Snohomish Heating & A/C

I REALLY wanted to use these folks due to the experience I had with the owner on a repair a couple years ago. Things were a completely different experience this time around. first appointment for the quote. A woman named Rachel showed up an hour late for a 3 hour window, and only after I called 15 minutes after the window. I answered the door to her talking on her phone. She didn’t seem very well prepared for a quote either. Within 5 minutes she’s in the garage telling me that the new furnace would be roughly 4 – 7 THOUSAND dollars. Now this isn’t a conversion of any sort. Its literally a swap from old to new so I was a little shocked. She then needed to schedule a follow up for the next Monday, Labor day to give me the real quote? I asked if they are really working on that day, she said yup we are. I wasn’t surprised when they called to cancel and reschedule. In between the visit and the call, I had emailed (they don’t answer the phone) my concerns that I didn’t think things were going well and told them I was looking for the owner who took such great care of us. They assured me that things would be handled perfectly going forward… Well, then they no showed on that rescheduled appointment. Thinking I was wrong on the time, I was patient, stayed home all day, 8am comes goes, 12, 2, 4pm all in the past. Now I’m pretty mad. Called, no answer. emailed, no answer. Called a few times over that week, never a call back or an email response! I’m not a picky jerk of a customer. Just a guy who when spending money that has a comma in it, wants some level of service. The guy who sells me a soda at 7 – 11, I could care less! If it was two years ago rating these guys off of my experience, 5 stars all the way. Now? I don’t know what has happened. Maybe the owner is retired, sold the company, I don’t know. Its a polar opposite experience. Zero customer service, Zero follow up, Zero follow through, missed appointments. I used Brennan for my furnace. They were competitive in the price (great Costco deal). Everyone came out when they said they would. Smooth as Id expect. As far as the «4 – 7 grand» Rachel spat out, everyone I got a quote from kinda laughed and then tried to figure out how that might happen? I’m laughing now even because I’m remembering she wanted to cut two extra cold air returns into the house! Man, business must be booming if you can afford this sort of representation of your company!

My HVAC system was installed in early 2013 by another company that was later purchased by Snohomish Heating & A/​C. This month the fan went out. The system was still under warranty and Snohomish Heating & A/​C came out, diagnosed the problem, ordered the part, and had me up and working again in a reasonable amount of time.
The service technicians were friendly and professional, as were the staff I spoke with on the phone.

Just had the refridgerator serviced by Snohomish Heating and A/​C. Same day service. The repair took about 2hrs from the time I called to the time the (friendly) Owner, Jeff, finished. Meanwhile, Maytag couldn’t have anyone out until Thursday. Don’t know about cost comparison, but the bill was about what I expected. The value of finding a solid repair company – priceless.
Jeff did a great job, and I will be calling again when I need someone for heating or A/​C repairs!

I called Jeff at Snohomish Heating and A/​C when our furnace stopped working. I found his ad on the internet. This was a total leap of faith, since I’d never needed a heating company before, and needed someone out the same day. Jeff came out just a few hours after I spoke to him on the phone. He never tried to sell me anything. He quickly diagnosed the problem, gave me an estimate and fixed the problem in under 30 minutes. The final bill came in at half of what I was expecting and $ 50 less than he’d initially quoted me. Jeff seemed like a very honest guy and was a pleasure to do business with. When he left I immediately taped his card to the front of the furnace — I will be using him for any future problems.