Sudbury Automotive

Looking for inspection sticker? They are hard to come by here.
1) they listed something on inspection failure report that was working fine.
2) after replacing the tire they had an issue with, they claimed a different tire had tread too low and refused to give sticker. That tire wasn’t a problem the first time. 2 weeks later it’s suddenly bad enough to fail me again? What kind of games are they playing?
3) They fail for petty reasons. Aside from being a stickler for tire tread, another example is one out of two light bulbs above license plate being out. Really?
Took it to my trusted, local mechanic and he couldn’t believe they failed me!
While in waiting room second time another customer also came back for retest and said similar story that his local mechanic did not think tire was bad enough to fail. So im definitely not the only one frustrated by their BS. Waste of time and money.

This is regarding an inspection. I brought my car in this morning for an inspection and, after 20 minutes in the waiting room, walked outside to see what the hold up was. I see two guys trying to unscrew my back license place. I asked why, and they said that they had to remove the case around my place because it was partially obstructing the words «The Spirit of America» that run underneath the plate number (even thought you could easily still read the phrase). The «boss» comes out after I pushed back on this, and tells me that if there’s ever an Amber Alert, cop cars scan plates by computer and if it can’t fully read that phrase the computer possibly won’t recognize it, yada yada yada. Totally ridiculous, especially given that it was still very easy to read. He then tells me that the only options are for him to chop off my plate case halfway up the license plate (since they couldn’t unscrew it), or to reject the car. Long story short, after pushing back on him they finally pass the car and act like they did me a huge favor. He then starts saying, «Gee, I hope your daughter doesn’t ever go missing in an Amber Alert, I sure hope mine doesn’t»…so far fetched and absurd. When I ask why every other inspector who’s passed my car in the last nine years hasn’t had an issue, he claims that «they’re all lazy.» I think this was the dictionary definition of a Power Trip. If this is how badly they’ll nit-​pick things, it makes sense why other reviewers are saying that Sudbury Auto charged for everything under the sun when doing car repairs. Do yourself a favor and go to K&G Automotive in North Framingham. They’re the best!

I had the misfortune of getting a flat and pulling into this ‘auto repair’ facility one evening last month. The misfortune was being yelled at by a very rude and unpleasant attendant who said helping me was not in his job description. I never asked for his help as he made it clear he was ignoring me and all I wanted from him was the name of the cross street to provide to triple A. Yes the irony having to call road side assistance from an auto repair shop but that sums up sudbury automotive’s customer service. Would strongly suggest avoiding this business

Well again I had to have repairs done to my car immediately. Brake lights just decided it was to cold out any longer, another oil change, bunch of stuff. Patrick of Sudbury Automotive gets the job done with such ease. No Problem he says, just bring it in. He can get the parts for a fiat with a click of a finger! This is not easy, trust me… Anyone who questions an automotive place should definitely go to this unbelievable find. Sudbury Automotive is honest, reasonable in price, does not require taking a loan to fix your car. They truly save you money and the work is over and above expectation. The customer service is beyond the beholder. I am a tough critic, and do not write many reviews due to many bad experiences, and there are a lot, would not waste my time. However I pay due diligence to those who deserve it… SUDBURY AUTOMOTIVE get’s a 10 on my list… Hat’s off to Patrick and his team again! Thank you so much, taking me in a moment’s notice. Off on a long road trip and now will be safe…

Took our car to Sudbury Automotive this morning for an exhaust system repair estimate. Received a quick call outlining the parts and labor needed for a total repair estimate of over $ 1,200. No options or alternatives were mentioned. After getting up off the floor, I went back to Sudbury Automotive, picked up the car and took it to another repair shop in Sudbury that took me through some repair estimates and alternatives (after market parts versus dealer parts) and got the job done for just under $ 600!
I would not go back to Sudbury Automotive under any circumstances.

Aahhh, fuel light came on in Mr. G’s car. I don’t drive it often so I soon realized it needed a fast fuel up and knew I couldn’t get across town so I pulled into Sudbury Auto.
Having never been there I was a bit off. I couldn’t see a sign stating full service but it appeared to be just that. It was freezing out and I was happy to think it was but also didn’t want to get too excited.
Sure enough there were two service attendants suited up like snowmobilers going in and out to run credit cards and process each transaction.
After fueling up they have each car pull ahead while they get a receipt thus opening up space for incoming vehicles.
It was fast and easy and the price was good. I kind of felt bad that I was sitting in my car as I watched them hustle around in the cold.
So thankful and glad I didn’t run out of gas on a frigged night.
Thank you guys for being pleasant and quick in this blustery weather.

Buyer beware! My son went to get gas and asked for premium. After it was filled he realized that they attendant put in REGULAR gas!!! The gas cap is clearly marked «Premium Only». What kind of workers are they employing??? Deaf and dumb obviously.

Woooo hooo!!! He is gone! He wasn’t the owner, he was just a cranky guy that needed a different occupation. Boy, I hope he is working out his issues. I needed gas and didn’t see him at the pumps the other day. I asked one of the ‘VERY NICE’ attendents if he still worked there/​ie. was the owner, etc.etc. I what happened on my last visit, and the guy was apologetic, and not surprised. Apparently he didn’t get along with alot of people. Very excited to have a neighborhood gas station again!

We had decent service there for a few years and spent hundreds in car repairs there. Repairs got done quickly, and their loaner service is great, but the staff is very rude. They even yelled at my wife once when she was pumping gas to move her car to the other side. There’s plenty of competition for good service shops, so we won’t be back.

I would not take my car back here. Ever. I took my Mazda3 in with a typical squeaky brake problem — and they replaced them just fine. Then, a few months later my brakes started to make another new noise. I dropped the car off and they said the pads they installed were faulty and they replaced them for free. Seems like good service so far, right?
Well, a few months later the new noise came back again. I dropped the car off again and this time they claim they couldn’t get it to replicate the noise. After picking it up, it continued to make noises every time I stepped on the brakes for another month. I thought I would bring it back and give them a third chance. They continued to say that they couldn’t replicate the noise! I had to go there and drive with the mechanic in the car to point out the most obvious grinding noise you have ever heard. When they called me back with the estimate, they said it had nothing to do with their brake job and that it would take $ 1500 of other work (on the shocks of all things) to fix. This is when a just general bad experience started to feel like I was getting ripped off.
I took the car to another mechanic in my area and they instantly diagnosed problem causing the noise and fixed it for a couple of hundred dollars. No return of the dreaded grinding noise.
This was a long story, but by the end of my four trips there — my car was in worse shape then it was before I brought it; the staff was getting short with me and not answering my questions; and I truly felt like I was getting ripped off. Not how you want to feel when you leave a mechanic.
The only saving grace to this place is that they give you a free loaner car — which is nice, but hardly worth it if they can’t fix the actual problem!

I stopped by recently for my inspection. I was in the area and needed it done quick. The gentleman behind the counter was polite and the work was done quickly. I like to support the independent businesses as much as I can. I would definitely bring my car back in for ‘real’ auto work when needed.

It’s a great feeling to have an auto mechanic you can trust — or, even better, one that your husband trusts. Not to sound like a Stepford wife, but I really don’t know much about cars. I do know that we use Sudbury Automotive for everything (except body work, which they don’t do). My husband, who’s picky, says owner Patrick Bond’s prices have always been fair and his shop’s work is top notch. My experience is more personal: I dropped off my Toyota Land Cruiser and realized a day later that all the Christmas lights and decorations we had just taken out of storage were in two toy chests in the back of the car. My daughter and I drove back later to see if we could retrieve the stuff and, of course, when we arrived, the SUV was perched atop the hydraulic lift. Pat didn’t know when the car would be done, but without being asked, he lowered it and carried both heavy toy boxes on his shoulder to our other car so we could retrieve the Christmas lights. The gesture showed amazing character, and in my experience, a person’s character is reflected in the way he or she does business. Over the years, we’ve had such great experiences with Pat’s honesty and quality work, we now drive a half an hour to bring our cars to his shop.