Pep Boys Auto Service & Tire

Louis was great! He really took the time to explain the problems with my car to me and was very friendly.

i had a nightmare experience with these guys. They really don’t care about their work and actually try to talk you down in the services they provide. I went in with a coupon that literally said on it applicable at all pep boys and they immediately say we aren’t accepting those coupons. So i say fine can I still get a regular oil change and they say sure. so i go across the street to momos for an hour and a half and return. They tell me they can’t work on my car because of a blue sealant on the oil pan they don’t want to be responsible for if it breaks. I ask why didn’t that call me the second they decided and they just shrug. so i say w. e and drive off. The following day Im in traffic in monroe and I smell fire coming out of my car. I pull over and I see oil spewing out of the top of my engine. The oil cap on the top of the engine wasn’t replaced. So Im heated and I go back there cussin about, saying that they were negligent and coulda cost me some serious damage or even harm. They don’t care. I demand them to replace the rubber engine belt covered in oil and detail the engine and they say the most we will do is hose it off. im livid and pep boys corporate tells me the 24 yo manager ive been constantly having to deal with will handle it so i give up on pep boys entirely, and i end up having my oil changed by tire plus down the street for 19 bucks no coupon necessary and no problems and the ford dealership gave my engine a detail cleaning.
in short All pep boys are bad because they do their best to over charge you. This pep boys is reaaaaallly bad because they don’t actually know what they are doing.

Went to this Pep Boys location this morning looking to fix the plastic protective covering under the front of my car. I snagged it on a parking barrier, and the bolt connecting it to my car had come loose, so the plastic piece was dragging the ground when I drove. I went to Pep Boys, not knowing if it was even something they would be able to fix, but thinking they might have an idea and could at least get a better look at the problem. Within 10 minutes of my being there, they reattached the part with some zip ties free of charge and sent me on my way. I could not be more pleased, and will definitely be returning should I face any problems in the future.

Very professional and helpful! My daughter needed her battery replaced and oil changed. She took it Pep Boys and they were honest and extremely fair in their price. Very trustworthy and nice workers. Highly recommend!