Richmond Imaging

My experience with Richmond Imaging has been summarily unsatisfactory. With the plethora of available service providers in the healthcare industry today I would advise that you seek treatment elsewhere.
After initially scheduling an appointment I was contacted by the office manager. She informed me that I would be required to pay a few hundred dollars up front in cash for my MRI (knee). Since I am fully insured I was surprised to hear this and asked the office manager to explain why this was necessary. She didn’t explain the reasoning behind my supposedly required payment but made sure to make it sound as if I was somehow better off paying this money up front as opposed to having the procedure billed through my insurance. She even indicated that she had spoken to a healthcare rep from my plan on my behalf and learned that I had not yet fulfilled my deductible. At that moment I simply agreed to her proposal and made an immediate call to my healthcare provider. They assured me that I would simply be responsible for 20% of the procedure as billed since I had already met my deductible and indicated that I should under no circumstances be paying up front for ANY procedure.
On the day of my appointment the office was late opening by approximately 15 minutes (I had the first available appointment of the day). After informing the staff at the front desk that no up front payment was forthcoming and filling out the necessary paperwork I was seen shortly thereafter. The technician was pleasant and competent. No problems there.
The amount I was eventually billed by my insurance provider was less than half the amount the office manager originally proposed that I pay them.

My wife came here for a thoracic mri.
The process of getting the mri done was smooth and hassel free, but the real issues came aftwards.
She came here becase she has severe back pain, and the doctor wanted to see what was going on. Scolosis is a known issue of hers, but they wanted to see what else was going on.
The report came to the docs office several days later, and to the docs surprise, the report said everything looked normal; no scolosis, no bulges, nothing.
The doc asked that we get the films so she can review.
My wife goes to the imaging place, and has to argue to get a copy of the films. Films go to doc, doc sees scolosis, herniations, disc degenerations etc.
My wife calls the imaging place to just let them know what happened, and the owner was arguing with her and getting defensive. He barely let her get a word in, even though all she wanted to do was let them know about the error in the report.
I got on the phone with him, raised my voice a little, and told him to get new radiologists.
the location was very convenient, but not worth all the other issues we encountered.