The Cheshire

Super blessed by our time staying at the Cheshire! The staff are amazing — Byron welcomed us and was always there to meet our needs. Patrick went above the call of duty to stay awake and call us when it started snowing so we could go out and experience it. Mitu was attentive and made sure we were happy, Teddy, the manager of Basso’s was accommodating and so nice we felt like we had been life long friends, Pam, Faey, Andrea, and Lawanda in housekeeping kept us clean and made us feel secure and blessed! We loved our stay so much, we can’t wait to come again!!! It’s actually hard to leave! Also, the wine store just up the street ‘Parkers Table’ is amazing with fresh baked bread and a great inventory of wines made our stay at the Cheshire perfect. If you want to be pampered and feel totally blessed, you need to stay here! Thank you all!

First time here. I was looking for something different to celebrate my lovely wife’s birthday. This place is great. Service has been wonderful and the amenities are very nice. We stayed in the Agatha Christie room. It’s quite nice and has a very nice two person jacuzzi tub. Highly recommended.

I really loved this hotel and the service I received. I arrived roughly at 3:00pm and was greeted by the valet. He explained my parking options and I turned my car over to him. I stepped inside and yes it’s dark. It’s the atmosphere of an English themed hotel. I was greeted by the clerk who apologized because the room I booked unfortunately wasn’t available so I was upgraded for free to a lovely 2^nd floor room. My room was very spacious and filled with light. I ordered room service and everything was delicious. My only regret is that I couldn’t stay longer. I did come downstairs the next morning to find it mobbed with cameramen and equipment and had to step over cords and stuff but no biggie. If I get the chance to stay here again, I definitely will.

Poorly run. Our family had a group rate for a block of rooms for a funeral. It took 4 phone calls (they cannot take reservations before 8:00 am; next — you’ll have to call back for «on site» reservations since this reservation group is not not on site”, etc) to find out they were «sold out» of that rate. «We are very busy on weekends». Hardly professional. I could’t stomach paying the full rate for the poor operations observed thus far so I went elsewhere and advised the rest of the group to do the same.

This is such a fun hotel and so dog friendly. If you are lucky, LaWonda will be working the front desk. She’s a doll!

So fun. Every room is named after a different author (with the exception of James Bond???) Stayed in 101 — Bram Stoker. The hotel is located in a good area and has a European old world style. Good free breakfast, delicious coffee, nice big fireplace in the common room. The fox and hound pub is a great spot with a delicious selection of ales and cocktails.

My husband and I stayed here on New Year’s Eve. Good points were that everyone who works there seems very service oriented. Valet guys were awesome! Front desk was responsive but… We paid extra for the romance package and it was kind of a bust. The strawberries and champagne were delivered while we were out and were melted and warm when we returned.
I did have a few things that I brought to the attention of the front desk the next morning. I’m posting them here hoping they will fix them and not just note them. We stayed in the Keats room which is a corner king suite. The bed was sagging in the middle which caused us both to roll to the center. The blower for the heater was so loud it drowned out the tv so we had to turn down the heat so it wouldn’t turn on as much. Lastly while taking a shower the next morning we stepped on Bobby pins. That means the shower hadn’t been cleaned since the last patron. It made me wonder if the bedding was fresh. I reported all of this the next morning but I’m not sure I was taken seriously. I expected more for $ 300 per night.

I pass by this place all the time so I felt New Years would be a nice time to try it. Sadly, I was underwhelmed. The cheese platter was good. I ordered the shellfish and butternut squash soup. Although it looked good, it lacked in flavor which is how the rest of my night went. For my entrée I ordered the skuna bay salmon. I was disappointed that it was literally just salmon no sides nor was I offered an option to order a side. We never got bread. My husband had the filet which just by looking at it I knew it wasn’t good. Both of our food had no flavor. The food also came out pretty fast, I would have rather it was cooked to order. Then for dessert I ordered the pumpkin ice cream which was just ok. My husband’s crème brûlée was better. The vibe looked nice but that was about it.

I got a room for the weekend off groupon for my boyfriends birthday. It was an absolutely amazing stay! The people at the desk were so helpful with all my questions, especially Dave?(maybe David). Definitely will be coming back to this beautiful and unique hotel next time we’re in St. Louis!

My wife and I stayed at The Cheshire over Thanksgiving for five days and had one of the best experiences ever. The staff was friendly, helpful and happy to serve, room was quaint and updated, location was the best and the free breakfast was a pleasant surprise. Sitting by the fireplace in the evening and having drinks at Fox and Hounds Tavern with family made this the best Thanksgiving ever.

Three simple words: WORST… CUSTOMER… SERVICE!!!
This «hotel» offers sub-​par rooms for being an «alleged» 4-​star hotel. The rooms are dark, creepy and not updated at all. There is nothing that can make you want to stay there. No warmth, no comfort, but especially no premium-​feel, which you would usually expect in the 4-​star category.
The kicker is though, that after we booked this hotel through Priceline and arrived fairly late, we walked into the room and looked at each other saying: there is no way we’re staying here! Walked back to the front desk and explained our concerns to Dave, the gentleman who worked there that night. He was very apologetic and understanding and after we asked what can be done, now that we don’t want to stay there, he referred to Priceline as the the party that needs to be addressed and that we should call basically the same night and not the next day in order to have the best chances of getting this issue resolved. We felt like Dave really wanted to help us here… at least initially, but not later on.
Later that night we called Priceline and they had to call the hotel in order to work out a solution, meaning the hotel refunding the charge for the night that we effectively never stayed there. Priceline called us back after talking to Dave and his answer to Priceline was: Sorry, our hotel policy is that there are no refunds through Priceline. So Priceline’s hands were tied. Thanks Dave, thanks management for ripping customers off without them even using your service.
I cannot stress enough how much I do NOT recommend staying at this hotel, they just want your money and are not willing to make you as a customer happy.

Awesome stay. The staff was very helpful and pleasant and the hotel is more interesting than the standard Holiday Inn.

What a wonderful hotel! 15 minutes to anywhere in St. Louis too — so convenient. The interior of the hotel is wonderful — fancy with just the right amount of «kitsch». The staff are amazing — from the front desk to the valets to the bartenders. Especially Lawanda at the front desk. :)
Our room was very nice with a comfortable bed and a newly remodeled bathroom.
We stayed 3 nights and enjoyed the Fox and Tavern pub, the on-​site Starbucks, and the very cool basement bar Basso.
We highly recommend this hotel to anyone traveling to St. Louis.

We were in town for my son’s wedding at Forest Park. We enjoyed our stay immensely.
Bree and Brittney helped with the scheduling of rooms. I had to make a few changes, they were done quickly and efficiently.
We came in very late Thursday night or more like Friday morning, Dave was working the front desk and he was very accommodating. We actually ran into him several times over the weekend because of the late hours for our events and he was always a welcoming face no matter what hour of the morning!
We had a very attentive valet, Jural, that helped us several times over the weekend because we had a large truck that would not fit into the garage. Jural diligently kept a spot for us close to the hotel. Since we had to do so many transfers between truck, hotel and venues, we were very grateful for his help.
The rooms were very creative with the different English Author theme for each room. Beds were comfortable and rooms were large.
We loved the pool. In the evening, we could sit around the fire pit and discuss all the events of the weekend.
One of the members of our party actually honeymooned at the Cheshire 40 years ago and the staff upgraded them to a suite! They were thrilled!
All these things made our special weekend even more unforgettable! Thank you Cheshire!

My husband and I have lived in Saint Louis now for a couple years, and unfortunately, our apartment building doesn’t have a pool. My husband loves going to the pool. So, for his birthday this year, I thought it would be nice to spend the night in a hotel that also offered a pool!
I looked at various hotel reviews on a few different websites, and eventually chose
The Cheshire. Here’s how I came to my choice: Obviously, the first thing on my list was a pool. I also wanted a 4 Star or better Hotel, to be near restaurant choices, spend under $ 200 for the night, and possibly bring my dog instead of getting a friend to watch her.
We arrived mid-​afternoon on Sunday and checked-​in. We immediately made our way to the pool for a dip and a bite. The pool was much smaller than it appeared in photos, with only 6 lounge chairs, a couple couches, and 3 cabanas. The pool was sadly not heated. I looked for that in reviews, but no one mentioned it. The large party celebrating something with a bunch of children and the temperature of the pool made our trip fairly brief. The lunch menu from Fox and Hound is small, and the burgers were good, but nothing special.
We went back to our room to shower, and realized quickly we would be showering separately because the shower was not big enough for two. The carpet was damp… maybe they had just done a steam cleaning? It was odd, so we wore flip flops. Someone had apparently previously set our radio alarm clock, so at 5:30am, we were quite abruptly awoken, which didn’t make us happy. While the bed was comfortable, the temperature control in the room must be only partial control, because we were still uncomfortably cold at a setting of 80^F.
The chocolates, bottled water, and coffee were nice touches, but no mini-​fridge was a surprise. Your room key gets you 20% off at the 3 onsite restaurants which is great! We had a pretty good dinner at The Restaurant, our server was great, but I don’t really see us returning. Every staff member at the hotel and all restaurants we visited were WONDERFUL! From the front desk, to the housekeepers, to the bartender at Basso.
Overall, I’d say the hotel needs a good make-​over. I like the Ye Olé English theme… but the building should be much cleaner and a bit more updated. I would not give it an overall 4 star rating, because I don’t personally feel it’s on par with other 4 Star hotels in the area, such as the Four Seasons or The Chase Park Plaza.

Chose to stay at The Cheshire based of my previous visit. Sad to say this experience was less than pleasant. Here’s the rundown:
1) the hotel can only be accessed from the first subfloor of the garage. That wouldn’t be a problem except that valet uses all the spots to park cars for the restaurants. So you have to park on the 2^nd subfloor and drag your luggage up the walkway.
2) Breakfast quality has decreased. You are no longer allowed access to drinks (juice, milk, etc) throughout the day.
3) Loud commotion outside the door.
Overall… not what i was hoping for.

On a scale of 1 to 10, I would give the Cheshire an 11. My husband and I were celebrating our anniversary + medical residency graduation. The Chase Park Plaza was booked so we landed on the Cheshire. WE LUCKED OUT! The Cheshire was truly amazing. The front desk staff is incredible. They knew we were celebrating a special occasion and since they have some extra availability, they upgraded us to the Romeo and Juliet Suite. Our room was beautifully appointed with a coffee maker inside, free waters, a large soaking tub, and a lush king sized bed.
We enjoyed all of the nice touches like free Kaldi’s (delicious local roaster) coffee, Danish and fruit breakfast and board games in the lobby. The weather was rainy so we didn’t get to enjoy cocktails by the pool. The restaurant was also a lot of fun!
I used to work at Wash U and casually advised parents all of the time on where to stay when in town. I used to say, The Chase and the Ritz are lovely and if they are full, the Cheshire is also a good option. What I should have said is, «the Cheshire is wonderful! And if it’s full, look at the Ritz or Chase». You can’t beat the Clayton location, great service, beautiful rooms and nice dining options!!!

Just got to St. Louis from a lengthy flight from Seattle via Salt Lake City for some business. Because of the Cardinals game, it was A little bit difficult to find a room. However, had the help of Unilocal,and found the Cheshire. It is amazing! I do travel a lot inside and outside the U.S. The hotel has a nice British theme. The receptionist Dave is nothing short of outstanding. He hooked me up with a room in less than 2 min!!! I really love this place. You have to come here and check out a part of historic England. Check out my photos, and believe me, reality is even better than the photos. This hotel is worth it!!!

Thus hotel us a little weird. Seems like a location for a murder mystery. Clean though with nice staff and a good included breakfast spread. Dog friendly too! And a wash u discount.

In summary, I love St. Louis, and not only because one of my favorite people in the entire world lives there. And as much as I love St. Louis, I would return even JUST to have the opportunity to stay in this hotel again. Yes, that’s how much I loved it.
PROS:
*The staff: Beyond amazing, patient and helpful at all times. My teenage daughter was very ill during our visit. Every evening the front desk staff would heat her cornbag in their microwave with a smile. Every day, upon returning from our adventures, we were warmly greeted like returning friends or family.
*The atmosphere: Welcoming and relaxing. We felt transported to 1920s England, with all the charm and attention to detail that you would expect.
*Breakfast: Get there early for the puff pastries, fresh fruit and a variety of teas and coffees. We’d go down as soon as we were dressed (by 8:00) and were frequently the only ones there, the food freshly laid out. We’d pick a corner table with a custom wooden puzzle featuring a photo of the hotel, enjoy our delightful pastries and coffee. I love the unique packaging of the teas. Just could not get enough of them (see photo).
*Treasure hunt: We did the children’s hunt, a great way to explore the hotel and have some fun. Be sure to set aside a little time for it!
*Bed: Sooooo comfy! And it’s easy to open the window (no screens!) and enjoy the fresh night air. We were there in March and love it cool, so slept with the window open every night. I’ve seen others state their room was dirty. I found our room to be perfectly clean and comfortable.
CONS:
*The smell: When we entered the hotel on our first day, there was a smell (bug spray? Cleaning spray??) which did put me off. It was a bit musty… hard to describe. I don’t know if that’s a typical issue. After a day or two it either faded or became accustomed to it. I only mention it as the owners should be aware and it’s probably something that a bit of incense could remedy.
*The bathroom door: I never understand why some establishments insert a translucent piece of glass into the bathroom door, causing the entire room to be lit up in the middle of the night when someone uses the bathroom. Fortunately, I was able to maneuver in the bathroom without the light in order to not wake my daughter, but would love to have the glass covered with cloth or removed altogether.

We stayed for one night having made our reservation on the road online with no problems. Got an «online only» rate that was at least $ 20 below the published rate at the Cheshire website.
The Cheshire is decorated like an English country manor and feels about as old. The rooms are nice, well appointed, and toiletries especially high end. The place, especially the lobby, hasn’t been well scrubbed in years. Crud and dust bunnies under every piece of furniture and the floors look like they’ve never been swept to the wallboards. The complimentary breakfast was great. Fresh fruit, cereals hot and cold, quiches and Danishes, juices, muffins, yogurt etc. Nice selection of fancy teas. WiFi and iPhone Dock in the room. The Cheshire is funky and fun and we’d recommend it if you aren’t put off by the ancient English motes.

The Cheshire is my favourite St. Louis landmark. When my husband and I were dating, it was the first hotel stay we had together. It was June, and I wanted to show Chris a great time, so I booked a room. We went to the zoo and then checked in. We decided to make use of the pool as it was such a beautiful, hot day. We had such a nice time out there. We were able to order drinks (or food if we so chose) poolside and hang out in the water. We had such a nice stay, but as others have mentioned, we also had issue with the posters on the bed. Both of us managed to bang our legs at least once a piece.
While we were staying there the first time, we decided to check-​out the Upstairs Ballroom as a possible venue for our wedding reception. We fell in love immediately.
The night of our first stay, we went to Fox and Hounds for a drink and then down to Basso to meet some of the Unilocaler’s for a little Happy Hour to meet Chris. Several of us stayed after Happy Hour and enjoyed dinner there as well.
Everything was perfect.
We have booked our reception to be held at the Upstairs, and we spent our wedding night at the hotel in the Treasure Island novelty suite. We were treated so well. The entire property bend over backwards to make us feel so special on our Big Day. The fireplace had been switched on before we arrived into the suite and everything was so cozy and comfortable. The bed was big and comfortable. The tub was luxurious. The sitting area was beautiful. It was all we’d envisioned and more.
As we had to run off to catch a train to Chicago on our first visit, we grabbed a couple things and ran, but on the day after we wed, we sat down and enjoyed the breakfast. Everything was great. Much nicer than many hotels I’ve stayed at.
Next summer, we’ll be staying in the Romeo and Juliet novelty suite, which has an entrance that leads directly to the pool. We’ll be loving that! Can’t wait to go back.
Even if you live locally, take your partner and stay here for a night or two. You won’t regret it.