Dunkin’ Donuts

Its all about moving customers through and out the door with a quality product and this store has major challenges as I can see from a personnel perspective. Constant change of new people that need to be trained and a fire drill in trying to fill orders. Under staffed and poorly managed. They have lost my business numerous times because they were to crowded.

Worst Dunkin Donuts in the country!
I am not one of these people who hide behind the Internet. I made my concerns to the manager who rather than helped me raised her voice to me. (Lady with the curly hair and tattoos). I was overcharged on Thursday. When brought to her attention it was more of an embarrassment to me than even worth the $. After about 4 minutes, yes actually a full four minutes, I left. I love Dunkin and we were visiting from out of town. I have been going here for seriously 20 years. So I decided to go back Friday. On Friday, I ordered my wife a raspberry tea. We were given a white chocolate raspberry… We just left. I’ll drive the extra 3 miles for another location. I hope the owner is aware of the complacency of current staff.

I don’t really like Dunkin in general and try to stay away… however when I heard that they had this new «Donut Sandwich» coming out, my unhealthy side wanted to give it a try. We stopped in to get it and the girl behind the counter looked at me like I was completely lost and acted like she didn’t know what sandwich I was talking about, my friend explained what it was and she said something that was not audible and then said «we have no eggs» …Um, why not? Aren’t most of your sandwiches made with eggs?! She said they «got cleaned out» and continued to stare at us. They also had maybe 3 donuts left on the shelf for the «free donut with a beverage purchase»…such a joke, also being treated like you’re ignorant doesn’t help. I will never visit another Dunkin again… every single time I’ve been there (even different locations) they have treated me like crap or messed up my order. No thanks!

Crap service, they don’t know what they’re doing (i.e. spending too much time screwing up orders then fixing them), and nothing but long lines, wrong orders, and frustrated customers.
I’ve been here a few times and witnessed the freekin’ chaos that happens in this store every time! Must be a language barrier or cultural clash but it just seems like this franchisee and his workers just aren’t connecting with his customers on either a friendly or communicative level. At least that’s what I see even way before I get to the head of the line.
NO DRIVE-​THRU — trust me, that’s a GOOD thing because of the way they «handle» (read: muck up) orders — you’d end up polluting the environment with a whole gas tank burnt at idle during the long wait!
Dunkin’ Donuts is a fun fast food/​donut chain, but this franchise is the worst run I’ve ever seen.
So save the environment and eat donuts somewhere else. These days I go outta my way to patronize the Bainbridge store about 7 miles away instead of this one.

Can’t say too much here — it’s a Dunkin’ Doughnuts. Staff is friendly, coffee is good (they have a pumpkin spice latte like Starbucks), and it’s cheap. There’s no Starbucks in Solon (coming soon) so other than Caribu, it’s the only place to grab a quick cup to go.
The biggest con here is the traffic. It’s located in an odd spot on SOM Center Rd, you basically can only get out if you turn right (which is going away from everything). Be prepared to circle around.
Can’t say too much here — it’s a Dunkin’ Doughnuts. Staff is friendly, coffee is good (they have a pumpkin spice latte like Starbucks), and it’s cheap. There’s no Starbucks in Solon (coming soon) so other than Caribu, it’s the only place to grab a quick cup to go.
The biggest con here is the traffic. It’s located in an odd spot on SOM Center Rd, you basically can only get out if you turn right (which is going away from everything). Be prepared to circle around.