Old Reliable Pest Control

Old Reliable Pest Control is the most Unreliable, Unprofessional, Incompetent pest service you could possible call. I canceled after 2 months because I was tired of them rescheduling service way to often, plus they did not solve our problem.
Make sure you do not sign one of there Unclear Bogus Contracts!!! You will want to cancel and then you will receive a Rude Call saying you have a ridiculous balance owed. Next you will receive a Bill from a collection agency for these Bogus Charges. Beware !!!

Hello community. Beware of this company. I hired them to come out and abate for cockroaches that my tenants had. When they arrived they illegally parked their truck in another condo owners parking space. I asked them to move their truck. The two individuals were dressed like some dirty homeless people. Both individuals were using profanity and acting very unprofessional. I stayed at the condo with the tenants while the men did their work checking with the tenants to make sure the men did not steal anything. One of the men spoke about being in jail or his family member being in jail. After they were supposedly finished with the job. My tenants advised me that they did not actually do every room as they were suppose to. I ran outside and stopped them before they and advised them of what my tenant had said. One of the men returned and began to complete the job. Within one week I received a phone call from the tenants advising me that the pest control company had Not taken care of the job. Instead of calling them back I used another company who advised me that Old Reliable Pest Control had did the job totally wrong. They applied the wrong kind of chemicals for the job. The new company used a jell chemical which took care of the problem completely and my tenants were very happy. WARNING never use OLD RELIABLE if you want the job done correctly!

We have used Old Reliable for over 10 yrs now. We have found their services effective and even transferred them to our new residence. The staff is very knowledgable and friendly with various issues we have had — from the folks who answer the calls to the technician who came our to the home. Extra thanks to Sammy for all her help!

Technician just let my house after he performed a pest control maintenance startup which is going to control my everywhwere ants and blackwidows. I am still laughing — What a great guy. Plus the price is right, I have been getting quotes for upwards of 250 for a bi monthly startupand this $ 75.00 company is in fact only $ 75.00 to start. He gave me a headsup so I could meet him here, just like the staff at the office said he would. In writing this review I noticed some customers that had a completly opposite experience than mine, give them a call they are worth it. I did and now I am very satisfied customer.
Rick C

In the past Old Reliable pest control was reliable, when I was able to deal with Dennis the technician directly. However, after dealing with Sandy this time around, we could not have been more disappointed. About a month or so ago, I called and scheduled them to come to our home in Oak Park to deal with our ant problem. Dennis showed up as expected and handled the problem well, with a great big smile. He is a very cool guy. Last week the ants reappeared and I called Dennis, whom suggested I deal Sandy at the office to schedule the follow up visit as he is not allowed to schedule appointments. After the first phone call, she never called back. I then called again and she acknowledged she received my call, but my message got lost in the shuffle. The following day I received a call from Dennis saying he could stop by the next day and to call him to confirm (although he had no idea what time he could stop by). I subsequently left 3 messages for Dennis, but did not receive a return phone call. I then call Sandy in the main office and left her a message. I once again did not hear back (this seems to be a pattern of her not calling back) so I tried again. This time I was able to get her on the phone, and I expressed that I had left several messages for Dennis, but I did not hear back. It was very unlike him to not call be quickly. Dennis was always responsive. She expressed that Dennis was not supposed to call me in the first place and that the drivers/​employees have been notified not to use their phones during the work day (funny that she doesn’t realize that I know that Dennis is her husband and his helper is her grandson, but she refers to them as employees). I said I understand her policy, but I still had not been able to get someone to my home to rectify the any problem. Sandy then starting to curse me out over the phone about «lecturing her» and that she was going to hang up on me if I continued. Instead, I choose to discontinue the conversation myself. Being a returning customer, I was shocked to receive this kind of treatment and would not recommend this service to others in our area. With so many other pest control players in our areas, I would think customer service would be a top priority with this company. Besides their «superstar employee» Dennis, I will have to take our business elsewhere.

I love how Portia says that it’s the «safety of their technicians» that they are worried about. If your technician was so frightened by the language my husband used on the phone when you were just as rude then why did the technician call us the next morning to see if we still wanted him to come out and spray. When you are vague with appointment times and hang up on customers you should be prepared to hear some harsh language coming your way. You really need to brush up on your customer service skills. We were inconvenienced by having missed an afternoon of work waiting for your company to keep an appointment that YOU made for us and when we questioned the timeliness we weren’t apologized to but instead given attitude. Think about how you would have handled it if you were on our side of the fence. Again I recommend Primate Pest Elimination for all your insect/​pest problems!

You have got to be kidding me. I called for an initial quote and the lady literally was yelling at me. She was so short with me and rude. When she finished yelling at me, I told her I had a few questions. She said, and I quote, «I’m about done with you but go ahead and ask.» I said «You’re about done with me?» and promptly hung up. No way am I going to deal with this kind of rudeness. I have never posted a review based on an initial phone call but this was so outrageous I had to.

Very happy with the service provided by Old Reliable. Reasonable rates, respectful and pleasant. I will use Old Reliable in the future and recommend you to do the same.

Fantastic customer service! Called on Friday at 5pm regarding an ant invasion… they were out to my house Saturday morning (the next day). Great price for a very efficient extermination. The gentleman who did the inside was very friendly and extremely knowledgable.

Love this place! I sent them photos of my ugly spiders and they sent me an e-​mail back ASAP & told me what they were. I posted pics so you can see for yourself. I’ve never seen a male blk widow spider before and w/​their help I’ll never see one again!
Note: I’d give them 5 stars, but the last time I rated them my post got put into filter.

I called to schedule an appointment — the lady told me she would set up an appointment the next day between 8 and 9am and would call 30 minutes prior. The next day…8am…no call. 9am… No call. 10am… No call. I then called back — someone else said they would look into it and call back, but no call. 11am 12 noon, 1pm still nothing. Around 1:30 this beat up old pickup truck rolls into the driveway (no 30 minute call before arrival) and after waiting for over 5 hours I kindly asked if there could be a small discount for waiting so long and the guy hands me some literature, slams the front door and walks away! Do NOT use these people they are definitely NOT reliable! Here are plenty of professional responsible exterminators out there happy to do business with you.
Oh and btw, I live in Hawaii but do own a house in Simi Valley, Ca where you DO service, or I should clarify «ATTEMPT» to service.

I had a family of raccoon residing inside of my living-​room wall; having climbed down through a pillar on the outside of my home. YUCK!
They were actually trying ti break through the wall. The guys came out (2 friendly fellas with the greatest sense of humor.) They knew I was scared to death of these mean little rascals crawling into my house through the wall; but they kept me calm and laughing as they casually worked away. Not only did they remove the carcass of the dead mother (that my son killed the night before)… they treating the area of entry with a predator scent, they looked inside of the wall from inside and going outside to make sure that the babies had left and then they treated the scent left inside of the wall. They left me a guarantee to come back immediately if I heard one peep from inside of that wall. I am TOTALLY confident that if I call those Old Reliable fellows back, it WILL NOT be a raccoon issue. That are 5 STAR Awesome!

Super friendly service. Prompt and efficient. Great staff. Great prices.
Sami was very helpful and was able to schedule an appointment for my gopher problem for the day after I called.
Dennis was our service technician. He arrived on time and was very helpful and super friendly.

They are very friendly and got the job done. I will most definitely use them in the future if needed.

They get the job done and I appreciate not having any bugs!

They were amazing! Showed up on time, explained everything they were doing and very thorough. They were also very kind and personable. I would highly recommend them to anyone looking for affordable and quality pest control.

I wish there was less than 1 star here. This company is to be avoided at all cost. I had a rat in the attic problem and they were quick enough to schedule immediate appointment as our normal exterminator was too booked to come in less than 1 week. They mentioned setting up traps to catch the rat. The guy (boss?) shows up and starts setting up traps in the backyard. When I asked if he needed to go up in the attic, he said no. The rats will have to come out to feed and he hopes they eat the bait in the traps and die outside the attic. I thought it was weird and my exterminator confirmed this. They came out, went up in the attic, and set up traps. The rat problem was solved. Then came our problems with Old Reliable. They charged $ 75 for setting 2 traps and they were to inspect the traps 3 times in the next 3 weeks for $ 50 a visit. He said on his next visit, they’d be no charge if the traps were untouched by a rat. I called and canceled their services 2 days after their 1^st visit. They waited a total of 9 days to pick up the traps and wanted to charge me $ 50. I ignored the bill and 2 months later, I get another bill for $ 75 and $ 50. I called today to clear up the bill and brought up the complaints online and the lady there was rude and unprofessional. She kept saying we’ve been in the business for 35 years and there are bounds to be complaints. She admitted that they take a lot of customers to collections and that some even return to them for services down the line. I told her I seriously doubt someone would still use them after they took them to colletions. She raised her voice and threatened to have my account sent to collections if we did not pay it in 4 days and then hung up the phone. Very professonal! Please do yourselves a favor and pass on the message to EVERYONE you know. Do not use this company unless you like crappy work, shady people, and like being taken to collections.

Old Reliable is not reliable at all. I setup an appointment for new service a week ago. I was told I would receive a phone call prior to them showing up. They took both home and cell numbers… well, they did not show up nor did they call.