Temecula Carpets

We were looking for new carpeting and heard good stuff about this place.
No frills, good pricing, excellent work. Very pleased.

We needed to replace the 14 year-​old carpeting in our two bedrooms. Visited the showroom where there were plenty of choices. We were told the color for the one we selected would be produced in Georgia on a specific date and that it would take 9 days to get here after that. That is exactly what happened. We received a call telling us it was now in stock and set up an installation date just two days out… on a Saturday much to my surprise. I was a bit surprised when told that it would be just one installer, but was told he was clearly the consummate professional and had been doing this work for over twenty years. He was exactly that. He moved all of our heavy furniture himself and put it all back again. He even noticed that our old vacuum cleaner had no height adjustment for the deeper pile we chose and informed us it would either burn up the vacuum or ruin the carpet! Not that I wanted to buy a new vacuum, but he certainly saved us from a potential disaster! All of this at a competitive price. We would definitely use this company again. P. S. We only dealt with gentlemen, so no rudeness to report here.

Did my whole house for cheaper than anywhere else I called. Did great work and they had great service the whole time. My house looks great now thanks to their business. I also like that its family run business. Will not hesitate to go back for my future needs.

Temecula carpets may be cheap, but they are just plain rude especially the woman who runs the showroom. I have ordered carpet for over 10 homes and she still treats me as if I was a smell under her shoes. We have decided to go somewhere else cause the hassle of poor service is just not worth a couple of dollars. Save yourself the bad vibes that are always associated with doing business here.

I have two rental properties in Corona that Temecula Carpets installed flooring in. Laminate and carpet in one, and laminate, carpet and tile in the other. Both came out great! Robert did a fantastic job installing all materials, including a difficult staircase of laminate. You would never know how crooked the walls are after his expert install. Russ Brill, the owner came out for measurements of all flooring. He was prompt and thorough and the prices, fantastic! Hardly any waste. I’ve had many flooring jobs done using other companies and it seems like there is always way too much extra material leftover-​material that I paid for! I am very happy I gave this company a chance and I recommend them to anyone who wants expert installation, fair prices and fantastic results!

I have spent almost $ 10,000 with this business over the past 2 years. But with this most recent job done (Tuesday Aug. 6, 2013) it’s the last time I give them my business and money. Pamela is a very rude person. She has no concept of what customer service is. She acts like I’m imposing when I walk in the shop. Her emails are even rude! They may be better on SOME pricing but with so many other flooring businesses in the Temecula Valley. who needs them? Not worth the few dollars savings and won’t go back for sure.

This place sucks! THe lady was a total rude deadbeat on the phone. You don’t work Saturdays, fine, i will take my business elsewhere! No need to be rude on the phone. If you’re a family business, you should go the extra mile to be happy and nice to prospective clients, not a jackhole! NEXT on my list!

I think the best part about Temecula Carpets is that they are a family owned business and sure of their quality and pricing. They don’t fall over themselves for you but that’s OK. They are honest and quality from start to finish. Their installer, Robert, is very professional and polite, I felt 100% confident leaving him alone for hours. My floor was complicated and he worked non-​stop and FAST all day for 3 days until it was finished. I had a few issues which were resolved to my satisfaction. I would recommend them to anyone looking for quality, fair-​priced, flooring.

I read several reviews online on an inferior review website and most seem to agree that customer service is not their high point. Patty seems nice enough, but I never felt overly welcomed.
Oh and don’t think that the old lady that works there is sweet. She literally left me standing there for like 5 minutes while she was talking about someone who died. Then proceeded to call another person to tell them that someone died. You’d think with her being so old she’s used to this happening. I was stunned, but I never say anything unless someone truly pisses me off. Then finally when she realized that I wasn’t going to leave she got the paperwork that I needed to sign and instead of telling me what to do she continued to talk on the phone about personal crap and just pointed to where I should sign. (By the way she knew who I was, what I was waiting for without even asking me anything and still talked on the phone and ignored me!) Like seriously? Patty came back finally and actually talked to me and i went on my merry way.
The installer was pretty nice and did a pretty good job. I give them four stars for the price. I got quotes from two other places and they were the cheapest. BTW Empire is just ridiculous. I heard you can bargain with them, but I’m no haggler and they were double (yes I said double) the price of Temecula Carpet. I even glanced at Home Depot and saw that the carpet only price was almost $ 3/​sq yd more than the installed carpet with padding price of Temecula Carpets! Don’t be fooled by their $ 99 install price. So I appreciated the fact that temecula carpets had good no haggle prices. They also have tile and hardwood floors.