Ruby Ann Dollins, DDS

Total Rip Off. After spending $ 50,000 for a complete mouth restoration job a couple of years ago, the teeth that were never suppose to stain are now turning yellow. Although she charged me for crowns all done at the same time, they do not match in color. I told her this as soon as the work was done; she said they looked fine. I think my bottom teeth are a different color because she used a cheaper material and charged me the higher price. My husband had crowns done by her and they keep falling out. The last straw was when after spending thousands of dollars, her assistant — Chris laughed at me when I told her the rotodent toothbrush I bought there was defective and I needed it replaced. She told me to do it myself. Seriously? You are going to loose a good client like myself over a $ 12 replacement head? After this kind of treatment, and quoting my husband $ 2000 for another crown, we are done. I’m just sorry I was so stupid to spend as much time and money there in the first place. Lesson learned.

Terrible experience. Don’t go here… I returned to my Doctor in San Diego and was informed that most of the work Dr. Dollins recommended was not needed. The crowns and veneers that I did have doneby my doctor in San Diego did at a fraction of the cost and he did better work. Dr Dollins could not get me numb even after several injections, she could not find the trigeminal nerve that is needed to numb the back tooth, so the crown she did was very painful and it never did sit right and I had pain for 6 mos to a year after the work was done. I was refereed here to have my mercury amalgam fillings removed, but she had a hard time with the rubber dam and it fell off during the procedure. She however, continued to use the hand piece and the old amalgams went down my throat so I was ingesting them. I kept pointing out the need to the rubber dam the best I could and she ignored me. She has this state of the art set up to see the work on a screen as she is pointing out what is needed that lures you to think she is a qualified biological dentist. Well unfortunate for me I found out the hard way it was just a ploy to get you to get extensive work. When I returned to my dentist in San Diego, I was so relieved that I did not need 4 root canals, extractions and crowns that she said were needed. Save yourself don’t go here!!! I worked in San Diego as a Registered Dental Assistant for over 8 years and 12 years in the dental field.

Buyer Beware
I recently moved to Temecula and was referred to Dr. Dollins by a friend. I was excited about her being a biological dentist with a holistic approach. I verified with the receptionist that my dental insurance was accepted. Surprisingly Dr. Dollins examined my teeth before they were cleaned. Her scare tactics initially worked. She said I’d need 2 cleanings as my gums were in horrible shape and she could see that one of my teeth had 2 cracks. This tooth has a large silver filling (done over 40 years ago). She said the filling had separated from the tooth it and had to be removed and replaced and I might need a crown. I was having an intermittent minor ache around that tooth but in other parts of my mouth as well. With a history of grinding I wasn’t alarmed before the appointment. Dr Dollins said that was a definite sign of cracks. After feeling my stomach hit the floor, I recovered and said ok. My last cleaning was May 30 almost 5 months ago. I typically get cleanings every 4 months so I was only 1 month overdue and couldn’t believe my gums were that bad. The hygienist was very nice and seemed competent but she conceded after working on me for a while that in fact she could have completed the cleaning but there was no time. Her water instrument kept leaking and she ran out of water which needed to be refilled. I was very annoyed that I needed to come for the second cleaning just because sufficient time was not allotted for me. Bleeding was nominal and my gums are fine. Upon checking out after the cleaning, which was $ 129, I scheduled the 2^nd cleaning and am told that if I want Dr Dollins to do the dental work it would be $ 650 for the removal of old filling and insertion of new material and the crown if needed would be $ 2000. By the way none of her work is covered under insurance which infuriated me as they had verified my coverage before I came to the office. But if I’d like to have the work done by the other dentist in the office it would be covered as his protocols fall under standard insurance guidelines. The cost is only $ 112.00 and they were going let me know how much a crown would be if the other dentist did it. The uneasiness I felt in my stomach did not go away. I called my dentist in Florida who had examined me in May and was told 2 cleanings sounds crazy because I always practiced good oral hygiene. He was very skeptical about the cracks. He recommended Dr. Matt Nelson in Murrieta whom he knew of from the Seattle Study Club, a group of dentists who share best practices and put on conferences to further each other’s education in Dentistry across the country. I immediately cancelled my appointments at Dollins office.
I visited Dr Nelson this week and in fact will need the 2^nd cleaning because the job just wasn’t completed. He examined my teeth, did a bite test (which Dollins didn’t do) and concluded I do not have cracks and need no work done at this time. He was mystified by Dr. Dollins diagnosis and told me that intermittent aches that move around are usually due to grinding or clenching and disturbing a large filling is risky as the tooth could very likely crack if touched which would almost certainly require a crown. I will never recommend Dr Dollins and am thrilled to have found Dr. Nelson.

Over the years I have been to many dentists. I had all of the mercury fillings removed from my teeth in 1984. I had 3 root canals and a couple of teeth that needed attention. and was looking for a biological dentist. I knew the root canals had become infected and that I would need extraction and reconstruction. I also had veneers on my upper front teeth that were 15+ years old and I was concerned about those as well. Dr. Dollins and her team laid out a plan. I was referred to an oral surgeon for root canal removal then underwent a series of cleanings to clean up the infection and restore the gums to a healthy state. The level of competence caring and excellence in this dental office exceeds anything I have ever experienced. We are now in the process of restoring my upper teeth including the veneers. I feel so much better and that in part is due to the detoxification that has occurred as a result of this treatment. Every tooth is connected to an organ and as a doctor it was important to me to work with a dentist who knew the value of making sure everything in the mouth is in order so that the rest of the body functions properly. Dr. Dollins is that person! She’s is all about restoring your health through non toxic dentistry. She’s also an artist so the cosmetic restorations she provides look great!

Dr. Dollins and her associates are very kind & accommodating, and I love that they use herbal rinses and tooth polish instead of chemically-​riddled formulas. Their all-​natural approach is the reason I wanted to try them. They also seemed very thorough in their examinations and analysis of my teeth/​mouth. I have very healthy teeth and gums, but a messed-​up bite that probably requires braces and a night guard to prevent me from grinding. I also needed 2 small cavities filled.
The reason I’m only giving them 2 stars:
She tried to up-​sell me EVERYTHING in the book, giving me the scare-​you talk if I didn’t get it all done immediately. She told me I need:
— Laser therapy on the gums near each cavity ($ 150 per tooth)
— Cavity filling ($ 40 per tooth co-​pay)
— A night guard ($ 65 co-​pay)
— Invisalign ($ 6,000)
— A retainer (covered)
— A Rotadent toothbrush ($ 130) — (even though I have a Sonicare already)
I went to Dr. Andy Arriola at Winchester Dental Group for a second opinion, as I don’t have a spare $ 8,000 lying around. He took a look at my mouth and here’s what he recommended:
— Laser therapy would ruin my very healthy gums, and simply pulling the gums back would give him plenty of space to address the entire problem.
— Getting my bite addressed is important, but not immediately. He sells Invisalign in his office, but recommended I see an orthodontist for the best treatment option.
— Rotadent is for people with bad gums, sensitive teeth, etc. Sonicare is the best option for my healthy mouth.
— A Night Guard is needed, but because my insurance will only cover one a year, he said I should see the Ortho before I order one in case it interferes with what the Ortho recommends.
He was HONEST, GENTLE, KIND, and talked me through the whole procedure. His staff was sweet, genuine, and worked to truly help me instead of sell me. I say — GO TO WINCHESTER DENTAL GROUP!

I was referred to Dr. Dollins as she is a holistic dentist which is was I was looking for. I was very happy with my visit-​but especially LOVED Robin, who did my cleaning. Like many others, I have had many many cleanings over the years and she is right around the top-​if not number 1. My teeth felt/​looked amazing. I look forward to my next vist!

Let me start by saying I have not seen Dr. Dollins since December 2011, as I switched dentists… today, July 11^th, 2012, a full 7 months after exam and cleaning, I get a bill for a «periodontal treatment» that I never received… apparently they performed deep tissue scaling on my teeth; I don’t know how, as I refuse to ever see this dentist again. Back in December, I was told that I had four cavities and needed fillings. A month later I still hadn’t received a call for an appointment to get the fillings, so I contacted the office 3 times over the next month. One time I was hung up on; another I was told someone would call me right back; the third time the phone just rang and rang — no one ever contacted me… so I found a new dentist and low and behold, I only had two cavities… Not only is Dr. Dollins a complete flake (never scheduling fillings and billing me for services I’ve never received), but she made me feel COMPLETELY uncomfortable, telling me I needed braces and sealant and everything else that put money in her pocket. AVOID THIS DENTIST AND SAVE YOURSELF THE HASSLE!