Ethan Allen

I am a new bride with a new home that could not wait to order furniture from Ethan Allen. Well what a mistake I made. The customer service is terrible. I spent $ 9000 on furniture for my living room and that only included one sofa two chairs ottomans and a side table.
The saleswoman promised when my furniture was in she would come to my home and set it up. She lied, never came back and when I called her she just kept trying to get me to come in and order blinds. She never called me back.
The recliner chair was delivered with a huge scratch and I had to wait months for a new one. All the while I wanted to show my home off and had this eye sore there. The company finally replaced it.
Then I had a issue with my sofa. The legs fell apart, the nail heads are crooked and the cushions and fabric are horrendous.
The company is blaming me for the legs breaking saying it is because I must have moved the couch incorrectly. That is not true, it was moved correctly by being lifted by two people and when it was lifted the legs cracked open and fell off in pieces. There was clearly some defect and the company won’t replace the sofa. Now I am stuck with my sofa on the floor — no legs — during my first married thanksgiving — looking like crap.
In addition to the legs falling off and cracking vertically into pieces, the nail heads are crooked, the fabric on the sofa that the designer recommended is a lint collector and the cushion filling is horrendous.
I am beyond upset, I have to stick to my part of the deal by paying for 100% of this furniture but they did not provide me with a 100% quality product. I also can’t tell you how many times I have had to stay home for deliveries, inspections and rede liveries and how much time I have wasted making calls to the company.
I much rather prefer pottery barn, I got my bedroom furniture there and a dresser was scratched and they shipped me a new one immediately without an inspection and removed the damaged one when they delivered the new dresser. Pottery barn believes in their customers and doesn’t try to place blame and they stand behind their product unlike. Ethan Allen.

I have not yet received my sofa, and will update when I do so this review is purely based on the store and sales people. Shopping for a sofa on a budget somehow led me to Ethan Allen, we went in more as a joke, look at all we can’t afford! but somehow found a sofa that was reasonably priced for what you get. I trust their furniture, my mom and grandmother always only bought ethan allen and that furniture is still around and looking good. While I can’t afford to spend 600 on a small side table, I feel that the quality of the furniture is excellent, and it is more price effective to spend an additional 3 or 400 on the sofa in the moment, and not have to worry about it breaking all the time, and having to replace one from Ikea every 2 years. The store itself is very nice, it looks different than I remember it looking as a kid, looks much more modern, updated, high end. The sales woman may have brushed us off at first, 2 young people, but she was very nice, accommodating, and the process was easy. It was supposed to take at least 6 weeks for the couch, probably 8. But it has only been 1 month and it is ready. That may be different for you if you order a rare, more custom, more specialized piece. We got a basic microfiber with basic finishes due to price, however, their design room is extensive, they have many many colors and fabrics to choose from, as well as all kinds of trim to choose from. Recommend.