Joint Center at University Hospital and Medical Center

Its funny how each employees like to put each other under the buss especially the head nurse flo well long story short im still here waiting to get discharge i made a complaint yesterday about the instructor who was suppose to monitor a intern name alex and by the way she treated me soooo nice way better than they so call employees but alex was fixing my ivy bag also was trying to make sure everthing is done right especially the meds but the instructor talk to her like a dog and told her this is the last time she will show her again or else she will be sent to the lab wow im a patient here as a professional you suppose to pull her aside not talk to her like that infront of me so i suppose to feel comfortable right?? but that was one of the complaint let. Me remind you i got admitted mon night my daughter n significate other stayed over (slept in my room) the nurse cherry told me i can have any visitors at any time so 2−3shifts has pass all have seen my guest right so while i was telling flo about the incident she told me dnt worry brought a recliner so im assume i dnt have to deal with that rude instructor n again let me remind you mon night no one said anything to me about my sleep over (visitors) so last night late shift came after 7pm told me my guest has to go i told them why when the nurse prior before ok it so one nurse said ok well flo did it before but usually no guest can sleep over so im ok no worries ok now im in pain i thought hospital staff suppose to make u feel better besides the meds flo came to me this morning advising me not to say her name??? why? So i ask you if she is the head nurse & had a issue with my daughter sleeping next to me why not tell me the first time it was not ok? Oh she told me something else were in her mind what??? So again she knew my kid slept iver two nights now now its a problem n have the nerve to tell me dnt use her name why? I went on line and say visitation policy nothing indicate of a visitation time frame actually it states if the patient feels he or she need someone there to help make any type of decison its granted. so im still here let see what happens eveyone told me not to come here but it was convenient for me i made a huge mistake i really wanted to give them no stars ill make sure eveyone i know not to come here

ZERO STARS! Unprofessional Conduct! Universtiy Pavillion has this one nurse (Name: DOLORES) that is very confrontational, rude, and loud. I don’t know how she still has a job. She stood in my boyfriends face, as if to challenge him. It was as if, they planned the whole chaotic experience they created because another person lied on him by saying he cursed. He would never use that language the other person stated, then she smirked at the nurse after she said it. The situation wasn’t even on that level. It was a gross all around experience. Nurse Dolores is her name. (may be spelled different.) She even had the nerve to bring up an incidence that happened two months ago. That incident had nothing to do with this day. She was extremely loud around all of the children and tried to say we were the ones doing it. We had just came from a family session that ended well, we were exhausted, and she ruined that for us. Dolores saw us leave and she called me back in to speak to my child. My bf went to the bathroom, so she saw him leave. He knocked on the door, Dolores came out of the office and looked right at him, the other lady did also, and they both ignored him. The other lady walked off and Dolores went back in her office. I heard talking about who was going to answer it. No one did. My child and I saw this. When he came in, he asked her why she didn’t answer the door because she looked right at him. She immediately became irate and said he was accusing her, stood in his face, and became loudly obnoxious. She clearly shouldn’t be a nurse and has she no bedside manner. I spoke to the lead nurse about everything. She said there must have been a misunderstanding. There was none. I don’t know what this nurse has against us, but my daughter said that she is usually nice, but she gets mean when my bf comes in. My bf is white and I am black. She is black. If this nurse is racist, she sure picked the wrong field of work.