Desoto Collision Center

One star reviews are not something I am accustomed to writing. I give every business and establishment the benefit of the doubt before I pass judgment. Unfortunately, DeSoto Collision Center has failed to meet even the most minimal of expectations. As such, they have earned my lowest marks.
My car was delivered to DeSoto Collision on May 23^rd, with damage to the front right fender, wheel well, and the suspension. They initially provided an estimate of 7 – 10 days, which was perfect as I was going to be out of town for two weeks. They did advise me that if there was a delay or any additional damage found that they would call and provide a revised delivery date. On June 6^th, I arrived home and had not heard from the center, so I called for an update. They informed me there was some suspension damage and it would take an additional 3 – 5 days, but that it would be finished the following Thursday or Friday. I was fully prepared for this eventuality, so I secured a rental car for the week. On June 12^th, I called to check on progress, and was told that they had to order a part and it wouldn’t be in til Monday, but that my car would be ready by the following Wednesday. While not entirely pleased to wait an additional five days, it wasn’t a huge issue. I extended my rental car through midweek, with hopes of taking delivery on June 18^th. When I had not heard from the shop by 3 PM, I phoned to check progress. They informed me of yet another delay, but that my car was in the paint booth and would be ready for delivery by Monday, or Tuesday at the latest. Based on this information, I extended my rental for an additional week. Fast forward to June 24^th. Again, having heard nothing from the shop, I assumed the worst and extended my rental through June 28^th. I then called the shop to check progress. I was told that there was another issue, and that my car wasn’t finished. I politely expressed my displeasure and was told that they may be able to have my car completed by the end of business. They assured me that I would have an update by 3 PM. True to their word, they did update me at 3 PM, with a revised delivery date of Wednesday, June 25^th. On Friday morning, I called to check for a status update, furious that I hadn’t heard anything. After exchanging a couple of calls, they told me my car was ready, slightly more than a month after repairs began, and two days past the most recent promise date. There is a caveat to that: there is still a small piece of the trim work that has to be installed early this week.
The quality of the work is good, and I have no issues with the repairs. My issue rests with the customer service provided. Almost all communication was one sided, initiated by me. Delivery dates were missed time and again, promised follow-​up calls to me were never made, and the time estimates were obviously off. If the repair takes a month, it takes a month. I understand delays occur as well. However, the consistently missed deadlines and poor communication are appalling to me. If I have future need for auto-​body work, it will not be at DeSoto Collision Center.