not cover anything so be aware of that, they won’t tell you that. Repairs were slow and took basically babysitting them until things were taken care of. Just be aware you are a walking dollar sign to them, not a human. I’ve never dealt with a company like this before.

I absolutely love our experience with Real Star! We recently moved from Utah and have had quite a time searching for a place and management that we would he comfortable with. From the sweet girls answering the phone to the Leasing Agents and Managers, they have truly made our experience a fantastic one. They are professional, honest and genuine. They respond very timely and are up front about everything. We never worry about hidden costs, or hidden agendas and definitely no surprises. Best choice for management in my opinion.

Real Star Property Management has been a God-​send! We have been using them for 2 ½ years and have absolutely no complaints. We live in Hawaii and never have to worry about our home! They had our house listed within a day of meeting with them and rented out the next day. They were excellent in ensuring the tenants were trustworthy. They have been very proficient in contacting us when and if anything need to be fixed. The administrative portion is timely: the rent is always in our account at the same time every month and they send detailed statements along with it so we know what is going on. The staff is great! They are very professional and friendly! My husband and I highly recommend Real Star Property! They are GREAT!

All my investors use these guys for property management… They speak so highly of all the services they provide and how stress free it is to own a rental when it’s managed by RealStar Property Management. I can’t wait to start owning some Real Estate so they can manage my properties. If you need a place to rent or managed I highly recommend you set appoint today with RealStar Property Management…