Helzberg Diamonds

Huh, What, you have to be kidding me, this place was a total waste of my time. I called on the phone and told Mo that I had a my own diamond; that I would buy a setting for it.
Also, that I needed the diamond mounted the sane day. He seemed polite on the phone. I told him I would be at the store in 20 minutes. The store was empty and when I walked in the door, I said where is MO? Mo first comment to me was, «you did not get here in 20 minute. (how is that for a greeting?) yeah I got there in 25mins.
I let it go. I showed him the diamond which was in a pendant with a few small but gorgeous baggest about ½ carat total. The diamond a blazing white marquis D in color 1.25 carats and VVS1.
Mo replied, I do not have a setting for your baggets but only the diamond. Of course I was disappointed as I wanted to get it mounted right away. This was not Mo’s fault. However, one would think having a setting in a large store store would not be a problem
I was thankful to him for his timeand was about to walk out… He then presented a solution of making two separate rings. I considered that. I asked him to show me a setting for only the marquis.
He shows me a settting with 4 extremely puny tiny tiny maybe a point each. The center mount open where the marquis would be set.
He asked $ 1400 for a 2gram 14k yellow gold mount with maybe $ 30 worth of puny diamonds. I laughed quite loudly. Heck, I have seen better products coming out of a gumball machine. Remember too, that his idea was to make the other ring out of the baggests and wear the two rings as a set. HAHAHA, this would look ridciculous. I mean horrible. All he cared about is making a sale and shoving anything at me to make a sale. Poor salesmanship in the highest degree.
He went on to tell me to come back on the 16^th that he would have more settings. Did he pay any attention, that I wanted it mounted the same day. Anyway, I was disgusted with the entire situation. This is a pure case of not listening to their customer and then come up with a awful concept to sell me something that I di not want.
In conclusion, The absolute cheapest setting I have ever seen $ 1400 that should be about $ 250-​$ 300. Only wanted to sell me something that I did not want. A smart ass rude comment as I walked out the door. Very poor quality and incredibly high prices…
The good news is that when I walked out the door, I discovered RAPID REPAIR, a store that specialize“s in Jewelry, Watches and even eye glass repairs, right next to Hellsbergs store. I met Sam and explained my situation to him about mounting the stone and baggat diamonds.
Sam is a great great guy, one of the kindest man I have ever met. Sam took a careful look at my diamonds. Then he sketched out a few designs that he could create to make a ring using the marquis and the baggets… I loved his design concepts and chose one of them. In other words, He was going to create and then make a custom setting for me! WOW, I thought how good is this. I asked what he would charge. With a perfect weight in White Gold and hs own customs design would be $ 300 Absolutely an amazing price for a custom design… Sam is the best in the business. Though he could not gone it done today, he would have it ready tomorrow. I hope that you visit SAM for all your repair needs, Also, why not ask him anything else that you would want? Perhaps he will be able to create and make a custom product for you!

The worst, disrespectful, customer service experience I have had in a very long time. Avoid the Westfield Old Orchard store at all costs. I walked in with my wife on 7÷11÷14 and they did not greet me. I walked in at the same time as my wife and they asked her three separate times if I was with her. Even after I said hello directly to the staff. I was shopping around and they never asked if I needed anything. They started cleaning up. I was so insulted. I would give them no stars if I could. They should lose their jobs or at least participate in more training.

I was not happy with this place, they think your a thief here! I walked in to look for a pair of earrings which a. they didn’t know because they didn’t ask. b. i had a gift card mailed to me with a 50 $ credit which my mother gave me to use because my father got it in the mail and didn’t want it. I asked the sales lady/​manager to look it up and make sure it still had $ 50 on it. As she did this she tells me its a credit card! which I know it is not because my dad didn’t have one and in the mail it said $ 50 gift card. In the end she was rude and looked at me like I was a thief of identity. Asked my address & i verified, asked the name & i verified. This was my dads card & i was aloud to use it. Basically she took it upon herself to which to me is INVADING my PRIVACY & FAMILY and called my father to tell him someone tried to use his credit card in the store. Which a. its not a credit card & b. hes my father. I will never support this store again, and please I have a beauty ring on my finga and I don’t need your store and worthless trust in your customers.

My husband and I went in to purchase my engagement ring here and we had a nice experience. He bought a beautiful ring for me. Every time I went in to have my ring cleaned, I was treated very well by the person who sold my husband the ring. However, my stone fell out of the ring after six months of wearing it. It fell out with the setting and all. I was not doing any hard labor or anything of the sort. I called and went in and this time, when I needed something, the same woman who sold us the ring treated us like she didn’t even know us. Although the diamond will be replaced, it going to take about three months total because helzberg informed us they needed the certificate of authenticity about a month after taking in the ring. Only after I called to check if the ring was ready did another salesperson inform me that it would take another six to eight weeks to find a diamond that matches the one that fell off of my band.
Again, when we were shopping and purchased my ring, everyone was professional and lovely and once I went in with a problem, I felt like they could care less. For having purchased an expensive ring, I would hope that they would apologize for having done a lousy job mounting the diamond and have been a lot more professional handling this. I will not buy any other jewelry here.

Phenomenal service and very patient staff! I love this place because unlike T&Co, this place is affordable yet classy.
Staff are so helpful and patient. I needed to buy gifts for three VERY DIFFERENT people and the woman who helped me was so funny and honest about all the pieces– even though I prob spent over an hour there deciding what to get for each person.
The price points are very reasonable– starts at ⁴⁰⁄₅₀ and goes to a couple thousand. Nothing like the jewelry at other Fine Jewelry stores where a ring the same price of a car!
LOVE LOVE LOVE this place! Plus they always have the cutest bears– where 5.00 of the 15.00 bear goes to Make A Wish Foundation :)

This place is great, they have a really nice selection of things. We went to numerous jewelry stores in the area, looking for a specific necklace and this is the only place that had nice, classy looking jewelry.
The jewelry was also priced very reasonably.
The sales associate that helped us was named Claudia and she is THE BEST sales person. So sweet and helpful, we actually ended up liking Claudia equally as much as the necklace she helped us pick!

DON“T DO BUSINESS HERE… THEY SWITCHED OUR STONE!!! Months ago my fiancé & I went to Helzberg (because we THOUGHT they were a reputable store) to purchase an engagement ring. We found a stone & setting. We put the ring on layaway for 2 months while my fiancé paid it off. When he went to pick up the ring, it wasn’t the stone we had originally picked out & paid for. He told the sales lady at that time that it wasn’t the stone. She insisted it was! Oh, did I mention that the stone they gave us had a HUGE crack in it? My fiancé didn’t know how to proceed so he took the ring home & gave it to me. I noticed immediately that it wasn’t the same stone (not knowing that he thought the same thing). I felt horrible for my fiancé since he spent SO much $ on the ring. So I decided to live with it and just move on. That became impossible when as the months went on the crack got bigger and bigger! We finally went back to the store. We told them for the 3^rd time that this was not the stone and that it had a crack in it. The sales lady proceeded to tell us that the stone was just «dirty». So we told her to clean it. She did & told us that there was no crack. My fiancé asked her to look under the microscope, which she did & told us again that there wasn’t a crack. So my fiancé asked to look at it under the microscope himself. What did he see and HAVE TO POINT OUT to the manager and sales lady? You guessed it, a big crack! «Oh, well this has never happened before» they said. Yeah right! Do you want to know what their solution was? They wanted us to use the stone and make it into a pendant, then BUY ANOTHER RING!!! WTF! Are you kidding me? Then she proceeds to pull out $ 6000 stones! We told them this was unacceptable. We insisted that they replace the stone. After them having my ring for 6 weeks (with DOZENS of phone calls to managers and even the CEO), they tell us that they couldn’t find another stone! I told them «you’re a frickin diamond store and you cant find another princess cut stone»? Instead of them solving the problem that they cause they wanted to buy us out to keep us quiet about the «stone switching» and basically just wanted us to go away. So we went last week and picked up a check from them. We ended up going to KAY Jewelers. Got almost a carat MORE and paid less! Same clarity etc. THESE PEOPLE ARE CROOKS!!! NOT PROFESSIONAL AND NOT INTERESTED IN HONESTY OR CUSTOMER SATISFACTION! BEWARE…

The jewelry here is really beautiful. My husband and I both bought our rings here. The quality of the diamonds are the best. The bridal set looks like two leaves with a round solitair in the center. There is absolutely no yellow tint of the diamonds and the settings are really nice. The white gold looks exactly like platinum and has shown absolutely no wear in the last year.

I cannot tell a lie: my husband and I bought our wedding rings here. Why I’m slightly ashamed of this, I don’t know. We had a good experience.
So while I’m fairly decent at wedding planning, I had a hard time finding a wedding ring I was happy with. Like, been to 10+ stores and online looking and still hadn’t found anything. Because I took so long to search for one, I had run out of time and having one custom made wasn’t going to happen.
My dude and I were out shopping at the mall and when I saw Helzberg I said that we might as well go in and see what they have… what did I have to lose?
I walked around and felt defeated. I really wanted something very simple… but a plain white gold band felt almost TOO simple.
Ah-​ha… I spotted it. I dunno what in the Hell they call this style of ring (a wrap maybe?). My oval diamond fit snugly against the band and I was happy. It was the first ring I didn’t shake off my hand with disgust.
Since we hadn’t bought a ring for him yet either (why is this the only thing I procrastinated on? Maybe we’ll upgrade and custom design for our 10^th anniversary…), he picked one up the same day. Of course, he found one he liked right away. Must be nice being a dude.
The salesperson was very helpful and patient… which was something I very much needed. I also like that whenever I am shopping at Old Orchard, I can stop in and have my rings cleaned.
Yeah, they aren’t fancy. No, I didn’t have them custom designed on Jewelers Row. But I like my rings and we had great service.