Studio City Ace Hardware

I always get really good service here, and there are good prices. Really nice to have a hardware store close by.

I like this little shop. They have a small parking lot in the back and usually there is parking out on Ventura. This place is tiny. I stop here to get keys made or to pick up something needed for the house when Lowes/​Home Depot is too far to drive. Staff seems nice enough. Never seems to be that busy either. Perfect mom and pop shop feel.

I came in today to get two little nuts for the bolts that attached my spoiler to my car and from the moment I walked in, Josh helped me find exactly the size that I needed and while I waited in line, he went outside to screw them into my car for me. He took the extra time to doublecheck and make sure that they were on tight enough. It was extremely helpful and sweet of him.

I can walk here, so it is amazingly convenient. But the parking can be a pain.
They have a little bit of everything you need in a pinch. The prices are a little high compared to large stores, but I will pay to bot drive 15 minutes :-)

I always find what I need at this little old-​school hardware store. Parking is easy, staff is nice. I like this place. It also is a great place to make copies of keys. And right next door is an amazing nail bar, so BONUS! :)

Made 2 sets of keys for me. Really fast. The keys all worked. Very friendly!

Dragsville, kids. I should have checked Unilocal first, my bad.
Bought a 13. dustmop, along w a plethora of stuff, per usual.
It said it swiveled 360 & picked up dust.
It did neither.
I tried to use it, and it failed to work.
I returned it within 48 hours w receipt, buuuut,
Mike the office-​bound manager
(I asked his last name; he refused. «That’s all you need to know,» he snapped. He was quite challenging and argumentative and adamant in his refusal, from the first to the last)
said – from his office– via the greasy landline on the counter,
no return, exchange only.
I was buying other things but he insisted it had to be exchanged for another dustmop.
I explained no thanks, just bought a good one at Ross… on and on the innane argument went – bottom line, I can call the manufacturer but he wont return $$ bc it had been used (how wd I know it didnt work if I didnt use it, I asked…)
Ive never heard of not accepting a return on a product, let alone one that doesnt work.
It’s a tool, he said, and we dont accept returns on tools.
The poor young woman at the counter had about 7 people jn line, and had asked for help a few times, but other employees just ignored her. Very odd… so all the customers heard my incredulity at this manager’s response, annnd, yes, my subsequent loss of temper, c’est la vie. His lack of respect, his assumption that I was trying to con him
(«people just want to use something once and bring it back,» he said arrogantly, as if he’d caught me, aHA! in a criminal act)
was so rudely ridiculous I hung up on him.
Maybe it’s a cultural difference – his managerial style?
He needs mgmt training, for sure.
I spent a few hundred dollars a year at that Ace, but I will never go back.

The service is lackluster to say the least.
A. When going to Ace I’d expect people to be friendly and knowledgeable however they were neither.
B. Returns are very difficult. Example .I returned a lock. they opened it and saw that I was missing one screw so they charged me for a screw before giving me a return. The screw was $ 1.39 what screw cost that much?
Besides that … parking was easy but guys step it up and hire staff that knows what they’re talking about and a smile wouldn’t hurt !!

Obscure inventory and no customer service, except for a few guys… the women are frankly rude… I wanted to support the locals but I end up at Lowes every time, so now I cut out the waste of time, and go straight to Lowes or OSH :/

Charges per can to shake your paint ($ 1 per) and they don’t even tell you this until after it’s done. Only store I’ve heard of that does. The prices are not competitive with Home Depot or Lowes. Young female cashier provides terrible attitude towards customers and would prefer to drive away business than gain repeat customers living in the local area. Take the extra time to get to Walmart, Home Depot, Lowes rather than this place and get better service and value for your money.
Next time I’ll just shake the cans myself or stop by the other aforementioned stores.

They were lazy, rude, and don’t accept returns on electronics?!
Save yourself the time and go to North Hollywood Hardware. They are very helpful there and it seems like a family owned business.
Or you can go here and have lazy, overweight employees make snide remarks at you and argue about who gets to take a break first.
Your choice.

I guess asking questions is out of the question. I was directed to a guy who couldn’t understand a word I was saying .
I gave two stars because at least the keys I had made worked.

Wrong hours! Wasted more time and gas… thanks Unilocal.Simple details should be accurate. I honestly don’t think anyone is verifying basic business info on Unilocal.I’ve had this problem many times. Over it!

I’ve been here a couple of times to copy keys, find handles for a cabinet, and try to find a screw for an ikea desk. The people have been so helpful and nice. When I was looking for a screw to replace one i lost on an Ikea desk (that can screw into the top of the desk and the leg) the guy even tried cutting off the head of a screw for me! He then tried to screw it into something to make sure the «tracks» (if that’s what you call them) on the screw would still work after cutting off the head. They didn’t. But I appreciated his time and customer service. Great customer service goes a long way!

I visited this Ace hardware store and definitely became a customer!
Professional/​friendly customer service, they answered all my questions and made
great suggestions!
Thank you so much!!!

One of the worst Aces I’ve ever been to, but it’s close so I’m stuck with it. Employees are rude and disappear when looking for help finding something, which you will need since the store is disorganized and resembles a hoarder’s living room. Most employees barely have a grasp on the English language, and act annoyed when asking where to find items. Many things on the shelves are repackaged returns and covered in dust. Selection is poor, and parking is terrible.

A great hardware store! Sure, you’ll pay a tad more… but if you live close by, you’ll gladly pay the few extra bucks rather than drive 5 miles to the closest home depot.
They have an enormous selection for a small store. And if you need help, there are a few gents that really know there stuff. You can even talk in code, and they even understand «little thingy wingy».
Parking has about 10 spaces, and it nearly always had room for one more.
I’ve been many times, and always leave smiling (and with projects to do!).
Word.

This is a fine smaller hardware store to hit in the neighborhood. My needs are usually easily met here and I can avoid traveling to Home Depot. I drop in to have keys duplicated on occasion, smaller bathroom items, covers for drains, shower heads, etc. Most recently I came in looking for an S hook to hang a hummingbird feeder. The prices are decent, some employees are very helpful. Private parking lot in back. Entrance through rear door.

I’m giving two stars simply because it’s easier to go to this Ace than drive the prerequisite six miles to the closest Home Depot. They have everything you need «in a pinch,» but the prices are heinous and the customer service is notoriously awful.
For instance — we just had our floors refinished; we also need to have our ceilings painted. Our floor guy told us specifically to «make sure the painter uses delicate painter tape so he doesn’t remove the finish.» I had never heard of ‘delicate’ painters tape so hopped over to Ace to help me out.
Here is the exchange with Employee #1:
Me: «Do you work here?»
E1: «Yep.»
“can you let me know where you have delicate painters tape please?”
«with the rest of the tape.»
«and where would that be?»
(points in the general direction)
NOTE: there are at least 50 types of painters’ tape so I asked
«Hey — which one is it?»
«the blue one.»
I grab the blue one which says «original» right there on the wrapper.
«Hey — this says original. Do you have delicate»
«that’s the right one.»
E1 walks off.
Luckily, Employee #2 walks by right at that point.
Me: «Excuse me, can you show me where you have the delicate painters tape?»
E2: (pointing at the EXACT same roll) «It’s right there.»
«this one says ‘original,’ i’m looking for delicate.»
«what are you painting?»
«well we just had some floors refinished and.. .»
«this doesn’t leave adhesive, you’ll be fine.»
«well the painter said specifically to get ‘delicate’ painters tape.»
«this will be fine.»
I subsequently comb through the rest of the rolls of tape and find my lone roll, a light blue tape clearly marked as ‘delicate.‘
I return back to E2 and show him the tape, and if he could have cared any less he would have been asleep. As I pay at the register, I asked for a manager, «who is not here at the moment.» No wonder, I’d be trying to avoid those lifeless, service-​less trolls that hate their jobs, too.
Crappy service, crappy prices, close by. Two stars.

Nice little store that has pretty much everything you need for your basic home improvement needs.
— carbon monoxide detector
— smoke detectors
— toilet seat
— gas line
— coil hose
— fire extinguishers
Easy parking behind the building.
To my surprise prices were very competitive with Amazon.