H&M

I am completely blown away. This is the first time I’ve ever been in one of these stores and a friend had recommended it but I was severely disappointed. The clothing was more like Ross quality at triple the price. Everything was just disappointingly low quality and whenever I found something that I was interested in I was shocked at the price.
This alone would not inspire me to leave a bad review. My friend went into the dressing room to try on clothes. The employee in charge of the fitting room-​Shane– was INCREDIBLY rude. My friend asked him if he would quickly grab her a smaller size of pants and he explained that he didn’t know where to find them and so she told him where they were and then he said that they were almost closed so no he wouldn’t get her some. It was so rude. Then she finished trying stuff on and he stood in front of us and loudly asked into his walkie when he should close the fitting rooms. It was clearly directed at us. That’s extremely unprofessional and rude.
I will never come to another H&M again. Ever. I can’t believe they don’t train their employees for basic customer service. Unbelievable.

My friend and I (we are both moms) came here on a Friday evening. I bought a few accessories for my two and three year old for valentines and I bought my self 2 tops. Anyway when the girl charged me I thought to myself wow $ 75 for 5 items. Anyway we walked out went to forever 21 and I kept thinking about how much the girl charged me. I told myself I better check the receipt before I leave so I don’t have to drive all the way back here and yes she had charged me twice for a top that was priced at 17.99. Same code same price. So I went back and the girl that rang me up was no longer there so this other girl called the manager. Young guy but pretty out of it nervous I should say. He looked at my receipt and checked of all the items. He told me what’s the problem and I said, your worker charged me twice for a shirt. He said I don’t see it on here. I could have been rude and called him stupid, but I didn’t want make a scene. He pointed to an item that was 1.99 and my top that was 17.99. I showed him specifically what two I was talking about. He said,” well I have to check security tape to find out what happened” I mean really never (36 years old) in my life have I ever been told to wait for manager to check security tape. Your worker made a
Mistake look at the codes they are exactly the same. He comes back 10minutes later doesn’t even say sorry for the inconvenience and says I don’t know what happened so I’ll just refund you your money! What a jerk! Of course give my money because high schoolers don’t make mistakes right! I worked retail for 5 years and 8 at a doctors office. Never have I ever told someone let me check security tape! Hello learn how to read «Manager!»

Hit or miss, H&M is usually packed and for some reason is always trashed, there is always clothes flung on the floor and things that are out of place. However, they do have good deals on certain clothing items.

This place has the best customer service! Everyone is really friendly. As much as this place is packed with stuff, It’s not so much I can’t get around with a stroller. Greatest deals here! Went to every store looking for a particular print style shirt and, found it there of all places! Great maternity clothes and awesome kids. Just wish the non maternity pants ran a bit bigger :(

I love H&M but this is the worst location I ever been to. Its so small and the choices are limited. Yes I know its Temecula– should be grateful we even have a store like this, I just never go here anymore– its better to go to San Diego and experience the true H&M. On the plus side– staff are always friendly– but maybe thats because the store is always so empty when I go there!!!

There is a seriously lack of leadership… it seems like a bunch of teenagers in there running the joint. cluelessly I might ad. its always a mess.

I love shopping here! I buy my kids jeans at a reasonable price, and throw in some cute tees! The sales associates are friendly and helpful! And I appreciate a clean store!

An employee named Robert was very patient and helpful in helping me find what I need and checking us out at the register. Not sure why everyone says they have bad customer service, the staff was nice and well mannered. 5 stars!

Terrible costumer service! I was pretty disappointed. I understand it’s not a nordstrom or something of the sort where they thrive off customer care and detail. But when I can’t even simply ask a floor person for assistance without getting a rude remark or roll of the eyes there’s a problem. Whom ever I dealt with in the dressing room was even worse complete lack of care and so much attitude when I was finally finished and handed my clothes I didn’t want they snatched it out of my hand. I don’t like the vibe from this h&m whats so ever! The cashier never made eye contact with me throughout the transaction… So impersonal.

They don’t like to help out a customer. I get it I work in retail too and all you want to do is put all the go backs away! But when a customer needs help funding an item or different size it’s you’re job to help. I’ve been in a few times and the times I do ask for help they make a face, «like do I really need to help you?» It’s just so annoying its not just one employe it’s mostly all of them.

They had a small selection of work out gear. The staff was friendly. And they sale it online now. One of my favorite stores!

The quality of children’s clothing is slipping and the prices are going up.

It’s okay here. I really like their escalator, much closer to my work than the food court one since I only have 30 minutes for my lunch I don’t want to waste my time walking to the escalator.
The store is always really clean and the employees are always very helpful. I can’t say I’ve shopped here often but they have some great deals on Black Friday and my boyfriend always likes to look at the men’s section.
Overall I think if its your style it’s a great store, good selection good prices.

I love this shop. They have friendly service, good clothes and SOME non-​expensive products. Thank you H&M!

3.5 A lot less jammed packed and easier to navigate than the South Coast Plaza locations.
Still kinda messy and haphazard. Men’s looked better than the larger womens floor.
Everyone loves H&M but it still never has given me shopping butterflys, ehhh.
Great for the IE though…

This H&M store is the most recent addition to Promenade Temecula and I think they did a pretty good job complimenting the Forever 21 they built a few years back.
While I have personally yet to find something that I like in the Men’s department, I was able to find 3 outfits for surprisingly under $ 20 for my baby sister a few weeks back.
Another bonus is that when the escalators in the mall are broken, the one inside H&M is working almost 99% of the time!

I came here beginning Christmas time for Christmas shopping and got a lot of deals here! I think it was around the time they just opened. I was able to get my husband a lot of cotton t-​shirts in different colors for $ 5 each! Not for anything fancy, but for him to lounge around the house in. I found a suit jacket for myself for $ 25 and I usually come here for my daughter’s clothes now since they have a rather cute selection of baby clothes.
There’s an upstairs and a downstairs to this place and granted, it’s not as big as the H&M in Boston or New York City, but this will do in the meantime!
Great to have you in the neighborhood, H&M!

My wife and I went to this store and I decided to go to a different store. After my wife was done shopping and ready to pay for her items, she called me on my phone and told me that I need to go back to H&M so I can stand in line for her due to a long line and she is having a serious back pain.
So I went to the store all the way from MACY’s and only to find out there was only ONE CASHIER with SIX people in line and then it became 7, 8, 9, 10 PEOPLE in LINE! I stood up in line for about 5 minutes and asked the cashier if she can get help with a second cashier, she tried calling somebody to help her out but nobody was available.
The only time she got help is when this cashier had a question about an item. Two employees passed by and still this lone cashier did not get any help and there was still ten people in line! When I asked for the store manager the cashier herself does not know the location of the manager. Please make more H&M employees to work on the weekends and CLEAN UP YOUR POOR CUSTOMER SERVICE H&M!

Finally this store made it to Temecula. The first H&M store I been to was in SF in ’05. I was like this store is cool so I purchased a shirt. Now i’m like, they made the mens clothes smaller or fitted where it don’t fit anymore. The Temecula store is a two story store where you will find kids and youth items on the second and mens and womens on the first. You will find outstanding prices on their clothes.

I guess Temecula is on its way in joining the rest of SoCal. The opening of H&M was the talk of the town for nearly an entire year. The store has recently opened to much fanfare. It’s located across from Forever 21 on the 1^st floor and the newly opened G by Guess on the 2^nd floor.
The store is two levels. 1^st level is split ⁷⁵⁄₂₅ women and men’s apparel while the entire 2^nd floor it’s devoted to the little ones (children/​adult little people). The store is much more organized than other stores I’ve visited but that could be attributed to them being open for over a month. As far as foot traffic is concerned, it’s nowhere near as busy as other H&M’s. Maybe because they’re new? But my guess is because it’s Temecula.
The Promenade itself barely scrapes by and it’s not like the population has dramatically increased. I’m sure the store will do better than most of the stores in the mall but you should definitely make a monthly visit. Why? Because their clearance racks will be filling up in no time.
I have foreseen it…