Jacobs Randy J MD

Specialties

How To Have A Better Doctor Visit

Hello, this is a message from Randy Jacobs, MD, dermatologist. I do care for my patients and how they feel about the medical care they have received. I would like to say a few things that may help you to have a better office visit with any doctor you see. But, before I explain this, I would like to share a bit of advice, if you really want to find out about a doctor, the worst place to go is to an internet review.

Good doctors see thousands of patients, save countless lives, and help many many many people. Out of these thousands of people, very very few satisfied people will ever say thank you or go and write something nice on the internet. Now, that’s fine, because the doctor knows he or she is appreciated. The doctor does not expect for anyone to write an internet review when he or she has a happy patient. It would be nice, but not expected.

History

Established in 1992.

Think about Jesus in Luke 17: 11 — 19 Jesus healed ten lepers. Out of ten, only one came back and said, «Thank you.» So, it is human nature to forget to say, «Thank you.» By the way, leprosy is a disease of the skin. I guess you could call Jesus a «Dermatologist» :).

On the other hand, many patients who walk into a busy medical clinic are already hurting and suffering and they come to the clinic looking for help. They may be angry that they have to wait. They may have had a problem with their insurance company or their hmo referral, or may have been upset with how the staff handled their particular situation. They may be upset with what the doctor says or does or does not do. Maybe they expected something that the doctor just did not deliver.

For certain, out of the many many people a busy doctor’s office cares for, there will be patients who walk out upset; and, these are people who want to vent their disgust. What do they do? They write internet reviews or letters of complaint.

Meet the Business Owner

Randy J.

Business Owner

If you are one of these patients from our office, I would like to apologize for any lack of compassion or lack of professionalism that you may have perceived from our office. Please feel free to call me, personally, at my office so we can discuss each problem individually, find a possible solution to the problem, and get you the care you need.

I would like to make one helpful suggestion that will make it easier for you to get the best care when you see any doctor. My best advice is to write down a list and try to communicate to the doctor everything you want he or she to address. Two way communication is the answer. In other words, don’t just expect the doctor to know your mind. Make a list and go over the list with the doctor. Communicate your list and make sure both you and your doctor have exchanged information and have an understanding on each problem. At the end of the visit, make sure your doctor and you have both checked off each item of interest. Communication is the key :)