Ron’s Glass & Screen Inc

I had a small bathroom screen that needed to rescreened. I left it with Karen and was told it would be ready in a couple of days. When it was ready, she called and I picked it up. Great job and the price was very reasonable. They are very friendly, professional, and the quality of work is awesome. I try to spend my money in town with family businesses and I have now found another. Drop in and give them a try. Thank you.

It is obvious the word is going around about the poor practices of this business. ALERT!!! it is not a coincidence and the miscommunications and lack of commitment this firms practices. Other customers see it now. There are other companies out there. This people need to love what they do, represent their brand and put their customers first. Unless this is a game for them.
ALERT!!!
SHOP SOMEWHERE ELSE FOR YOUR OWN SAKE! Don’t waste your money here.
They appear to love mass orders and ignore the customers like you and I.

«I’m not my brother’s keeper»… That’s what we were told when we finally asked to talk to the owner of the store and the worker supposedly didn’t know where he was. Can you imagine? This after there was clearly no interest on the worker’s part to help us out. We wanted to discuss the poor fit (¼″ off each side) of the custom glass top we ordered, in addition to the poor condition (as in a thick coat of dust and some chipped paint on the hand-​painted table that my mother-​in-​law created for us) in which we found our table when we picked it up. Among the low lights?: 1) The order was set up with only my first name and no last name, which made it difficult to track and research, 2) being told to call the glass manufacturer who actually cut the glass (yeah, the company Ron’s subcontracted) to complain… Really? … Since when should a client ever talk to a subcontractor??? 3) As with another review here, being told to measure the table ourselves. They kept telling us that they never get complaints. That’s not what I’ve seen here.

I am truly outraged with this company and want the community to know what TERRIBLE customer service and work they have done. I almost never Unilocal, but I want to make their bad business practice known!!!
Two MONTHS ago we brought our window screen into the business and asked for a replacement. (We had always had good service here in the past) Several weeks later, still no call, so we contact them and they say to come pick it up.
When I show up, I say «Is this my screen? It looks too small». Karen tells me it has our name on it and confirms that no other screen out there has the same name, so I take it home slightly confused. Lo, and behold… It is NOT our screen! Well, unfortunately, THEY CAN NO LONGER FIND THE SCREEN WE BROUGHT THEM, so they suggest WE MEASURE OUR WINDOW FOR A REPLACEMENT. We tell them that «we brought the broken screen to ensure correct measurements and since THEY LOST IT, they should come out to measure for the screen we have patiently waited for.»
Okay, so someone comes out, measures and we go pick up the replacement screen again… IT IS TOO BIG BY ½’. How can professionals mismeasure a window? When we report the screen is not the correct size THE OWNER GETS ON THE PHONE AND SUGGESTS WE MEASURE OUR OWN WINDOW. Now, if their own employees cannot get it right, why should a lay person do better???
THEY STILL HAVE NEVER COME BACK TO MEASURE AND OUR SCREEN IS LOST AT THEIR STORE. Now we have to PAY some other company to come out and measure our window for a replacement, because THEY DON’T HAVE INTEGRITY TO FINISH A JOB CORRECTLY.
I am utterly disgusted with their incompetence, but angrier that the owner doesn’t care that they lost our screen and should be responsible enough to measure and replace with the correct size. I WILL NEVER RECOMMEND THIS STORE and will gladly report to anyone how unprofessional they have become.

I can’t say enough about the great service Ron and Karen gave me on my shower doors. I flip houses and my normal shower enclosure guy couldn’t fit me in, and they were able to accommodate me ASAP after knowing I was on a fast deadline. Karen was so super sweet on the phone and so helpful. She had the installer out same day to measure and get me my quote due to time. FAST and professional. I now have a new glass co. for all my upcoming flip jobs. Thanks!