Tiffany & Co

I love going to this location. They are ALL friendly as soon as you walk in. Security guys are also friendly. It doesn’t matter if you are there to buy, to browse or picking up something. Someone is there to help! I drive out of my way to go to this location. Always had a great experience.

I’ve only had but pleasant experiences here at this particular T&Co. location. Located near Nordstrom’s, this is a smaller version, but they still have a good variety of engagement rings, bracelets, earrings, watches, as well as dishware. I’ve come here several times for polishing some of our jewelry, and the staff has been always pleasant and friendly. They just need to check that it is a jewelry that was sold from T&Co., and that’s it! They give you a time when your pieces will be ready, and I’ve never run into an issue where there was a delay. The pieces always look good as new, and comes in its little signature velvet pouch for safekeeping. Just note that this store closes a little earlier than its mall counterparts.
+friendly staff
+polishing/​cleaning services offered
+located near Nordstrom’s

Worst Tiffany & Co. I’ve ever been to. The mall closes at 7 and they refused to let me return something because they were closing in 5 minutes. There were other customers in the store and they looked at me outside the door and pretended that I didn’t exist. WORST representation of an established company that I’ve ever experienced. Large male with facial hair refused service. Tiffany & Co. Corporate: address this issue of poor customer service. I would hate to have this poor representation of your company in Old Orchard Mall to affect your future sales.

I was a little skeptical about going to Tiffany & Co because of all the reviews of people getting sucky customer service. My boyfriend bought me a super cute ring for our anniversary and it didn’t fit. We went to want to go to the store because I really didn’t want to go through the shipping and waiting so we went to the Tiffany at Old Orchard. I had read some reviews for this store specifically and someone said that Laura Williams was an awesome sales person and they we happy about their visit and the way she took care of them. I was hoping she would be there And take care of us too. Well. What do you know she did! Our experience at Tiffany was awesome she helped us out with our exchange and everything we needed. I will go back and ONLY buy from Laura Williams she was so nice! These five stars go to her :)

My fiancé and I have been engaged for 1.5 years and are getting married this May. Unfortunately, I lost my original engagement ring and we went shopping for another. I had my heart set on a princess cut from Tiffany & Co so we went to the one in Oak Brook and had a horrific shopping experience. The salesman was awful. He never introduced himself or asked what our names were, he just showed us whichever ring we asked to see. Since the service was so terrible we decided to drive to old orchard even though we live right by the Oak Brook location and were hoping to have a different experience. The shopping experience at Old Orchard was amazing! The manager was awesome and our saleslady GiGi was great! We plan on returning to GiGi for all of our jewelry in the future. She was so friendly and helped me pick the perfect engagement and wedding band. I ended up going with the Soleste ring which was $ 3,000 cheaper than the princess cut ring that we were planning to get. GiGi even mentioned that the Soleste ring really fit me and I felt she was being truly genuine because she could have made a higher commission on the more expensive princess cut that we had planned to purchase. I highly recommend this Tiffany & Co rather than other locations in the Chicagoland area!

My husband and I walk in and no one would help us of course. Some stuck up lady said «some one will be with u» n took care of another guy and pretty much pushed us off to the side. I wanted to just walk out. Then a wonderful sales lady Laura Williams came up to us and helped us. Laura was so friendly and helpful and took time with us and showed us a few pieces we wanted to see. We bought some beautiful earrings. Unfortunately when I got home to try them on the stud was bent and just not right. Of course we went back to see what they can do. This time a couple of the stuck up sales girls that most likely make as much as a burger king employee but some how are better than everyone because they work at «Tiffany» ignored us completely while standing around. A minute or so later Laura came from the back room right up to us. I told her what happen with the earrings, she right away came up with a solution. She brought them in the back to the jewler and got them fixed right away. Laura is really the best employee they got. Maybe they should find and hire more people like her! She’s not judgmental when it comes to people that walk into those doors and gives everyone the same great treatment. We will be back and will only buy from Laura Williams.

Purchased a lovely rose-​gold bracelet here. They have beautiful designs and plenty options to choose from. Also, opening up that beautiful blue box was definitely a plus. :-)

I wish I could give less than one star. Literally the worst customer service I have ever encountered. Someone should fire the stuck up old man with glasses who guards the door. Just because I look young doesn’t mean I wouldn’t drop hundreds or thousands in your establishment. We drove out from Chicago thinking our experience would be less annoying than dealing with the tourists and parking– guess we will be spending our money on Michigan Avenue after all. Will NEVER return to this location. Get your sh*! together. Pathetic.

Let’s start of by, I have been shopping with this location for many years. I come in to fix my necklace because duh it broke mind you it was fall time of 2013 and I broke it again tried to remix it again 3 weeks ago. The service lady told me that if it was within 1 year or less it’s warranty under them still… ok? Well when I get home I get an email stating it’s going to cost $ 25 and change plus tax. Alrightttttttt I get to service again to pick it up and now she wants to tell me that that I fixed my chain back in 2011. I’m like wtf are you serious. I never came in then to fix it nor was it broken.
This place is just a scam artist if you ask me. Never again will I be returning here on their false advertisement. SMFH!!!
Tiffany & COOOOOO you just lost a buying costumer. Hope your happy.

Could have been a 5 star review.
Saturday morning, I walked into this Tiffany’s location as I always do for special occasions. However, that day, I was not given a warm welcome from the firs two associates who saw me nor was I offered assistance. Maybe it was the way I was dressed but I am employed and ready to spend my money.
Michael really saved the day for my initial experience and assisted me right away when I began to walk to the counters. He even noticed my ring from the Tiffany&Co. brand and noticed my girlfriend’s accessories as well! Michael was very, very knowledgable and didn’t force anything. I ended up making my purchase and I will return to this location for Michael’s assistance. I hope he gets to read this as he deserved all the credit in the world for being knowledgable, personable and overall efficient.
Thank you for the fun experience and I hope the rest of the associates at this location approach ALL the clients that walk through here. Don’t judge a book by its cover! Everyone’s in there is a potential buyer!
Michael’s customer service was top notch and FIVE STARS for sure.
P

It’s Tiffany’s… need I say more? They have highly dedicated customer service representatives, as one would expect at an establishment such as this. Their jewelry design and diamond collection surpasses most others. Who doesn’t love that little blue teal box and cream white bow?

This Tiffany’s location has absolutely AMAZING customer service as well as a great selection of beautiful classic jewelry. The staff was beyond helpful and accommodating. It’s my go to jewelry store. Highly recommended!

«They all need good homes, they’re trained, they come with papers and they don’t bark at night.» This is how you sell a couple shopping for engagement rings.
Bonus points for creativity.

Looking for a statement necklace (tired of my Cartier piece that I have worn for 15 years) and sales person Michael was attentive and even willing to clean two older Tiffany box chain pieces that have not seen much use. My daughter bought me a Tiffany Infinity circle necklace and the clasp is tiny. Tiffany wants you happy with what you own so willing to add a lobster clasp to make it easier to put on or take off.
If you are looking for classic styles that will stay in fashion go Tiffany. What woman doesn’t like receiving turquoise velvet pouches in blue boxes with white bows. (Now thinking my daughter needs a little something for Mother’s day and her birthday.)

Superb customer service. We needed some items cleaned and appraisal info for our insurance company. The service department helped us get everything we needed very quickly. My experience with most Tiffany locations has been very good– this one was excellent. I hope to buy something again soon!

Really nice store and excellent service from here even when I was wearing basketball short with flip flop, baseball cap, and simple tee.
I used to buy Elsa Peretti sterling silver collection from here. Obtainable and simple yet elegant jewelry for lady friends that hit the 21,25,30,35 etc
The saying «every girl love little blue box.» For me, all my current and former lady friends and GF, they never were into Tiffany. They like cheap jewelry that could be lost and not care for. Or they like antique stuff or just anti-​Tiffany. LUCKY!!!
I recently visited Westfield’s Tiffany after a year or two of MIA. A very special lady b-​day is coming up and I want Tiffany to be one of the gift for her. After about 20min or so, I walked out happy with the service and the item I got for my mom.
Service was great but no way am I going in there with a lady. :)

I have been shopping at Tiffany’s since I was a teenager. I have always been mezmerized by the stores. I have made a point to always purchase earrings and my wedding band and my wife’s rings here. Even just recently bought a pair of diamond studs and gold hoops.
This review is not against their jewelry. Nor is it against the sales people nor the general manager, who seemed genuinely hurt at the level of service I was subjected to from both this store and the New York offices.
1) My wife lost an earring. I went in before Xmas to have it replaced/​matched with a pair. was told it would take weeks due to the holidays. Fair enough.
2) Got a quote in email format. A little high, but I immediately confirmed the order and was told it would be there by the end of the week. Didn, t make it. Fair enough; service always lags right after xmas.
3) Post comes in and we go in and the earring is flawed. The post is damaged. The customer clerk takes it to the back room and comes back with the post bent and completely unsusable.
4) I am not pleased as it seems to me that the management and QC would have examined the diamond and post to make sure it was the right one and that it was functional. Seems sort of a Jared move to not check the items and waste your customers time.
5) I am told that a RUSH will be put on it and that the diamonds will be back the following Friday. FOR SURE.
6) I get a follow up email that has the wrong SKU. I leave 4 messages to the customer clerk who never returns my call. I finally have to call New York to make sure that they do not replace the diamonds with the wrong SKU. (this was the SKU used on the purchase I made same day when I dropped the diamonds off) The difference was small but important.
7) I leave work Friday and get a voicemail that the earring isn’t in as I arrive to Tiffany’s but that they will eb in first thing SAT. I leave home Saturday only to be called an told no.
8) On Monday I get an email from Tiffany’s that my earrings will be there first thing in the morning. and that they agree the SKU was wrong.
9) On Tuesday I get a call from the GM who tells me the email was wrong, but first thing Saturday.
10) I go in on Saturday, and the clerk who took my earrings is as rude as all get out. Her mistakes, prevarications, delays, etc made a simple pairing turn into a 1.5 month ordeal with me going to the store 4 times only to be told… ooops. This went on from Dec 22^nd to February 11^th
11) I do speak to the GM who is pleasant enough and sensitive to the amount of time they have wasted, but offers no solution to the botched worked. Already several days have passed and no follow up form the store to check on things or offer a work around.
So, yes mistakes happen. Fair enough. Human error happens. But really 4 trips, numerous calls unanswered, wrong product codes, wrong dates, and rude on top of it… just not my idea of trust building. Who knows what I got? They can’t track time or check quality… who knows.
BTW, when I needed a re– pairing of earrings the Oakbrook Store got it in 2 weeks and even got it to me downtown.
Think I’ll try Cartier.
Again, this has nothing to do with their jewelry or sales people or GM. I still love tiffanys, just have a serious trust issue and don’t think I got a quality repair to a re-​pair of an earring for someone who means everything.

This was not my first visit to Tiffany & Co, and I was already aware of the excellent customer service I’d receive upon entering this store.
I went in to purchase a graduation gift, and was immediately greeted by a man at the door. He asked if I needed help finding anything. I knew where I was going, so I said no. As I got to my desired location in the store, a lovely woman named Laura W. asked if she could help me. I did need help, as I wanted to find a particularly special gift. She asked my price range, and proceeded to assist me in finding that special item. I never felt rushed, or like I was keeping her from anything. She actually found the perfect item, and I purchased it.
I definitely like shopping at Tiffany & Co for the quality, but the service really makes it easier to spend money here.

Since Unilocal in its infinite wisdom removed one of my reviews making my super special 1000 review now number 999 I decided that this is a significant and special place and deserves to be my new 1000.
It is the site of my first «Tiffany’s Silver» piece and also a place to which I return to regularly when in town. My original purchase here was the «return to Tiffany’s» heart necklace. It still is by far one of my favorite pieces of jewelry.
Every single time we walk in, we get the service expected of Tiffany’s (take note Merrick Park store, you treat people as if they shouldn’t be there). most recently while purchasing a little something for my second daughter. Really every girl should have a little something from this place.
She chose a «Return to Tiffany’s» chain with a cute tag, not the traditional heart, you know the non traditional for the rocker child. Since we were traveling we didn’t have it engraved but will do so here at home.
I have plenty of silver from different places, but Tiffany’s by far and hands down is the heaviest, prettiest and most beautiful

I have had three very challenging experiences in the past at this store. However, the manager, Diane has more than made up for it after the last time and encouraged me to try again and then let her know what my experience was like. Last Friday I had the chance.
My salesperson, Melanie, was a dream come true and made sure my needs were met. Debra, in customer service, took my order to have a bracelet resized with professionalism. Each employee in the store made me feel valued — -even though I was buying sterling silver and not a high end product.
I am eternally grateful to Diane and her staff. You’ve got a customer for life.