Hampton Inn & Suites Washington-Dulles International Airport

Bottom Line: Definitely one of the nicer Hampton Inns I’ve stayed at.
Like many other reviewers noted, I stayed at this hotel while attending a conference across the parking lot at the Executive Training & Conference Center. Basically, by DC Metro area standards, this hotel feels like its in the middle of nowhere so its not exactly a destination. :-)
I’ve stayed in many Hampton Inns in recent years and I must say this Hampton Inn was the best among them. I’ve found that Hampton Inns can range from a sketchy dump (learned that the hard way at HI Airport/​SeaWorld in San Diego) to a refined and comfy spot for business travelers. Immediately upon walking into this hotel I was surprised by how clean and fancy it felt. Even the elevators seemed better than a run of the mill hotel elevator.
The rooms were clean, comfortable, spacious and well thought out. I appreciated the work space with lots of outlets just as much as I did the comfy bed. Also, the staff here seemed happy and were certainly welcoming.

As a 3-​star hotel, Hampton looks actually quite an upscale property. The room furniture & décor is really classy with all dark wood color and maroon carpeting. Bed sheets & duvet are clean and comfy, although the pillows are a tad too soft for me. Clean bathroom comes with multiple shower head for good refreshing hot shower in the end of the long day.
Also love the waiting area in the lobby. Plenty of comfortable sofas & chairs in a library-​like set up.
I came in at 8 am to leave my bag with concierge, but instead they gave me an early check in AND up grade to a suite. Now that’s a world class service!

Great service. Awesome place for a business conference right next door at executive conference training center. Amazing food if you are lucky enough to have meetings there

The rooms were very clean and spacious. They had a nice table and plenty of outlets for recharging electrical devices. WiFi was pretty good as I didn’t have any problems staying connected or playing videos on YouTube.
The morning breakfast was much more than continental in that they had a waffle iron as well as cheese omelets (premade) along with pork sausage. Room to dine was very spacious as well.
The kicker for me was that they had a large screen monitor with departure times for all flights (domestic and international) in the lobby along with a computer and printer where one could print off their own boarding passes. How cool was that? This is not my first stay at this Hampton Inn and won’t be my last.

Very clean nice hotel. Surprisingly affordable for the area. No restaurants in walking distance.

Very nice location. Stayed here for a wedding this past weekend and both nights were awesome. The staff was very polite and courteous, it was almost impossible it seemed to walk past anyone who worked there without receiving a greeting. There is a coffee bar in the lobby 24hrs a day and breakfast every morning. The bed was comfortable and was easy to sleep in but I would have expected more pillows or longer pillows for a king size bed, four standard sized pillows made the bed look a little empty when it was made up. Both the bedroom and bathroom were up to date and the toiletries were legit too. I would definitely stay here again.

Completely unprofessional and rude staff and management. Booked through my corporate travel agency and was fraudulently charged the entire stay on my personal debit card. I’ve spoken to multiple customer service representatives and managers asking for the charges to be reversed and charged to the appropriate party. Five days in and no resolution. I asked for verification of the reversal on my card and was sent a blank folio. I have advised my company, who spends thousands weekly, to forego the services of this property in the future due to their negligence and utter lack of urgency in resolving their errors. I was made to feel as though it was my fault they completely screwed up. Do not stay here. There are so many other options to choose from.

I rarely write hotel reviews, but we had a particularly excellent stay at this Hampton this weekend. The free hotel shuttle was great arriving ahead of time to pick us up and easy to get back to the airport without any hassle. Initially, I booked a smoking room by mistake and the staff did everything they could to help us find a non smoking room even though it was full when I first discovered my mistake. Our room was great, very comfortable. The breakfast was really nice and the last morning, when we had to leave too early for breakfast, they offered us a snack bag to go without us asking. We definitely recommend this Hampton and thank the staff for their warm welcome and generosity!

This has been the best hotel stay I’ve had in a long time. Room was super clean, and the size was just right. Small convenience store area off from the check-​in desk for essentials and snacks in case you don’t want to go out — was pressed for time and this helped tremendously. The complimentary breakfast was great, more options than you usually get. I would definitely stay here again and recommend it to others.

Nice hotel but no management to be found!
This is my wife and I favorite getaway hotel we come here several times a year. But our last stay for Valentines day was the worst and due to the management it was our last! We booked our stay at the website and paid in advance. The morning of checkout we happened to check our bank account and noticed they charged us again! When I asked the clerk at the desk he said they didn’t, I had to show him my bank app on my phone where it said Hampton Inn. He said he would check into it. Later when we were checking out he said there was an error and it was corrected. But when I asked to speak to a manager he said he wouldn’t be in till later. He asked for my number and said he would have him call me, of course I never got a call. Because of their error they froze up almost $ 200 in our bank account for 4 days and we had to transfer funds from savings to keep from other transactions from being returned.
This is my second negative review of them, some how the first one was removed. I don’t know how it was removed but several other negative reviews have disappeared for them here so I don’t know if I would trust all the great reviews for them here.

Do not count on for ride to and from Dulles Airport
They offered to pay for taxi and then did not

Excellent staff ! Friendly and accommodating !
Great shuttle service for restaurants and to the airport ! Hot breakfast and an easy to use business center. Will definitely use the Hampton Inn and Suites Dulles again :)

Our family stayed there for 3 nights during September, it was great overall, room was great, clean & spacious, hotel facilities, bathroom, location were all excellent. The only comment is on the breakfast which was poor with very limited choices & cold boiled eggs were a concern.
I would stay there again for sure.

One of the better HGIs I have stayed at.
Large corner room with a nice bathroom. Excellent fitness center with new equipment.
Staff was friendly.

On balance, this is a good hotel .I have a couple gripes, but the overall rating is good for what you would expect.
Start with the good: The hotel is relatively new, and everything is in good condition. The bed is nice, the sheets and towels are nice, and everything is clean. Check-​in could not be easier or friendlier. Wifi allows more than one device for free. The room has lots of little touches that make it friendly for business travellers: a lap desk, wired Internet on the desk, USB chargers at the bed side table. All these things stand out as benefits.
The thing that stands out as rather shocking in 2013, is the amount of waste generated by this hotel. Everything is disposable. At the breakfast area, it’s styrofoam plates and plastic cutlery. Throughout the hotel they use paper coffee cups (whether for hot or cold drinks). In the room, the paper cups are individually wrapped in plastic film. None of the paper cups are recycled. They’re just binned. All the condiments are in disposable serving containers (e.g., little cups of cream cheese for bagels, salt and pepper packets, etc.). Virtually nothing is reused. The housekeeping staff even use disposable plastic bags to collect dirty linens from the rooms.
In the room, they give you coffee supplies that are packed in little plastic film pouches. Two sugars, two powdered whiteners (blech!), two artificial sweeteners, two stirrers, and a napkin. If you want a single sugar for your coffee, you’ll open this pouch to get it. They will collect up the remainder and replace it with fresh, sealed, complete pouch. Do they repackage or reuse the bits you didn’t use? It’s hard to believe they do. And the in-​room coffee consists of (you guessed it), individual foil pouches wrapped around tea-​bag style coffee bags. The amount of things that are thrown away in order to make a single cup of coffee in the room is simply astounding.
There is a green placard hanging in the bathroom encouraging towel reuse with a little picture of a leaf on it and everything. It’s actually one of the few hotels I’ve been to where they actually let me reuse towels, instead of replacing them even though I hung them. They have motion-​sensor climate control that turns itself off when you’re not in the room. That’s great. If you give a care about the environment, though, do something about the sheer volume of material headed to the landfill!
My suggestions for improvement come from my many years travelling and staying in hotels all over the globe. But none of this is sophisticated or rocket science.
— In the room: put the sugar, stirrers, creamer (you have cream! can we have that instead of powder?), and everything else separately in a little box or bowl or something. Only replace what the guests use.
— In the bathroom: get refilable dispensers for soap, shampoo, and lotion and mount them near the sink and in the shower. No more disposable little bottles.
— Use real cups and glasses in the rooms and in the restaurant.
— Use real plates and cutlery in the restaurant
— Use refillable salt and pepper shakers and sugar dispensers in the restaurant.
— Consider some kind of sealed, refillable jug for coffee cream in the restaurant, like they do at coffee shops.
— Use a traditional cart with a fabric laundry bag to carry linens from the rooms
— Step up efforts to recycle the things that cannot be reused
Please have a care! This kind of conspicuous waste is appalling and unnecessary in a modern hotel.

Stayed here for 3 days for work. Must say this is one of the better Hampton Inns I have stayed at, maybe it was the fact that I got a room with in suite jacuzzi, lol.
In either case, here are some quick notes:
— Hotel personnel are quite friendly.
— Found coffee /​ice water to be available at least whenever I needed it.
— Parking is private lot and easy.
— Rooms are quite clean.
— Breakfast (which is complimentary) is as horrendous as usual. Its all typical Sysco junk w/​fake eggs, corn syrup products, etc. Stick to the bananas and apples. Buy extra dinner and nuke leftovers for breakfast.
— Manager is super nice and walks around during breakfast to get to know clientele and address any issues. I found out about local rock climbing from him.
— If you have an in suite jacuzzi, you get no fridge or microwave. Sucks for people like myself who have lots of leftovers when traveling to make due with avoiding bad hotel food, even when its free.
— Free guest wifi.
— Didnt have a chance to check out pool area or fitness room. Was spoiled by insuite jacuzzi.
Planning on staying here next week for another stay, so they are doing something right over here.

Stayed here in emergency after cancelled flight. Kathy at front desk and the shuttle driver were some of the kindest people I have met workin in a hotel. Room was large and had huge cozy king bed. we had a full FREE breakfast and the shuttle quickly drove us to the airport!!!

Very comfortable hotel in the Dulles suburbs. Adjacent to the terrific Executive Training & Conference Center.
Morning breakfast has lots of options, hot entrees, serve yourself quick.
Rooms are quiet, beds are comfortable. Dinner room service is available only through an adjacent hotel restaurant but no worries — food is very good, reasonably priced, and gets to you fast.

Having been a Hilton Honors member since 2009, I have come to expect the best at Hilton Properties and this Hampton Inn & Suites did not dissapoint. I was out of town for work and decided to stay here even though I had never been there before.
Check-​in was handled very efficiently and the room was very nice. I liked the flat-​screen TV even though it was missing The Food Network from their line-​up and I missed «Chopped» that evening. I enjoyed a good night’s sleep on the large king sized bed.
The bathroom was clean including the toilet and shower. Plenty of towels were provided and a nice assortment of soap, mouthwash, lotion and shampoo.
I was able to enjoy the free breakfast which included thick belgian waffles as well as fruit, oatmeal, various cereals, scrambled eggs, coffee, tea, juices and yogurt in the selection. As an added bonus, bottled water and granola bars were offered to those of us eating breakfast in the dining area. If I didn’t have time to enjoy a sit-​down breakfast, I would have tried one of their OnThe Run Breakfast brown bags. I did not try the pool or fitness room since I did not have time on this trip but it is nice to know those options are there.
Even though my iPad had trouble connecting to the network, the free internet was great once I got my issues resolved. I was able to Facetime the family and say goodnight.
Friendly and helpful staff makes hotels memorable for me and this one was no exception. If I have to go back to Reston for for work and I hope I do, I will stay here again.

Another trip, another Hampton… This was a last minute reservation that resulted in a very cool, stay. This one is tucked away in an industrial park and makes things a little difficult when trying to locate buildings when you cannot see the multiple story Hampton with the familiar logo.
«The Good»
— Close enough to the the city but far enough away so you can still get in some decent traffic.
— The typical comfy bed and clean sheets /​towels. I never take these for granted and it is always nice to give a compliment to people that take pride in their work/​workplace.
— Quiet room, especially for an airport location.
— Breakfast was decent, they had some cereal which is a go to for the morning meal.
— Shuttle (which I did not use or need but its nice to know)
«The Meh»
— A hidden location in the back end of an industrial park. The signage is low key, trust the GPS when it tells you to turn… All will be well.
«The Bad»
— Nothing really bad to comment on.