U-Haul Moving & Storage

Horrible customer service. The lady was extremely rude. After a few minutes we just decided to go somewhere else. We reserved a 4×7 trailer with the 1 – 800 number and was told we would get a phone call from an agent. Well, we got a voice mail saying they have a trailer at this location. We drove all the way there from Rochester. When we get there, I drive kinda in the back to see where it may be parked so I can set up my vehicle somewhere close to it. I see no 4×7 trailer. We do see two 4×9’s. So we go inside and were like «we reserved a 4×7» she says «sorry we don’t have a 4×7. We do have a 5×8 reserved for you» so we go back and forth with this confusion. She’s like «we have never had a 4×7. They don’t make them» ugh ok lady. You may want to check out uhauls website because yes they do. She was all cranky «I have your order right here you don’t have to call back the 1 – 800 number. I have you for a 5×8. What’s wrong with a 5×8?» To me… Nothing really but at this point we have given up on her. We wanted a 4×7 and that’s all we needed for two small appliances. So we ask about the 4×9’s. «Sorry we don’t carry 4×9’s. DUDE! So do you even know what you have on your lot? You have 2. After arguing with her she’s like «oh yea we do… They are motorcycle trailers» REALLY??? It’s the same thing as the 4×7 just longer. My gf and I were so done with her attitude and lack of knowledge on what she has in inventory. People that don’t know what they are doing should not try to do it. After leaving I went to the Troy location and they were more helpful and actually had a 4×7. I’ll never do business at this place again.

the worst customer service. the guy in service treated me so unprofessionally and rude. This happened in Dec 2012. Plus I had to go to this location to pick up a truck in the size I needed why they don’t transfer trucks the the most convenient location for the customers??? fial!!!