The Bark House

We are in town visiting with our dog. We went out of our way to stop into the The Bark House after reading several glowing reviews and one bad one. Walked in to a clean smell and three little dogs behind the counter. So far, so good.
The person who came out from the back seemed friendly enough. We explained that we were in town and were interested in daycare and were denied a tour because they don’t give tours during holidays «because it’s a mad house back there.» Okay, fine. I get that.
The worker then asked us if we were moving to the area and we said no and asked whether or not they took out-​of-​towners. He said yes. He gave us paperwork to fill out, and I asked if they had any photos to show us of the facility since we couldn’t go back. «It’s all online,» he said.
Why the hell would I fill out paperwork for my dog to go to this place if we can’t see what it looks like and if the person behind the counter is not trying to sell us on this place? I’m standing right in front of you and you tell me to go online. Want an example of how to alienate people and lose customers? Well here it is. Can’t recommend this place based on my experience.

I take my dog to The Bark House 2 – 3 times a week. I feel so good leaving my dog with Thomas and his staff. They are all so friendly and are always happy to see my pup. My little Roxy is so happy when we pull into the driveway and can’t wait to get inside to play. They have playtime, naptime, snack time and get so much love from everyone there. I highly recommend taking your dog to The Bark House for daycare or boarding. Friendliest and most accommodating people ever. They even bring my dog out to the car when my mom picks her up because mom has a hard time getting in and out of the car. FIVE STAR

I stumbled on my place by pure accident you can say. I originally was looking into other place, but wasn’t able to due to ridiculous «requirements» and non convenient drop off hours. But, I’m glad It didn’t work out because I would’ve never found this place (thanks to Unilocal of course).
I’ve brought the child in a few times already. In the beginning I was told she was a wallflower (not a surprise), but after the 2^nd day and so on, she was very eager to get in and play. I wasn’t able to check out the facility until the 3^rd time I took her there, the place is very big, well maintained, not super smelly, and very well organized. Prices are very reasonable and it’s family run and owned (I believe). No kennels, suite style (rooms with glass doors), and for the most part indoors (they have this small outdoor enclosed portion). Small dogs and bigs are separated for the most part and drop off and pick up are within operating hours (though they are very accommodating).
Considering I am a very OCD, attached, and a momzilla when it comes to my child, this place gives me the piece of mind that I want and need. Highly recommend and will most definitely be returning and using when I’m in the area.

What a wonderful place! I have lived in Reno for 22 years and have tried many kennels for my various dogs– they have always been isolated. NI am so happy to finally find a place where they integrated my «not dog friendly «dog Frank into the pack for socialization — Wiggo and the crew at the Bark House know dogs and I will be bringing my dogs back for sure! Thank you Bark House for keeping my dog safe, happy and giving him the playtime with other dogs I thought he could never have.

I took Bentley to boarding while I was in California visiting family. When he was younger he was bit by two dogs and ever since than he has been known to be somewhat dog aggressive. I walk into the The Bark House to pick him up. The lady at the front desk tells me I have to go into the back because they have a surprise for me. I walk back into the kennels and see Bentley with «the pack» of dogs playing with them! I couldn’t believe what I was seeing, and Bentley looked so happy! I will now be taking him to doggie daycare so he can play with the other dogs. Thank you so much to all the wonderful employees. Bentley and I LOVE The Bark House.

We traveled over thanksgiving and last minute needed a place to board our dog Oakley. We searched dog boarding in sparks and found the Google Virtual 360 tour of the Bark House. We were able to see the place before calling and booking. When we did call them they were extremely friendly and made the reservations super easy. When we dropped Oakley off and picked her up the staff were very friendly and helpful. I will be using the Bark House again!

Had the dogs boarded over Thanksgiving. They were very happy and well cared for when I picked them up.
I was told our lab got to play with the bigger dogs and there is an area where our doxie played with the small dogs. They were able to share a small room to sleep in at night.
We will be back over Christmas!

I was looking for a place to kennel my maltipoo in Reno. I am so glad I found this place. The staff was really nice. My dog seemed to happy and healthy when I picked her up. I will definitely use this place next year when I come back. We left her for about 5 days. They use really good dog food, so if you forget to bring yours they will use their food. I take the negative comments with a grain of salt. You do as you choose.

We wouldn’t trust our puppy to just anyone! He loves coming to daycare and can’t be more excited to be dropped off and is exhausted by the end of the day after running and playing all day! He is treated like family and it shows! LOVE THE BARK HOUSE!

Thomas!
Sadly it took you 3 months to respond to Unilocal.Thank you for the apology but it is too little too late. I will take it that your Mother who runs the phone never gave you my messages, so that I could attempt to speak to you in person. Working with your family will be the demise of your company, they do not have your best interest at stake.
Sheila

Everyone at The Bark House is great and our dog can’t wait to go there when we leave for work in the morning.
The staff seems to know all of the dogs very well and always have good stories about playtime when we pick her up at the end of the day. They were very welcoming and brought us to the play area for a tour when we were looking for a dog daycare and answered all of our questions.
They keep us up to date on our dog’s shot records, send emails as new shots need to be scheduled and are always quick to respond when we have questions.
I wouldn’t take my dog anywhere else and they make it really easy to keep coming back with great prices and making us and our dog feel like part of their family.

Our dogs are problem children. One was dog-​agressive and one was shy towards people and gets a nervous stomach and gets the runs. We tried boarding them last year and it didn’t go great. We were really nervous to try it again.
We talked to them on the phone initially and told them about our problems. They were very nice and understanding and we booked our 7 night stay shortly after.
Unlike the other place, they gave us a tour right away, talked to us again about the agression and nervous stomach and said that they would try to introduce the mean one to all they other dogs slowly to get her adjusted and that she would be able to play, because they suspected it was protective behavior. They also offered to give the nervous one pumpkin to help with the stomach.
Both dogs came home healthy, happy, and had been playing with the other dogs all week!
We will definately be coming back for all our boarding/​daycare whenever we are in town.

Kona just stayed at The Bark House for 8 days. She had a blast!