William H Kwan, DPM

If i could give ‘zero’ rating, i would. I saw Dr Kwan 3 years ago when i broke a bone in my foot. He took x-​rays, which strangely his office couldn’t locate, plus they had me re-​do my entire file even though i told them everything was exactly the same.
I run my own business and had to make sure to have others cover me while i went to my appointment. Made it to my appointment 10 minutes early, because you know doctors don’t like you to keep them waiting. While i sat in the room for 45 minutes, close to an hour, i could hear the good doctor laughing and having a great time with a female salesperson in his office. FORTY FIVE MINUTES. And not even with another patient. I came out of the room and asked his staff if my appointment was at 11:30am and when would i see the doctor. Their lovely answer to me, rather than remind the doctor that he had patients waiting, was would «I» like to reschedule. RESCHEDULE? i had rescheduled my entire day to see this doctor at the time that he said he could see me.
I guess getting discounts for bunion pads is more important than taking care of your patients who are waiting for you to see them.
Looking for a new podiatrist. This one does not rock.

This is going to be an unusual review … but Unilocal,after all, is intended to provide personal, first-​hand feedback from ones personal experience with a particular merchant or professional. Here’s my story… I attempted, for an entire day, to contact this office by telephone to schedule a visit. After receiving no answer and no voice mail nor answering service exchange, I finally asked somebody to go, on my behalf, on foot to see it they were closed and/​or why I couldn’t get through. I finally received a call from a member of Dr. Kwan’s staff via their cell phone informing me that their phones had been down for quite some time. I didn’t ask that they quantify how many days this had been going on — but I expressed a need to make an appointment ASAP. I was told that their entire office was «down» and they were sorry but I could not set up a visit nor could I simply drive over. I was polite, but disappointed. They took my number and promised to call me back when their telephones were repaired. I am at a loss to understand how, in this day and age, a medical doctor’s offices should even have these issues. I know when my phone died, AT&T had it fixed within an hour or two — and I am not a doctor nor a big shot. And, while my phone was dead, my callers were going to voice mail and left me messages. (well two people called, anyway.. I am not that popular) But this office has no contingency or back up plan for their patients and has evidently been «down» for days. I found a different provider.