Sprint Store by Experts Choice

After 2 good experiences in this store over a 2 year period, I made an appointment to upgrade, add lines, and add more services. This must be a new staff. No one even acknowledged my husband or me when we walked in. Two people were helping customers and on the phone. Two people were waiting. One had been waiting for 20 minutes. What’s the point of making an appointment if no one helps you or even speaks to you? We waited a few minutes and no one ever said anything. After being completely ignored, we left. As we left, one of the two employees just stared at us and STILL didn’t say a word, not even goodbye. Just terrible!!!

I kept giving this store chances because it’s closer to my home and the Sprint store across town is equally unethical. The young adults (Emphasize young) that run this store are seriously lacking in customer service and ethics. I’ve finally learned if I need something from Sprint just to call the main line. The stores are greedy and unethical. This one in particular.

Ok… i am a die hard iPhone /​Verizon guy since Airtouch. My gf wanted to upgrade her old phone and is out of contract. Walked into this location sceptical and BOOM Ashanique and Hunter came into my life. After looking at every single phone in the store and me comparing my experience with my carrier to what I was hearing, they had me upgraded into not one but two brand new Samsung Galaxy S7’s, screen protection, phone cases, chargers and even a Bluetooth speaker system! The plan was better than my Verizon, phone was cheaper and adding a third line for her son was very inexpensive. I am normally hard to please in this environment and hate pushy salespeople, but I spent a couple hours they’re even keeping them past closing to close my deal. Hunter even offered to get us a taco from next door! This location converted me over in which i thought would never happen… A+ 100%

This is my go to Sprint location. I have been in this location on three separate occasions and my mother has gone in twice. For all visits, I have been helped by Hunter. He is informative, professional, and extremely helpful. By far the best Sprint store around. Thanks Hunter!

Hunter was very helpful. We came in just before closing and helped us make the transition to a new iPhone and made sure all data was transferred properly. Easy experience.

They do not care about the customer and their cell service is sub par. BEWARE if you are considering switching to Sprint. I made the switch from Verizon to Sprint when they were offering all kinds of deals, they lie to get you in and do not fulfill their promises. Hunter the «manager» is inadequate and unable to fill his position title, he was extremely condescending and rude to me. DO NOT switch to Sprint.

I would give them a 0 if I could. They’re a bunch of unethical salesman who lie through their teeth when you’re in there.
I attempted to return my phone within sprint’s 14 day grace period. First, the person helping me takes the phone in the back and comes back claiming their tech found water damage. Of course, they couldn’t show any water damage. They absolutely refused to help even though I was still in my 14 day return window. The store manager accused me of breaking the phone and basically claimed it wasn’t their problem.
On top of that, I bought a tablet and it was broken out of the box. The manager tried to tell me to send it to the manufacturer when I brought it back. I had to be aggressive to get them to replace a broken tablet they sold. When I tried to return my cell phone the store manager brought this up and accused me of breaking the tablet and said he shouldn’t have had to refund a broken item.
I was extremely unhappy with their tactics and called the sprint customer care. It turns out they’re not a sprint corporate store and my experience is a frequent occurrence according to the guy on the phone. He said some non corporate stores pull these games because it hurts their bottom line. Sprint customer care actually helped me out and is helping me return my phone.
Don’t bother with this place. It’s the equivalent of going to a used car lot. Find a sprint corporate store. I wish I did my research beforehand. I’ve always had a good experience with real sprint stores.
I will concede that the actual sprint company is helping me and trying to make things right.
The sales person also added an unauthorized tablet line on my plan telling me it was cheaper. Sprint customer care pointed it out and got rid of it. Again, unethical sales tactics.
Do not go here, you’ve been warned.

Do not go there bad service and they messed up my dads phone know he’s stressing it doesn’t have a working phone

When upgrading my cell phone, the sales person, manager, who no longer works here now, offered free tablet free hotspot and free phone connect with upgrade. Assured me there were no charges or monthly billing. They added 3 new lines unauthorized to my account and charged me contract fees for devices and added insurance. Refused to take it back or off my bill because it was past the return date. Wait… What? You have to be kidding me. Not an honest way to do business or keep customers. Nothing is free. Especially at a cell phone store. Do not believe them if they tell you otherwise.
The district manager and store manager resolved all my issues. They were very friendly and professional. I’m changing my rating from a one star to a five star. They kept this customers business. Thank you.

I was hair in the store trying to buy an iPad. All well the front door receptionist running around trying to get the iPad, answer questions, get information, the entire staff (including the OD) sitting behind cash rap. Not a single customer was vein helped, however a discussion on world events, what the praise t should and should not do should not be discussed. This store lost my business.

I usually hate going to a cellphone store because they try to up sell you all the time, etc. However, I went to this store and I was helped (forgot the persons name), this gentleman had great customer service and talked to me to figure out my vey need. I left very happy and with a cheaper monthly payment. Thanks again guys and keep up the good work! See you guys soon.

3 Things I horribly despise in life, being at the DMV, buying a car, and purchasing a Cellphone. I was tired of Verizon wireless and their overpriced bills I decided it was time to switch up. coming in i was in a horrible mood due to past cell phone visits to Verizon but Immediately my mood changed as i walked in and was greeted by everyone politely. Justin first greeted me and helped me out and explained to me the advantages of sprint over Verizon and even the Manager Hunter came over and spoke to me and helped me out with buying out my contract from Verizon and gave me a much much better deal than Verizon ever could and that’s even adding my tablet! .Very helpful and made sure I left with all my questions answered. they truly care and are dedicated to customer satisfaction. Thank you once again Hunter and Justin we are happy to be apart of the sprint family! i would Highly recommend this store!

I came in not knowing anything about what i wanted. Hunter helped me every step of the way and I absolutely love my new phone! Definitely helped me much more than the AT&T and T-​Mobile, and I will definitely be a lifelong customer.

Horrible customer service. I had to call sprint directly to get some help because the people at this store wouldn’t help us. Beware.

I honestly don’t see how this place has any good reviews. I have been with Sprint for seven years. However, after 10 days of waiting for a replacement phone (my new phone broke after only 2 months), being lied to, spending hours on the phone with horrible representatives, and not being compensated for the terrible service, I’m done. Switching service!

Ashley and Chris were hands down THE BEST customer service I have ever received. So friendly and just made me feel comfortable. I am proud to be a new member of the Sprint Family because of them :)

I had decent service at this location compared to other locations. But the complaint I have is that when I go in to a Sprint store, customer service should be able to tell me everything I need to know and be able to access all of my account information for me. But for whatever reason, they could not. And directed me to the customer service phone number.
Really…
I’m standing inside a sprint store and the customer service reps refer me to call the customer service number? I feel like this is ridiculous.

Why cant all stores be like this? At this sprint store they are friendly and knowledgeable and you dont feel like they’re just trying to sell you something. My sales associate Sara was very patient with me and answered all my questions. I felt like she genuinely cared about helping me find the right phone and service plan to fit my lifestyle and my budget. I will definitely be coming back for a new tablet soon, thanks again for the great customer service!

One person working. People come in and wait and don’t get helped and leave. I’ve been waiting for 15 mins and there is one other person in front of me and they are buying 6 phone. I don’t think I’m going to get helped out. I might just leave like the people before me.
Finally got help. 20 mins later. The staff is polite but they need to help these guys out and staff it better. They have 4 people in the middle of the day and one person when it busiest. Makes no sense.

I can only give one star to this place because the associates are usually pretty nice but for the most part, they are EXTREMELY SLOW. I’ve came here about 3 or 4 times now and every time I’ve came in, I am always waiting an hour at the least. And they’re under staffed.