Hertz Rent A Car

I can’t prove it but I think I’m a platinum member because every time I need a car from here its available, gassed up, cleaned and ready to go… Josh, Derek, Anna and Shale’ are the absolute BEST!!! Thank you for the great service

The car i got was dirty — crumbs on the inside and red marks on the ceiling.

Im a Hertz gold member and have been renting cars from this location for years. Always great. But even better NOW with the new manager JOSH, he is the best. Always patient, kind and professional. His staff is great. Especially Arizona, who always has a smile on her face and remembers you by name. I’m grateful for the level of customer service at this location.

I originally had my car reserved for 2 weeks. Before I was due to return it, I called this location to extend my rental one more week. I spoke to an employee on-​location who confirmed via phone that my rental was extended.
Except, in the middle of the 3^rd week I started received harassing phone calls threatening LEGAL ACTION would be taken if I didn’t return the car. The employee failed to extend my reservation.
I spent about 2 hours on the phone with Hertz customer service (during MY business hours), and they consistently claimed that I failed to extend my reservation. After what I am assuming was her hanging up on me mid-​conversation, I had to repeat the entire process to speak to another rep…
No one bothered to call me on the day the car was due back, but instead I received phone calls threatening legal action because of an employee’s lazy oversight. Terrible way to treat repeat customers.
I don’t feel like I need to mention the experience I had picking up and returning the car. The other reviews here covered that.

I’m not sure how this rating works… but i’m giving an additional star b/​c the owner/​manager contacted me and seemed genuinely concerned about our experience and making it better. Still, can’t think of going back to SunCafe but at least customer service is much better as you go up the chain of command.

I needed a rental because my car needed service and I can walk to that location from my mechanik It was extremely hot that day and I appreciated to leave the location within 10 minutes or less in an air-​conditioned, ice cold and clean vehicle. I have done business with them before and it was okay, but this new manager makes a big difference there and w

Renting a car from here is only tolerable if you deal with Marc.
I have rented from this location a couple of times over the years that I have lived in Sherman Oaks. Getting in and out hasn’t ever been a problem when dealing with the manager. My last experience however was HORRIBLE!!!
I am a fan of the pre pay gas because let’s face it I don’t want to play a guessing game with the pump and how much the tank can hold. So typically I bring the car back and boom out in 5minutes. Seriously 5 minutes.
Today I was returning a rental that I had for the week, for the Fourth of July holiday. I arrived a tad early as I thought they opened at 7am. So I waited patiently till 7:30 for them to open. I notice an employee walk into the building about 2 minutes before they open. I wait till 7:30 and expect to just walk right in as I have before. Instead I’m greeted with an aggressive «we’re not open yet» before I can respond to say no problem I’ll wait. The employee gets even more aggressive «We’re NOT open yet» Yeah heard you the first time. I proceed to wait until said employee gives the Green light that they are in fact open. After having a minute to ponder on the tone, body language and overall appearance of the employee as I walked in. I noted to her a simple «good morning could you give me a minute or two while I get things in order» would have been a more appropriate welcoming (heck I would have settled for a polite «We are not open yet would you mind waiting a minute»)
The best part was the employees’ response to my suggestion of a more customer friendly approach to speaking to another human at 7:30am. «Well I wasn’t clocked in yet so» to which I respond «so you have to be clocked in to give another human a pleasant greeting to start their day» without even batting her fake eyelashes over her fake colored eyes. She once again dismisses my attempt to resolve her down right rude demeanor. So as to not completely rage black out on this sorry excuse for an employee/​person I let it roll and bite my tongue. Hand her the key while she fumbles her way through checking me out. She hands the key to another male employee who goes to move and inspect the vehicle.
**Side note on our trip I had my teenage boy in the car who decided to take off his shoes, in doing so made the car smell unbearable. So I stopped and bought an air freshener, had him change his socks, and put the offensive shoes in the trunk.
The male employee comes back and says to the rude female employee that he thinks I smoked in the car. Mind you I do not smoke. She goes out to check the car comes back and asks if I smoked in the vehicle still in a very abrasive tone. To which I emptied my pockets and show them no lighter no cigarettes. The sorry excuse of an employee chuckles and continues to fumble with the checkout process. By this time I feel my blood boiling. She asks if I would like a receipt of course so you can try and jack up my bill later.
If you have ever been through a customer service training video you know the ones where they show good tom and bad tom. This employee is the definition of bad tom, utter waste of space. Her appearance is a whole other story. Believe me no one believes your eyes are green and you can disguise yourself in every which way but I have news for you, you’re still a sorry excuse for a person.
I digress I will not give this location another dime of my hard earned (customer service based career) money. I rather pay extra at a competitor location that knows how to treat the people helping to keep them employed.

I live in the neighborhood and rent cars for business trips outside LA, this location being nearby is convienient. While they do not always have the car I selected on the website in stock, no car rental place ever does, they are always happy to provide me a comfortable car and get me on the road. The regular morning shift worker Mark who’s been there a couple years now is friendly, always remembers my name, and gets me on my way fast.

They have great customer service here, but can be low on cars sometimes.

I rented cars at that location several times, and every time there was an issue. Like, last time I tried my best to top off the gas tank of the vehicle, but the stopper on the gas station kept popping up, so I figured the tank was full. Nevertheless, I was being charged for the gas at a ridiculous price, even though I mentioned there is an issue with the car gas tank. Vehicles always smell bad, even though the staff keeps saying they are clean. One of the worst rental places. Enterprise near is so much better.

Car broke down and thought I was going to need a very long rental. After brining the car to my mechanic, I called hertz and even though my place is a bit far, they came and picked me up. After getting picked up, we’re half way to the hertz location, I get a call from my mechanic saying that my repairs will be done in an hour. The driver was very gracious and brought me back. Thanks hertz!

Friendly staff, very helpful and thoughtful.
Small cramped office, and they seem under staffed. For example, as I’m being helped, the guy would take a phone call and start helping another customer.
One annoying thing was I got a car that was almost out of gas. Since they don’t reimburse you for returning the car with more gas than it started with, it became a guessing game how much I would need to fill up at the station without wasting money on unused gas.

So far I got here at hertz mind u I called to come see them an I’m waitin forever to be helped Becuz I got in a car accident an they have only one person! Please hire more people hertz!

Great experience. I have rented in other locations before, however, these guys got me in and out in the shortest time. Instead of waiting, I was greeted and asked to sit. 5 minutes later, I was in the car and on my way.

IT was great renting a car at this Hertz. Really needed to rent an SUV last minute, they were super helpful, they didn’t have the car at the moment but helped me get one.
The service was fast and the staff is really nice.
Would highly recommend this store.

People here were very nice to us and helped us with everything. It was very quick to rent and return the car, and they gave us the best deal/​price in the surrounding area. Don’t waste your time and head over here, you won’t regret it.

Hertz is a big name bit this Specific branch is the worst ever, I went with my relatives to rent a car for them because they’re 5 mns away from where I live, this guy Kevin was extremely rude! First he never smiled nor welcomed us, he lied claiming that there weren’t enough cars and even asked for information that he shouldn’t actually ask for claiming that it’s «Hertz policy» and was very obdurate. I rented tens of cars and never ever met such a rude and mean person! He made me drive to the other Hertz at avenue of the stars to rent a car which is 30 mns away because of his improper attitude! Even his coworkers attended the whole conversation and didn’t even try to interfere to help, they’re more like a gang! Anyway this Hertz in avenue of the stars is much much better, very friendly and welcoming, I hope the Hertz management do something about it.

I’ve been renting a car here for 2 years as I am temporary in LA. Good service, very helpful staff. I always recommend this place to all my friends.

I decided to give Hertz another chance after having horrible experience with Las Vegas airport location couple of months ago and I must admit… THIS LOCATION HAD EARNED MY TRUST AND MY BUSINESS.
I was already little hesitant about Hertz in general but it was the closest rental location.
Without knowing my previous experience, employees and the manager Kevin took care of every single question and concern; and accommodations were provided as was needed.
BEST LOCATION GREAT CUSTOMER SERVICE PERFECT MANAGEMENT.

Made a reservation for a luxury SUV, GMC Yukon or equivalent. Walked in and I could see from their expression there was no such thing.
They recommended I pick the SUV up at a body shop in Los Angeles. Enough said?