Custom Shoe Repair

This is the only shoe repair place in town, so I’m glad that so far, I’ve had a good experience with them.
My Birkenstock sandals were in dire need of a new sole, so I took them in. The man who runs this place says that they are replaceable — but will cost $ 40. I thought that this was a pretty steep, but I didn’t want to spend another $ 100+ getting another Birkenstock pair, and have to wear the leather in, so I agreed and left the shoes with him. He said that they would be done in a few days, by Friday (took them in Tuesday).
I went to pick up the sandals, and he repaired them well. He used official Birkenstock soles, and also fixed up the dry and cracking cork by adding wax to them. They looked good as new! $ 40 was still steep but I’m happy with the work he did on the sandals. I would try him out again if any other shoes go bust.

I got my dress shoes polished multiple time while I was in school. There was a very fast turn around. I also had more holes added to my belt, which was done in the store and the owner did it complementary with my shoe polish. I also brought a pair of shoes that the heel started coming apart on, the shop owner told me it would not be worth repairing the heel on and that I should just replace the shoe.

I brought these boots in 3 weeks ago and I asked for them to stitch an area, and every week I would check if they were finished and every time I went, the man said they were ordering the needles, they were ordering nylon, blah blah, there was just an excuse every time. I just thought, oh wow they are putting in so much effort to fix my boots. WRONG. I came in on the third week hoping they will look brand spanking new and boy was I wrong. They didn’t stich anything and instead, glued this one area together… It was a horrible glue job too. How can you give this back to a customer… waste of my time.

After my favorite (pricey) black boots broke a heel, I was worried that I’d have to get rid of them since the soles appeared to be made of plastic. I took them to Custom
Shoe Repair, and he resoled them for a reasonable $ 15. The visit was very quick and easy; I was in the shop for less than 5 minutes. (FYI: you pay at drop-​off.) I had my boots back two days later, and he had not only fixed them, but shined them beautifully – they look better than they have in a really long time! Highly recommended.

I brought a purse of mine for repair and left beyond happy! The stitches that held my straps on came loose and I was afraid a simple restitch wouldn’t suffice for future wear-​and-​tear. The very nice gentleman suggested putting metal rivets to secure the straps for good. I brought it in at the end of day on Thursday and picked it up first thing Monday morning, all for $ 20. I will definitely be back and send everyone I know this way.

Updating after walking out with another pair of revitalized heels that I couldn’t bear to give up. I’m so happy I found this place!

Good job, on time. Would have liked more details on what I was getting before the wait, but I was pleased.

Brought in a pair of leather soled dress shoes after hours. The owner took them regardless and charged me the normal rate for the normal week’s wait: $ 34. I came in a few days later with a late breaking emergency and he rushed them a day earlier at no charge. The shoes look great and feel great too. They carry my favorite polish, Lincoln Wax, as well as edge dressing. I wholeheartedly endorse.

Took 2 pairs of dress shoes to get shined. One had the glue coming apart, so it needed a little more work. Custom Shoe Repair is an old school looking cobbler. You walk in the rickety door, and it’s like your transformed back 20 years in the past. The prices are a little high in comparison to cobblers in actual towns ($ 8 per shoe to shine), but seeing that there are basically no other places in town that will do the same, it’s all a matter of supply and demand.
The guy that runs the place is pretty nice. Soft spoken, but he’ll get the job done. I dropped off my shoes on a Saturday and picked them up on Wednesday. Decent time frame, and when I came to pick them up, they looked just like new.
Great service, very convenient location. Just wished the price was just a buck or two cheaper.

As previous posters have said, the repair job and friendly attention to customers are great but the service is very slow. I have yet to have a pair of shoes completed in the time frame estimated. If you need your shoes by a certain date, get them repaired way in advance because it will take a while. Also, call ahead to check on the status-​it will usually save you a trip!

I have dropped two pairs of shoes here for repair. My shoes are always nicely repaired. However, it is VERY frustrating that the each time the shoes have not been completed when promised. In one instance, after stopping in three times for the shoes, I was told I’d receive a phone call when they were completed. I never received a phone call.
I stopped by on a Monday to pick up shoes that were promised for the prior Saturday. Of course, they’re not done.
They do good work, but be prepared for a wait.

I’m not technically qualified to review this place since I didn’t actually have them repair any of my shoes, but that’s just it: I brought my shoes in, and Angelo there recommended AGAINST me having them repaired, as doing so would have cost almost as much as buying a new pair.
With honesty and helpfulness like that, you can bet if I ever think I need a shoe repaired again, I’ll be back.

This place makes me happy! I have brought many pairs here for rehab. Mostly heel fixes. Friendly service.
My latest: worn out soles on one of my fave via spiga pumps, not a problem here… fixed with new rubber soles.