Holiday Inn Express Staten Island West

This hotel is disgusting. Absolutely disgusting. My boyfriend and I have been staying in a couple hotels as we wait to move into our new place. Thankfully it won’t be much longer! The first couple times we stayed here it was manageable. But last night was the last time. I’ll sleep in the truck before going back to this hotel. The hair dryer had dust flying out of it, the towels smelled and were dusty and stained from sitting on rusty metal racks, the furniture was dusty, the fridge looked like it was beaten with a hammer, and we were next to the electrical unit. (Room 213) the entrance of the hotel is nice and clean, but the rooms are not. The walls are stained too. I know I sound prissy, but I don’t care. This hotel needs a good scrubbing! Never eaten here either, you couldn’t pay me to eat off anything in this place. But I guess, you get what you pay for.

I work and stay in Nyc 4 days a week. So a microwave and fridge are a must. My room had neither, so I asked the woman at the front desk if she could switch me to a room that had one. She told me no but she could have them put in my room. so I come back to, you guessed it no microwave or fridge. This went of fro the next 3 days. Complete BS. Not to mention the walls must be made of paper bc you can hear everything from a pin drop to a family of 20 storming around the hallways at 8am. And rooms are tiny. This hotel sucks, case and point.

We came back Staten Island from N Carolina for r days to visit friends and family. My husband has MS and when he gets the slightest fever he becomes paralyzed and can’t move. So here we were, over 500 miles from home and he can’t even get up to use the bathroom. The worst part was that his parents, who are in their late 80’s, had been so looking forward to seeing their son.
The staff was wonderful. They found a wheelchair for him at the Holiday Inn next door. I was afraid we would have to stay an extra night, and the NYC MARATHON was scheduled. Nicole made sure we would have a room. Dianna, who is in charge of the kitchen, held me and comforted me because I was so upset. She let us use the dining room so his family could come and see him. We ordered in. Joseph got the wheelchair and brought it to our room. Maria, the manager, was also very supportive.
Is it luxurious? No, but it’s clean. My only beef is that there was nowhere in the bathroom for toiletries. In fact, there was nowhere to put anything down. There wasn’t even a toilet lid to close so you could put your toiletry bag on. This might have been because we were in a handicapped accessible room, but even mobility challenged people need somewhere to put toiletries.
But every single employee we dealt with couldn’t have been nicer or more helpful. 10 stars for customer service!

I just stayed here for a couple days, staff is not super friendly. The hotel is rather new and clean however they did not clean my room in between days when I raised the issue (9pm) after coming back from an all day adventure in Manhattan, the young lady at the front desk told me there was a mix up with my reservation but did nothing to clean my room or givee a new one with clean towels and linens. Also I did find some ants when I was leaving (Argentine ants) I did let the staff know but once again nothing was done about it.

This hotel is alright, the room was incredibly small… no fridge and I had to go downstairs to use microwave. Customer service was great but I would’ve liked the shuttle to be available at all times. It’s really great that the shuttle to Staten Island ferry was free but the one of the shuttle drivers was an a-​hole! I guess it’s NYC attitude for ya. I love that there’s free breakfast but it’s only until 10am. It’d be great if it was extended til 12noon. Overall it’s alright. If it wasn’t for the front desk customer service I woulda rated this hotel a 1.

I would of gave this hotel 5 stars but the rooms are really small. Other than the small
Rooms… This hotel is very clean. The staff is so nice. The lady in the breakfast bar was so nice and showed a lot of care to my soN who is 3. Holly who checked us in was so sweet and nice and made sure we were happy. The hotel didn’t come with a mini fridge but you can ask for one and it’s free of charge. The housekeeping girl was so nice and made sure we had everything and showed my son a lot of love also. Stephen in the breakfast bar was very pleasant. Made my son pancakes and gave him a lollipop and a balloon.

Clean comfortable room. Excellent service from Stephen, the breakfast host. Truly professional, courteous and friendly.

The Stuff was very nice, the room was clean and smells good… The guy from the Breakfast was also nice and active. we will come back next time, in the same place. Thank you!

5 stars ONLY for Stephen who works in pantry and serves breakfast. He is ’ old’ but so energetic you actually feel fresh and ready for the day. Very well mannered and greets everyone! And Ofcourse cinnamon rolls are amazing. You would wish your day always started like that.
He should be given the employee of the month award :)

This hotel is kind of new. The rooms are a decent size and the bathrooms are nice. The only thing weird was that the room we stayed in, the outlet plugs did not work. None of our phones or computers charged at all throughout our whole stay there which sucked since we used our phones throughout the day as a GPS b/​c we didnt know where anything was. So that kind of ruined our stay. Also there werent really anywhere to eat nearby. We didnt have a car and these new hotels are really far from any civilization. so we were stuck eating at this pizza place across the street that really wasnt that great. and at Wendys, and I am really not a fan of fast food so i wasnt too happy. Although at least Wendy’s had salads and sweet potatos.

Nice clean rooms, very resonalbe prices.

Wow, I’m surprised also by the other reviews. My stay may as well have been at a totally different hotel. Overall, I was very pleased. Too many cons to give it a five, though.
Pros: Squeaky clean, fairly spacious rooms, staff super-​friendly, great complimentary breakfast… and did I mention squeaky clean? (So important to me…)
Cons: FAR away from NYC, shuttle does NOT run consistently, staff, while very friendly, were not always knowledgeable about hotel policies and procedures or area information (I often got more than one incorrect answer to the same inquiry); and only one decent place to eat within walking distance (but man, was it worth the half-​mile walk!)
Now that I’ve been there and I know how things run, I might consider staying there again, if I’m trying to save the money. For less than $ 120 a night, it’s a great deal, especially with a family in tow.
If you stay here, eat at the West Shore Inn. Fantastic!

I don’t know where they stayed but I didn’t have any problems with my stay there. Room was clean, bed was comfortable my only complaint was they didn’t have a refridgerator so my beer could stay cold.

The only reason this hotel got ONE star is because it simply would not let me send the review in without clicking something for a rating.
We stayed at this hotel because we were going to a wedding near by. We arrived on Saturday, right on time for check in. Once getting to our room we discovered the air conditioning was not working. Called down stairs to have it looked out while we were out for the rest of the evening– giving them from 4pm to 11pm to do something about it. Once returning, NOTHING had been done, and the room was uncomfortably warm. Was told nothing was available except smoking rooms– which smelled awful. I’m a non smoker, but can handle being around smokers, this room smelled like a cigar and the air unit was just circulating the smell. Voted to not be in that room, being told that in the am we could switch rooms.
Next morning, upon waking up in a hot room– practically a sauna– called downstairs to ask if our new room was ready. Despite what we had been told the night before, there were no rooms available. Getting ready in this room for a wedding was not an option, walking from the bed to the bathroom ment you broke out in a sweat. Upon calling back a 3^rd time and threatening to move to the hotel next door that could accommodate us, they miraculously had a handicapped room available we could stay in.
Not only did we have to deal with this entire situation the morning of the wedding, their services is horrible. Rooms are not made– they remake the bed and thats it– don’t refill toilet paper, empty trash or give you new towels. Apparently the front desk and housekeeping can’t communicate (no radios), so since we were left with no towels, we had to walk down to the front desk to get towels (this was after already taking the elevator 3 times up and down to get our keys programmed correctly since they wouldn’t open out door– front desk programmed them for the wrong room).
Walls are ridiculously thin, you can hear EVERYTHING along with the noise from the hallway carrying into your room.
Their idea of compensating us for the inconvenience for the first night was to reduce the room rate by $ 10, making it the same price as the other 2 nights we stayed. This was no acceptable. After having to get the regional manager on the phone we were able to get a discounted rate that was not acceptable.
Employees overall don’t have any sense of pride in their jobs, when asking someone in housekeeping about the hotel and its ratings they replied with «yea this place sucks».
Job well don’t Holiday Inn.

First of all, that picture is NOT of this particular hotel. The Holiday Inn Express Staten Island sits between an unfinished hotel and a Comfort Inn, located right next to a landfill. A combination of poor service and mediocre amenities doomed this place.
We called at noon (check in was at 3) to make sure we could check in early, as we were attending a wedding that began at 5pm. They indicated there would be no issues.
Upon arrival, no rooms were close to being ready despite the hotel being empty, and despite the staff knowing that we were on our way. We waited around for an hour and then ran some errands before we got to our room at 2:30, a whole 30 minutes before normal check in.
Unacceptable.
To add insult to injury, we waited 10 minutes for the elevator and when it finally opened, a staff member was inside and closed the door on us, stating he’d send the elevator back.
We grabbed our luggage and headed towards the stairs as the desk clerk gave us a half-​assed apology. We walked down the hallway with blinking lights that made me wish I had brought some glowsticks. The hallways were also littered with trash and dirty linens.
The room was fine… small though. Our towels had holes. The walls were paper thin. Our bathroom was stocked with an empty roll of TP.
We ended up having a great time at the wedding, but long story short: this hotel sucks.