Snell Heating & Air Conditioning

Sterling, United States

4.6

20 reviews

Accepts Credit Cards
By Appointment Only

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Telephone:
+1 703-450-6300
Website:
www.snellheatingandair.com
Address:
45681 Oakbrook Ct Ste 101, Sterling, VA, 20166
Nearby public transportation stops & stations:
1.6 miSchool Bus Only
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Bussiness info

Accepts Credit Cards
Yes
By Appointment Only
Yes

Today

Today –
Local time (Sterling) 12:39 Monday, 2 June 2025

Business hours

Monday –
Tuesday –
Wednesday –
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Friday –
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Description

Specialties

Snell Heating & Air Conditioning specializes in high quality furnace, A/​C, heat pump, boiler, air filtration, and humidifier service, repair, maintenance, installation and equipment replacement.

We always have a:

100% Money Back Guarantee

No Lemon Guarantee

Repair Guarantee

Home Protection Guarantee

Great pride is taken in our attention to detail and earned reputation for neatness. We wear shoe covers while in your home, and always strive to leave our work areas cleaner than they were when we arrived. Integrity, Trust, and Commitment are the cornerstones on which our company continuously operates. Our satisfaction rate with our customers continues at 99.2%

If you haven’t tried us yet, discover for yourself what our mission statement «Dedicated to Being the Best» is really all about.

History

Established in 1972.

Snell is a family owned and operated heating and air conditioning company established in 1972. We are completely client focused and understand that it’s all about getting each service or installation «just right», and seeing how many of our customers we can make smile. It is our goal that you will think of us as more of a friend you can call on when you need us, rather than a business that may know you by a number. All of our work is performed by our own in house people, and they are all taught to do it the Snell Way. No Sub contractors allowed. Absolutely Positively Fixed Right or it’s Free, and we mean it– If a repair fails during the season, we will repair it again absolutely free.

In over 30 years in business we have earned a tremendous reputation for providing outstanding service. Our customers are the ones that keep us in business. Over 60% of our new work comes from referrals of people we have serviced for decades.

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20 reviews of Snell Heating & Air Conditioning

No registration required
Place rating: 5
Alexandria, VA
We have used Snell heating and A/​C service several times and each was professional and friendly. Pricing was reasonable and our technician Gary was extremely helpful!
Place rating: 1
Herndon, VA
Our AC unit was making noise. Justin came out to look at it. He told us that the compressor was going bad and that we might prolong the unit life by adding a «hard start» unit to the system. This took him less than a half hour to install. We were charged almost $ 500, as we also bought a one year service plan with Snell to «save» on the repair.
Thinking we were going to have to replace our unit, we called a few other companies that were listed in the Washington Consumer Checkbook to give us estimates. One of them told us that not only is our compressor fine, but the «hard start» unit that Snell installed wasn’t doing anything for our unit and that the part cost less than $ 50. So, needless to say, we were ripped off on a part that was overpriced to the point of being criminal.
This is not the first time Snell has done this to our family. Several years ago they pulled this trick. We posted a bad review on Angie’s List and they gave us a full refund so that we would remove the posting. At the time, we thought they were doing this as a course of being a good business. Now we know, that wasn’t the case. I am sure plenty of bad reviews have been pulled from Angie’s List, and probably Unilocal,using the same tactics.
I know they are not the only ones in the industry that do this, as another company advised me that this is all part of the game. I do appreciate that there are some honest companies out there, and that we found one. I will not be posting a good review for them, out of respect for their privacy.
$ 500 for a $ 50 part. How do they sleep at night?
Place rating: 5
Lansdowne, VA
Great team. Knowledgeable, professional and friendly. Loyd is a pleasure to work with.
Place rating: 1
Leesburg, VA
I chose this service per the many superior ratings (and a neighbor) here as well as other sites but my experience with Snell was marginal at best.
Due to my allergies, I request Snell to replace the returns, supplies, and duct work for my upstairs system with the theory that this would minimize the dust within my system.
Justin provided an estimate of service but later informed his manager that he told me that they cold not do the totality of work to be accomplished which caused a dispute for which they later honored as I had a contract which supported my argument.
Next, Snell (per Justin’s measurements) ordered the wrong size part which caused a delay.
During install, a Snell worker actually lost his footing and came through my bathroom ceiling (that God he was not injured) which they had to repair/​paint.
I know you all think at this point think that this must be a joke but trust me, these are facts.
Next, I required follow-​up after the initial installation which found another item which required repair and to my surprise, to date, no one from the company has followed-​up despite my calling the office and my primary point of contact.
This in turn led me to another company (Thanks A1) which flawlessly addressed my issues. Please note, I am not an angry nor disgruntled customer but my project just seemed like a comedy of errors from beginning to end.
I am highly disappointed with the lack of professionalism as I expected better.
Place rating: 5
McLean, VA
We have been using Snell for around three years now and its been top notch service every time. We’ve had several issues with our HVAC unit & SNELL has come in within a couple of hours of us calling in. They are thorough with their servicing (twice a year) & the staff are knowledgable and pleasant to work with.
Place rating: 5
Leesburg, VA
I cannot say enough about the service provided by Snell. We have the annual check up, and Tim has come out for the past four visits. He knows the history of our system and is able to help monitor trends which may be developing. Scheduling is a cinch, and when you are due, they call. A wonderful, customer-​oriented company!
Place rating: 5
Fairfax Station, VA
In the fifteen years living in Northern Virginia, I have used a number of different HVAC companies over the years but long ago decided that Snell is by far the best. Their service people are uniformly excellent, especially Ben Merrifield. Their people are extremely professional and competent. They keep you informed as to scheduling. They call when they are about 30 minutes out so that you know when to expect them. Most importantly, their people do not try to sell you peripheral stuff that you don’t really need like some other companies operating in this area, which is really obvious after their second visit doing the same thing (hear that U***** A** T***?). I heartily recommend Snell.
Place rating: 5
Herndon, VA
Efficient, customer oriented, timely service. Recommended options for a filter system that I wanted to install. Very satisfied with Snell and highly recommend them.
Place rating: 5
Centreville, VA
I’ve been working with Snell since I bought my house in 2012, nursing along an aging heat pump system. Yesterday, Justin came out and did the regular service check. But he also did a lot more — he noticed my basement dehumidifier and suggested some updates to our ventilation that would get rid of some of the basement humidity. He also found that my pump is a bit old. He didn’t hard-​sell me on anything, which was really great. He told me what the prices would likely run for system replacement and the various other fixes we could do instead. He even suggested that we consider the investment in a system that’s old (we’ve had several fixes we’ve had to do over time already) or whether a new system might be a more prudent investment.
Generally, a good experience with a knowledgeable technician.
Place rating: 5
Ashburn, VA
This is our second year with a service contract with Snell — during the first year we were so pleased with the thorough servicing of our HVAC system that we renewed our contract for a second year — and were even more pleased that the rate for the contract had not increased! They have never tried to up– sell extra service options or parts. The service technicians always have worn nice uniforms and shoe coverings and really spend time making sure our system is running properly. We have recommended Snell to several of our neighbors and those who have gone with their service have thanked us for sharing the recommendation because they were so pleased with the service. The Snell service technicians are true professionals!
Place rating: 5
Vienna, VA
We have been using Snell for more than 20 years; we’ve had two HVAC systems installed (different homes) and our properties have been regularly serviced by very professional, courteous, responsive technicians. We have also had a set of upgrades following the new regulations. The receptionists and schedulers are excellent, they try to accommodate our schedules and they always let you know when the the technician will be there and if there are any changes in the appointment. On March 28, Ben was in our house to do the summer service, I mentioned that the AC breaker keeps tripping. He took time to diagnose the problem indoors and outdoors and found problems with the outdoor unit which caused the the breaker to trip. He worked hard and efficiently fixed the wires without trying to sell us a whole new system because it was one of the alternatives if he couldn’t fix the problem. Ben explained every detail of the diagnosis before he started the work, he gave me all the possibilities that he might find once he opens the outdoor unit, and laid down his plan of action. He was professional, pleasant, efficient and patient with all my questions and concerns. I would recommend Snell Heating and Air Conditioning to any homeowners who value their homes and health.
Place rating: 5
Alexandria, VA
We have had two HVAC systems installed by Snell (two different homes) and in each instance, they could not have been more professional, courteous and informative. Each step of the way, they made sure we understood what was happening, what our alternatives might be, and the timeline. It couldn’t have been a better experience.
Recently, Mike Wilson serviced our unit and suggested a series of upgrades. He patiently explained each, even returning a second time to share the suggestions with me. Mike went thru each option, gave me all of the needed information and then scheduled the upgrade while we were talking.
This is how business should be done. Even the folks answering the phones convey a sense of professionalism and accommodation. These folks are honest, professional and reliable. Exactly what we look for in our tradesmen.
Place rating: 5
Great Falls, VA
I have been a contract customer for over a year now. Very professional, competent, courteous service for a reasonable price. Recommended.
Place rating: 5
Falls Church, VA
Kevin was able to diagnose why our air-​conditioner wasn’t working within minutes. After a quick wielding job, everything was fixed and we are happy it wasn’t thousands of dollars to buy a new unit.
We will definitely use Snell again.
Thanks!
Place rating: 5
Reston, VA
Snell installed our HVAC system about 5 years ago and has maintained it every since as part of their annual maintenance program. Both the original installation and subsequent preventative service calls were exceptionally professional and friendly.
Their techs are always friendly, courteous, and competent. As others have said, they do not try to sell unnecessary parts or service and spend the time needed to do the job correctly. The office staff are likewise very friendly and professional.
I would highly recommend Snell for both installation and maintenance/​repair service.
Place rating: 5
Herndon, VA
I had three companies come out to look at my heat pump which had a frozen condenser and a leak inside. FH Furr charged me $ 75 for the visit without doing a single thing. BK Tech told me my freon was low and that I need a completely new unit. Snell’s technician (Kevin Walker) told me that I don’t have a freon problem and that my problem could be repaired the same day. Kevin saved me thousands of dollars today! I’m one happy customer thanks to Kevin’s knowledge and great customer service. Also, they replaced a water heater for a few years ago and did a great job then, too! What a great company!
Place rating: 5
McLean, VA
Snell does a great job — thorough and knowledgable. Their staff is polite and easy to deal with.
Place rating: 5
Centreville, VA
After seeing other good reviews, we decided to give them a try when our furnace went out. They came by the next day. James was knowledgeable and got it running again. He wasn’t sure exactly what the problem was at first but didn’t try to sell us unnecessary parts until he knew for sure. He only charged us for a service visit the first time, with a discounted coupon he told us about. He said keep an eye on it and if it goes out again he’d be back. He had a suspicion it was the gas valve and it turned out he was right. Refreshingly, there was no sales pressure.
A week later the heat went out again (as he thought it might) and James came back to make sure the valve was the issue. After putting in an expedite order for the part, Rick came over and fixed it this time for good with the new valve. He also told us of an online coupon to discount the part price.
Overall we were very happy with their service and appreciated the discounts they gave us. The customer service on the phone was also top notch. They even gave accurate (!) times of arrival, letting us know down to the minute when they would arrive! We would use them again!
Place rating: 5
Arlington, VA
I’ve been using Snell for over 4 years now to service my almost 20 yr old Heating/​AC air handler and heat pump and hands down they’ve been the best!
As far as the most recent service, I had a regular checkup and Italo noticed a buildup of cat hair and other dust/​debris in the evaporator cool and recommended it to be cleaned and showed me what it currently looked like. He mentioned it was worth it to have it cleaned because eventually the heating unit would burn out if the buildup increased as well as he was certain my electric bill was too high because of this.
So thanks to his recommendation I had this service performed and the results of the cleaning was night and day. Italo was very professional and easy to have a conversation with and did great work.
Very glad to have him and Snell service my heat/​AC unit.
Place rating: 5
Alexandria, VA
Snell installed a new furnace and ac after my 20 year old system died during a heat wave. Snell answered the phone over the weekend and scheduled an appointment for the next business day. As I expect my system was unrepairable.
The sales portion was very low pressure. The new system was installed without a single problem by a hardworking team.
The call center always answers my follow up phone calls and are sweet and helpful. They put notes in your file to track exactly what you spoke about.
I have never loved my ac this much! Quiet. Cools well. Emails me when it isn’t feeling well. I wish my old one had broken earlier.
Can’t wait for winter so I can fire up the furnace and rave about it.
Just FYI for those who compare the price of a single part ($ 250 to install a $ 25 part) to the cost of the job don’t understand how to run a business. When you buy a product you pay for the service, the proper installation, diagnostic work, along with the item and the knowledge of the service person. Next time your system breaks, buy the part yourself and install it without calling an hvac company! Good luck figuring out which part needs to be replaced!
The shirt you happily buy in a store costs the store pennies in fabric costs to make but no one gets upset when the store charges you $ 30 or twice that for a designer shirt?!