The UPS Store

The staff are friendly, but I have been there on several occasions where it is not open at 8am, also tracking is not in the system same day so you just have to know to wait. Other than these two things, I would rather ship thru UPS than USPS any day. With tracking, you can assure your package actually arrives.

These guys are some real professionals got right in and back out I would highly recommend this store for all your shipping needs

I don’t really know what people would write about in a review for the UPS store other than being really bad in service. As for my visit, there was no one else in line so I was prompted immediately, the person was kind enough to assist me with my needs and it was a quick and easy transaction.

UPDATE AGAIN: They finally fixed the notifications! Hooray! Now, just get that after-​hours cage installed and we’ll be on a five-​star review.
UPDATE: Up one star for some above-​and-​beyond employees. They’re trying really hard to overcome the franchise owner’s negligence on basic stuff like notifications. They haven’t thrown the owner under the bus but it’s pretty clear that they’re aware this is an issue and are kind of tired of hearing about it. Owner: Get with it, your employees are outshining you, big time.
I’m very conflicted about this UPS store.
First of all, I love having a mailbox at a UPS store. They can sign for my packages, I know my packages are dry and safe inside — rather than getting soggy on the front stoop or stolen by neighbors or their visitors, everyone can ship here like they can’t to a PO Box. The address reads like an apartment, so I can put it on things like business cards or resumes or give it to people online to buy things and not worry about my home address being out there. All really awesome things to have in favor. My spouse initially had to talk me into using his mailbox when we first moved in together and four moves and new UPS stores later, I can’t imagine not having one.
This particular store has friendly employees that remember who we are. They have a small lego table for your little ones if you’re stuck in line waiting for packages behind someone who wants to mail something, needs help with the copier, or needs notary services.
However, this store has an ongoing problem with a few of the perks that really make having an off-​site mailbox easier. Every other UPS store I’ve used has been able to text or email me notifications when I receive a package. This store claims to have the ability, but in the four months I’ve been using this location they have had «router problems» and can’t send out notifications for packages. This location also doesn’t have the counter-​cage that every other store does so that they can allow after-​hours access to the mailboxes. This adds up to me needing to be able to make it to the store when they are are open on a regular basis to check and see if I have a package or mail. If they could get the notification issue fixed, I’d be much happier — I keep asking the employees but they keep telling me that the owner/​manager is «working on it.»
Hey — UPS Store! Get that notification thing worked out so I can bump this up to five stars and stop driving over mid-​week for nothing, okay?