Apple Store

Walked in without an appointment to the Genius Bar since my Macbook Air would not turn on due to water damage. After 15 minutes, they fit me in, and a technician was able to find and fix the problem. I called a couple of other places that charge at least $ 60 just to look at the computer. I walked away with a fixed computer and no charge.
Five days earlier, the technician from the Genius Bar spent almost an hour helping me with my iPhone and Macbook.

Malia (Sp?) from the genius bar helped me and was awesome. My commuter hasn’t been able to completely boot up so I had low expectations. She went through all the diagnostics necessary and explained every single step to me. I really appreciated the time she took to be transparent in the process, especially since I’m not tech savvy and she was working with 2 other appointments at the same time. I was there for about an hour, but never felt neglected. Better yet, she was able to fix my computer and it works great! She even wrapped everything up with care. They even had someone carry my iMac out to my car for me. I only took one star off because no one called me when my computer was done so I had to go in and ask for it. Everyone was very helpful today.

This location suffers from the «not helpful when you need it the most» cliché.
Went in here looking to peruse the case section just to check out what they had since I recently got a new iPhone. The ratio of associate to customer was like 2:1 and there were about 25 or so customers at the time. As soon as I stepped in, and throughout my walk to the case section in the back, I was pretty much bombarded by «HI WELCOME TO APPLE. CAN I HELP YOU WITH SOMETHING? NEED HELP? LOOKS LIKE YOU NEED HELP.» I’m all for good customer service, but associates should know when to back off and when people have been approached 10 seconds ago by someone already! If I politely just say I’m just browsing, it’s not a sign to call in reinforcements! Go figure this happens again the following day I come back with my mom when we were looking at screen protectors.
Fast forward to a third time a couple of days later when we finally made a decision. We went back and got the screen protector right away. Guess what happens? Everyone magically was busy and doesn’t notice us. We even did the whole «looking for an associate troubled look» scan across the room. Nada (the associate next to us, who saw us, conveniently didn’t call in reinforcements this time). We had to practically beg someone to help us buy and install the damn thing. The overall experience was bothersome, to say the least.

The customer service rep was so rude when I got to the Apple Store to have them help with a simple update problem that they told me would be an hour long wait for a service tech. As a college student and having trouble logging into my college portal, I’m a very upset Apple customer! I do not appreciate the gentleman telling me a simple problem would be an hour long wait on top of that, I won’t be able to log into my college portal for a few more days, thanks apple… For nothing, your computers are just as bad as HP

Came in to pick up the ipad I had ordered online. as I walked in I could see it was a bit crowded so I expected to have to wait a bit, but I was wrong. An associate helped me with my order and I had my device in hand within a couple minutes.

I’ve been coming to the store for about seven years and each time I entered the store I got excellent service very friendly very professional and I love each time they solve each problem that I have no matter how big or no matter how small that makes it an amazing store I love simi Valley Apple Store!

So happy Simi Apple store took care of my MacBook Pro issues! The staff is always friendly and helpful! Thank you Sarah and Mario for your speedy service!

Great store! I have no idea what everyones problem is with the bad reviews. Everyone here is very friendly and willing to help. If you need help on a product, make an appointment numskull. Its not that hard. I always make appointments and am in and out in less than 45 min. Went in today to fix my iPad and had my problem solved in a timely matter. WAY better alternative than the crazy Thousand Oaks store.

Worst Retail Outlet Anywhere… Evah!
You can look from my chain of cr*p reviews for this specific store, that I am a glutton for punishment. You might ask, «Why do you use Apple products if their store is SO TERRIBLE» — my answer would be, «not all APPLE stores are terrible» and Apple products are in general good, solid products — and let’s face it, they took my balls a long time ago when I signed up to get phones from them… now that all my stuff is on their machine, it’s pretty impossible to move elsewhere (but wait ’til you finish this review, and you’ll understand why I must)
Currently I have 8 iPhones from Apple — but I don’t buy from their stores anymore, because the Simi Store has soured me on the ‘store experience’ (Although I have had great service at other Apple stores)… but I live in Simi (I know, stop laughing), so driving to the next store is 20 minutes away, so convenience brings me back to these horrible human beings parading as Geniuses.
So, — why so glum tonight you might say…
Because tonight, this store took my phone in with a cracked screen (my fault, I’m happy to pay the $ 109), and as I waited for my appointment (does it really take a genius 20 minutes? — I mean, I WAS ON TIME!)… I began my iCloud Backup (my last one was 6 weeks ago — credit card stolen so iCloud stopped my backups? — who knew? until I cracked a screen and went to backup, and upon MY investigating, found out iCloud kicked me off).
So, Genius #1 comes out. Genius #1 takes my info. Genius #1 sees my backup needs 4 more minutes to finish, and tells me to leave and come back in an hour — «We will wait for the backup to finish before we do the repairs»
I come back an hour later. Greeter Hell, seriously, this store knows Greeter Hell better then any other Apple store — workers everywhere, but only ONE central person to check you in? THAT is management for ya… Superior Management — every person should wait 10 minutes to ‘check-​in’… Ughh…
After I check in, they ask me to wait… 15 minutes later someone comes up to tell me there is a problem with by phone and Genius will be coming up to explain to me. ANOTHER 15 minutes…
Genius #2: «The new screen will not calibrate, your phone is in recovery mode, and we will need to give you a new phone»…
Me: «OK»
Genius #2: «Do you have your phone backed up?»
Me: «Of course, I backed it up when I checked it in»
Genius #2: «Here is a replacement phone, start logging in and setting up, go to iCloud to get your backup»
Me: «Ummm… the last backup shows as 6 weeks ago»… «Did Genius #1 not finish the backup before starting repairs?»
Genius #2: «It looks that way»… «They are not supposed to do that»
Genius #2 goes to every other Genius in the store (I know, were there really any Genius’s to begin with?)
1.5 hour later — NOW I’M HERE AT CLOSING!!!
Long Story short; I had to leave WITH my current ‘Bricked’ Phone — because I would rather take my chances with a 3^rd Party company to try and recover my data that the APPLE STORE SIMI VALLEY ‘Bricked’ then throw away my data because APPLE STORE SIMI VALLEY has Geniuses that say I’m basically screwed (let’s not forget, they did the screwing).
… AND, I had to leave without a working phone whatsoever, no loaner, no nothing… I mean, it wasn’t like it was Apple Simi Valley’s fault (except it was completely Apple Simi Valley’s fault)
So, now I get to take my Phone to someone other then Apple to try and recover my date — at my expense… and if that doesn’t work, I have to go back to the Apple Store (trust me, it won’t be the ClusterF*cks at Simi Valley) to get a new phone and live with the loss of my data at Apple’s hands.
You’d think they would crawl over broken glass to correct the mistake or make it up to me, right?
You’d think they would care… You’d think they would offer to pay for the data recovery… You’d think they’d offer a loaner phone for a day or two… You’d be wrong… they literally let me leave the store to fend for myself at my expense for their mistake.
See what I mean…
Worst Retail Outlet Anywhere… Evah!

Thank you so much ART for all your help! YOU ROCK! :) I was able to get a diagnostic done here so I could purchase a Macbook Air from someone else. You were polite, knowledgeable and best of all answered all my questions, especially about the security that Apple provides for their computer. You made my day! :)

Not that this review will do ANYTHING or change anything but here goes … this store is horrible. The employees are not helpful, the manger I spoke with today was a TOTAL jerk. They’re just stand-​offish and rude. Very, very rude. And this obviously a theme in this store because they have 3 stars. Can’t remember the last time an Apple Store had only 3 stars.
My iPhone 6 doesn’t work on the web but that doesn’t matter to them. They want me to delete EVERYTHING and use it that way, then re-​install ALL MY APPS manually, 1×1. Who does that!!! HOW can ANYONE do that??? This phone has so many issues, I can even login to iCloud. :(
I’m done going to this Apple Store. I’ll go over to Thousand Oaks/​Westlake Village area and get some real service.

I came into to ask some questions at the genious bar. I was told it would be a 30 minute wait, and they took my info and said they would text me when their tech was available. I waited an hour and never got a text. After the hour, I walked back in the store and they said they had texted me (which they hadn’t). They told me to sit at the Genius Bar where I continued to wait for another 30 minutes without even being acknowledged. Great store if you are looking to make a purchase. There were five or six sales associates ready to pounce at the door!

The Apple Store in Simi is pretty terrible.
I went in to have my charging cable replaced under warranty for an iPhone I bought through Verizon less than a year ago.
Anyone who has had these phones knows that the cables that come with the phones are thin and wear out pretty fast with regular use.
Anyone who has had these phones knows that most of the aftermarket cables do not work as well if at all.
The employee and the manager of this store had the nerve to tell me the cable wore out from abuse. The cable was worn out from use. I didn’t yank on it. I didn’t take a sharp object to it. I was as careful as could be and it wore out because it is made very thin.
They refused to replace it.
I left the store very unhappy and drove to Apple Store Northridge where it was changed out no questions asked.
I don’t want to have to drive to LA every time I have an issue, but this store is terrible and to be avoided.

Incredible staff. I dropped my new phone and damaged the screen with some chips. Needless to say it was pretty minor but enough to bother me.
I came in and Ana was extremely knowledgeable and professional. I normally hate going into Apple stores because they’re always so busy and hectic and even though things were still busy she was incredibly pleasant and made the experience was less stressful.
I also wanted to mention her manager Juan who I didn’t interact with directly but also helped with my phone and, again, all I can say is simply, thank you.

This is the second time this Apple store has saved my a$$.
I can’t stand their phone service, don“t even bother — but I walked in on a VERY BUSY Saturday after having my computer continually disable my phone so it kept dying — WHILE TRAVELING, been going on for a week. I was losing my sh*t. I could not get through on phone, I was being transferred to the moon while my cell died.
Darren intercepted me on my entrance in the store with such a sweet way about him, very comforting and instantly identified the problem. Some guy with long curly hair and a check in pad said I had to wait 40 minutes. I tapped Darren Baker again on the shoulder and said, «hey did you think maybe this could be an easy cable fix? «and he tapped Scott Bizjack on the shoulder and they tested my cable, switched it out and had me out of there in under 15 minutes.
THEY SAVED MY ENTIRE TRIP.
THANK YOU DARREN AND SCOTT B. SOMEONE GIVE THESE GUYS A RAISE. They did not at all have to help me with such courtesy and consideration in the midst of a busy store. The amount of composure Darren has is really reflective of an amazing CS member. scott is clever and thoughtful. I manage CS and I wanted to steal both of them and keep them. Great guys. The Best.

Customer service is amazing here at the Apple Store! Everyone is so polite and professional! Great job training wonderful employees.

I’ve always had a fantastic experience at this specific store. The staff are very nice and knowledgeable. This is my go to store!

we went in a little early for our appointment to check out the store the staff is so friendly and helpful. There is someone at the door to greet you to show you where to go. lots room and spacious just like you would expect from apple. our appointment was right on time the I phone 6 that was having a issue connecting to the WiFi. they tested it and re formatted it but still no worky so the immediately replaced it no questions asked. the new one works great.
in and out less than 30 min
I’m an android guy this place was busier that the V***** Store, but i sure wish the V***** store was run this well.

Have had an IPhone for 7 years, This is the first time I have ever gone into an Apple store…
From the time you walk in to the time you leave the staff is so friendly and helpful. There is someone at the door to greet you to show you where to go. The staff is very knowledgeable. They were able to fix my IPhone within second and then they even replaced an old IPhone for free. I decided I wanted a screen protector. I always have trouble putting them on and they put it on for me like it was a piece of cake. I am impressed and definitely will be back.

Updating my review.
Went to this Apple Store tonight to get a replacement Lightening Cable. The staff was EXCEPTIONALLY kind and welcoming. It’s not often I’m struck by how nice employees are at retail outlets. Really enjoyable people work here.
I’ll be back!