AT&T

If you need help at AT&T, I highly recommend you ask for Erik Hokland. I met Erik on ²⁄₂₀ & found he was so knowledgable of the products & technology, that he was able to find very creative solutions to our families needs. When I returned several times this past week to resolve other problems, I always asked for Erik & was willing to wait for his expertise.

The AT&T store at the Tacoma Mall SUCKS!!! I’ve been here an hour. I’m in the list to get helped. I was number 4 in line when I came in, I’m number 4 in line an hour later. Give me a break. I just need some help. I know it’s Chistmas, but Jesus Christ, this place is brutal.

I went to upgrade my phone and received excellent customer service from Edward. Corey the store manager came over to chat and make sure I was satisfied during the process. I picked up my new phone and a tablet. Everyone was very friendly.

Just went in to have my invisible shield on my iPhone 6 fixed was told by an employee that they don’t fix them. It is less then a year old and I have had it replaced before at a att store. This is the last time I’ll deal with this place. Bad customer service.

We went to this phone store to fix a phone, but we were able to get so much more. The service is awesome, we were able to fulfill the phone needs of our entire family. And I can tell you that if you ask for Iris, you will receive excellent sect ice from someone who is very knowledgeable and extremely helpful.

I purchased a phone case here last week and realized today that I didn’t much like it. I came back to return it but didn’t have my e-​receipt — the staff spent about twenty minutes searching for it but couldn’t find any record of the purchase (turns out I gave the wrong date of purchase).
I found the receipt later today and came back this evening. I came into a busy store but the folks took the time to greet me & check up on me between serving those ahead of me. Impressively, they were friendly and cheerful despite some particularly difficult visitors.
Kudos to the staff here for going above & beyond both to try to help me and generous spirit to those who were less than polite to them.

Edward is great fast easy to communicate with and got me in and out in no time. Life pro tip come early in the morning. Might come back to buy digital life from him. Thanks for the can do attitude!

Have always had luck with this store… Except when I have a problem. Doing simple things is fine — upgrading phones, changing plans etc. All great service during those times. But I walked into the store about a month ago with a few issues I had and changes I needed that were above and beyond the normal customers needs. The customer service rep was nice — for about a minute until she told us to stop talking because her brain can only process one thing at a time and if we distract her she may mess up. No joke.
After a while we asked for the manager because this girl was just not cutting it. He proceeded to laugh and chuckle every time we asked for something and simply said ‘you’ll have to call customer care for that’. They could literally do NOTHING it was always ‘call customer care, we can’t do that’. Worthless.
So we got home, called customer care and they had to bounce us back and forth to 4 or 5 different people because the manager at the store had messed up or locked out our account somehow (no idea how, but customer care assured us it was the people in the store, not us).
So then I called the manager back to say we had just spent 2 hours on the phone with customer care because they messed up our account and he laughed, again, and said ‘maybe your should file a complaint. Call customer care.‘
I could have jumped through the phone and strangled him. Rude. Lesson learned, don’t waste your time with these people if you have something beyond needing an upgrade.

I have been going to this store for a few years now and I have a aways been satisfied with there service. Jamie Agee is the store manager and I have to say she is awesome. extreamly knowledgeable and always making sure you are happy. I will continue to go to this location for all my phone needs. I

I was super impressed by the service I received at this location. I first came to the store to buy a tempered glass screen protector for my iPhone. My sister came along and bought one for hers as well. The woman who helped us was very nice and put the screen protectors on for us very quickly.
A couple of days later the screen protector on my sister’s phone was coming up on the edges and the corner cracked when she removed her case because it was not put on correctly. We took it back to the store and replaced it for free. They even had their most experienced person put on the new screen protector. They were very nice to us even though we do not have our phones contracted with AT&T.
Both times there were enough employees to help the multiple customers in the store so we never had to wait. I appreciated that they were able to help us quickly both times and overall I had a very pleasant experience. I would definitely come back to this location.

This store is really conveniently located at the mall, but not inside the mall.
I finally was able to upgrade my iPhone — I didn’t buy Apple care and the speaker went out — which means my phone wouldn’t ring. The customer service (Jim) was great and you can now either buy Apple care or AT&T insurance (which covers drops, spills, accidents). Or both if you wanted to. Jim was patient and told me about the trade-​in credit available if you want to get rid of your prior iPhone. You can actually «trade-​in» at any time, I didn’t know that. And shared his thoughts on the iPad mini, which convinced me that it was a better buy versus the iPad w/​Retina display (I was trying to make a decision between the two — but now I’m certain I want the mini).
They have a system now where you can make appointments, which I thought was pretty cool. I didn’t have an appointment, but only had to wait a few minutes.
So I’m going back for an iPad… Yay!
BTW — if you’ve always been an AT&T iphone user, like I have… the data prices are locked in. I only pay $ 20 for unlimited data!

I went to this AT&T store to get my iPad added to my data bundle. The iPad was previously on a month to month plan. Jesus offered to help me as I entered the door. No hunting around for an employee to assist. I explained what I wanted to do with the iPad and he immediately understood my intentions and got to work on my account. Without even asking he offered me a $ 100 dollar account credit for moving the iPad over. He also credited my account $ 40 for the remaining data balance from my month to month account. I walked out the door with an iPad data plan that was $ 10 (old plan was $ 50) and $ 140. I think I need to visit this store more often! Great customer service and very knowledgable staff.

I’ve been to this location twice. Once right after getting picked up from the airport when I got back to the USA after living abroad for 12 years to pick up a IPhone 4S.
Today I went back to get my iPad 3 added to my iPhone shared account instead of having it’s own.
The members working there today were very prompt with customers coming in the door and helping them out. Even the jackasses that were there making trouble were treated with respect.
Took awhile to get it all taken care of but it was done right before I left the store so the wait was worth it.
Cute asian chick even walked me to the door and opened it out. I felt like I was oversea’s again!

It’s hard to accurately review cell phone stores, because it’s always such a mixed bag of experience from one time to the next. I’ve never really encountered one where the service is consistent; some days it’s awful, some days it’s efficient.
My personal experience with this AT&T store was great.
I decided that I was going to switch from an old slidey phone on Verizon to a smart phone on a pre-​paid contract to save money. I ended up getting a used iPhone for $ 30, and a prepaid contract for $ 25/​mo. You just can’t beat a smart phone for $ 25/​mo. That’s an AWESOME deal. I had shopped around and for unlimited text and a small handful of emergency minutes, no one offered anything comparable.
Initially I had spoke with Jalani (sp?) and he was awesome about it. Ready to help right away, no BS, just got straight to the point and offered me exactly what I wanted, no upselling or anything (which I appreciate — he listened). When I returned to purchase the plan, I asked for him but he was unavailable, and Tatiyana (sp?) helped me instead. She was great as well… had me up and running with my old cell number ported in a matter of about 15 minutes. Again, no attempts at up-​selling or bugging me to buy x product and y product and yadda yadda yadda. Straight to the point.
So why am I not rating this store higher?
While I had a great experience setting up my own plan, I have visited many times with my girlfriend regarding hers and been not only disappointed, but downright frustrated as well. Unfortunately, this accounts for the majority of my visits to this store.
It’s annoying when my girlfriend simply has ONE question about insurance, and they have some teenage girl telling us to put our name on a waiting list. I’ve worked for cell phone companies, and standard training briefs you on these basic procedures. I can understand if the position of «Person-​who-​stands-​at-​the-​door-​and-​puts-​names-​on-​a-​waiting-​list» isn’t highly trained in tech support, but as an employee of the company you should AT LEAST know some basic things about it’s products.
When we asked her a simple question about the insurance, she dodged the question entirely and recommended that we put our name on the waiting list and in 20 minutes a rep could help us. Wait TWENTY minutes to ask ONE question? No thanks.
We declined her generous offer and she claimed that the only other way would be to call customer service. We tried that from one of the store phones, but the hold time there was about 20 minutes as well! Also, my girlfriend had forgotten the account password (lame…)
After standing around for 10 minutes and watching numerous reps just standing by themselves or talking to co-​workers, I decided to just walk up and ask. The rep I spoke with answered our question in 30 seconds flat, as it did not even require her to divulge any account information.
Was that really worth the hassle? Seriously?
While I have found two GREAT employees at this store, we have also encountered several that just seem apathetic, or unconcerned with doing their job. Unfortunately, due to that I can’t exactly rate this store highly.
If you do visit this store, ask for Jalani or Tatiyana (I feel bad, I don’t know how to spell their names properly). They are both very helpful and efficient, and the store desperately needs more employees like them.

Stopped into this local AT&T store today to exchange my girlfriend’s new iPhone 4s. She got a defective one, the lock button worked only occasionally. We called ahead and asked if they had any in stock to which the gentlemen on the phone replied they did. We asked when we arrived and they could not find one set aside for us, small inconvenience but they had more so no big deal.
The switch out took probably 20 mins or more. They had problem finding the receipt in their own system, and then took forever to get through the switch and manager approval. The lady helping us was nice, but not a lot of personality of drive to get us out of there fast. In the end we walked away with a brand new iPhone, nothing out of pocket (within 30 days), and happy campers.
Going to any AT&T store is something you dread, but I would go here again if the need arose in the future.