Best Cleaner

The couple who run this place are very nice and pleasant. They have donuts on the weekends and never have disagreed with me. They do their best to correct a bad situation, but when it is the same thing over and over again I think a new process should be approached. There have been requests made by me that sometimes go unnoticed.
To start — I like to have a crease in my shirts. When I have a full blown road created on my business shirt sleeves (two creases with a ¼ inch between them) or an airplane landing strip, it is less than professional. This has happened A LOT of times. They sometimes pay attention to this, but sometimes don’t. What I don’t get is how they MUST see this, but still push through the order without correcting it.
I also find it odd that they can’t push out clothes the same day as some other establishments can. This would be HELPFUL in some cases I have come across, but is not that BIG of a deal. It is not like I needed more than one or two pieces before the end of the day, and it is always dropped off first thing in the AM, if not the first customer even!
They have hours clearly noted on the door, but for early morning 6−7am opening times (I forget which) they have been late by 20 minutes at times. If you are going to post hours of operations and continually miss them, then change your times. I understand that things come up, but when I have missed Metra trains because of ones continuous tardiness, I highly suggest a new opening time.