Fairfield Inn & Suites by Mariott

My husband and I are Marriott Rewards members, and we don’t stay at hotels often, so we just have regular member status. This hotel made us feel like platinum members. We stayed for our anniversary and upon check in they asked what brought us to the hotel and we told them. Within the hour there was a knock on our door with a complimentary bottle of champagne and 2 glasses! The room is a great size, we selected the whirlpool room and it’s great! They serviced our request of extra pillows without us having to even ask (we had requested online prior to our stay.) We might make this our new anniversary tradition! Love this hotel!

The front desk agent was super polite and courteous. I definitely recommend it.

Person at front desk was so polite and very helpful. The room was beyond our expectations and was so very nice. Lots of room and the whirlpool was great. Very reasonably priced for as nice as the room is. Will definitely stay here again.

This was the worst experience with any Marriott personnel I have ever had out of the 325 stays I’ve had in 3 years. I made a reservation that needed to be canceled. The old policy used to be cancel by 6 the day of. However they changed this without me knowing to 24 hours in advance. I received no email and was not informed of this. The General Manager told me that there was no way she would do this and tried sticking me with a $ 200 charge because she had my credit card number. She was very rude and unprofessional and made it known that I cannot go above her because she was the top person.
For the $ 200 they were going to charge me, I would advise staying somewhere nicer nearby. I went to the courtyard downtown for less money and had a great experience.

My room was musty and moldy. I had a headache when I woke up in the morning. I’m very disappointed with the hotel. Very old and overpriced.
The front desk was friendly and nice. Breakfast was ok. The pool and spa were clean and nice, but small.
Overall, I would not recommend this hotel to anyone!!!

What can I say about this location! From the check-​in to the towel animal on our bed everything was great!
Marriott rarely disappoints.
This location is right off the highway and surrounded by restaurants and shopping.
We will stay here again!

Generally I use Priceline and book 4 start hotels for this level of hotels price. But this time our Chase Marriott offered us a free night at a certain level hotel which included Fairfield and this specific hotel was very close to my brother’s house so we stayed here.
Check-​in was fine, quite routine. The kid was nice, however he was asleep when we arrived. We did arrive at 2am though, so maybe that is allowed. He also gave us keys that didn’t work on our room (620), so my husband went down to get new keys.
The rooms were quite spacious and definitely well appointed. Upon entrance, we saw two kissing swans on the bed! VERY cool! There was also a handwritten note from our maid welcoming us. Very nice touch. The bathroom was separated too. It’s nice to have the sink separate from the shower/​toilet so two of us can get ready together. The beds were really wonderfully firm too; important to me. The worst part of the stay (if you can call it that) was an overwhelming lemon scented (a cleaner I suspect) room for the duration of our stay and there was a stink bug in our room Sunday morning. Otherwise it was very nice!
We had breakfast at the hotel on Saturday morning! What a breakfast! Lots and lots of options. Very clean, nice hours, tons of sitting space and the front desk people walked around collecting dirty dishes which I found to be really nice! I wish they had better cutlery to eat with though. I had a very difficult time spreading peanut butter, I just gave up. VERY good food though. My husband and I both had two full servings and were very stuffed.
My niece and nephew swam in the hotel pool for a few hours Saturday afternoon. They loved it. The hot tub had issues I guess… it just wouldn’t work. The pool was fine though. The kids loved the kissing swans in the pool area too. Very nice touch!
The hotel sent a follow up email a few days after check-​out with a survey that I completed. My survey was very similar to the review here. I received a person email response from the Hotel’s GM, Michelle. Very nice touch for sure. We’ll definitely be back when we visit my brother again

Great hotel for the price! The rooms were very clean and the staff was very friendly. They were very attentive to all my needs. I would definitely recommend this hotel to anyone staying in the area. I will definitely return next time I am in the area. It has had a sharp remodel as well, the indoor pool and hot tub are also definite perks.

Want to be treated like family? You need to stay at this Marriott property. It’s situated right of I-​24 and Sam Ridley Road. The front desk greeted me like I was coming home. Provided us with bottle of water and snacks.
There is an indoor pool with a work out area. The hot tub was temporarily out of service.
The room was clean and had plenty of outlets to plug your portables, a refrigerator and microwave which was missing from our room. There is one down in the lobby by the snacks. Our original room had it, 320, but the toilet wouldn’t shut off. So we moved to 306.
Breakfast was okay, my wife didn’t like their scrambled eggs. I had a waffle and scrambled eggs, fresh fruit, sausage patty, banana and english muffin.
Staff is very friendly.
We’ll be back.

This was a very pleasant place to stay! Clean and comfortable, beds are great. Most of front desk staff was very confident and helpful in every way. They even fold towels in the cutest animals, awesome! Highly recommend, will definitely come back.

Very nice stay– renovated rooms– high quality personnel.
Front desk staff very professional and courteous.
Great highway exit for many many restaurant choices, a very large movie theatre, and close to Nashville and the airport.
AAA++++

Wow… what an experience. It helps that we are rewards members, but the check in experience is so quick and convenient that it defies description. And we got an upgrade! This hotel is right off the interstate, across the street from Cracker Barrel, and clean, quiet and comfortable. And there was an elephant on our bed ;-). We weren’t here for more than 10 hours, so no time to try any extras, but can highly recommend it for other travelers. And yes, you could launch a cat. Hook five of those puppies together, and it would be an E ride at Disneyland!

We stayed in a double bed room because that is all they had available and our reservation was last min. It was a pretty full Tuesday night. Upon arrival there were warm cookies and popcorn in reception. Check in was fast and the girl was very nice. She explained everything very well and was just so sweet:). Location of the hotel couldn’t be better right off the highway but you can’t hear it. If you would rather not look at the cars ask for one on the other side it views an open field and some trees. There was also a white tent set up, similar to a circus tent, but nothing was happening so it was very quiet. There is a restaurant across the parking lot and Target across the highway. Tons of other hotels in the area. Nothing terrible about this property. The pool and spa were closed for some reason so can’t rate that. Work out room had treadmill with tv and large flat on the wall plus free weights. Room had fridge and microwave. B-​fast in the morning was typcial, fresh fruit, oatmeal, make your own waffles, hard boiled eggs. Good stay overall.

For $ 114 you cannot beat a king bed with in-​room whirlpool, free breakfast, free WiFi, cookies, popcorn, and free parking! The front-​desk staff was very accommodating! My only tiny complaint is the hot tub in the pool room was quite dirty but a minor, insignificant detail in comparison.

Incredibly helpful staff. They did everything and more that we asked for. The bed was comfortable the pull away for my little bro seemed fine and they brought it instantly.
There are a couple cons. No fridge or microwave in the room. The water pressure in the bathroom was terrible. As was the flusher on the pot. These aren’t deal breakers. The service was definitely good enough that I’d go back if I were in town again.