Economy Air & Temp Inc

Horrible Horrible Horrible. Do not use this company.
First, furnace goes out in March 2011. Economy comes and replaces unit with brand new Carrier unit. Not even 2 years later, furnace goes out. Husband calls Economy and they say tech will be out between 2 and 2:30. At 3pm I have to call someone to pick my kids up from school because tech does not show up until 4pm. When he does diagnostic he says it is a bad gas valve. I complain saying that the unit is less than 2 years old and that they sold it to us– why is a gas valve going out so soon? And isn’t the part covered? He said no, you are responsible for parts unless you bought an extended warranty in which case you have to have them come out and do yearly maintenance or the warranty is voided. I kvetch some more but agree to pay $ 225 for the part (on top of $ 90 for the diagnostic to have the tech see what is wrong).
Next day husband calls the technician at 9:40 am to see what time he is going to be at our house to put the part in, because arrangements have to be made to have someone there to let tech in. Technician tells my husband that he is still sleeping, and that the shop will call my husband to schedule a time. Husband tells him we need some heads-​up to get someone there to let him in. Shop never calls. Technician calls several hours later to say he is right down the block from our house and will be there in 5 minutes. Husband scrambles to get his dad over to the house to let the guy in. TURNS OUT, it is not the gas valve as the furnace does not work when the new gas valve is installed. Technician now decides it is the circuit board and has to order the part. Alas, no heat over the weekend when temps fall below 30 degrees.
Sunday night, my husband calls and leaves a message with the shop to see what time technician awill be over and how much the circuit board will cost. I take the day off Monday again to be home for technician. I call Carrier and they tell me the parts are covered under standard 5 year warranty, and that Economy should know this. Meanwhile husband misses a call at work from Economy who left message saying parts are $ 550. I call Economy at 10am in the morning to tell them that Carrier says NO the parts are covered and they cannot charge us for parts. The service manager tells me ok yes now that she looked up my unit she sees that our parts are covered and we won’t have to pay for them. However they put the parts back on the truck and sent them back because my husband didn’t pick up when she called so she did not know for sure if we needed them. I was astonished. I told her I have taken a day off because the technician told us he would be here today to fix this thing. She couldn’t care less and said they should be able to get the parts back probably end of the week next time the parts truck comes back. I expressed my GREAT dissatisfaction with the customer service, lack of knowledge by the technician, and knowledge of their own warranty programs. She did not seem to care basically she said what’s done is done do you want the part or not? I told her I want to talk to the owner but he has not called back as yet. I am going to start from scratch with another company– I would rather lose the money I paid for diagnostic and wait another week– heck I would rather freeze to death– than pay another dollar to Economy.

I had these folks do a service call because my heat pump was not functioning. They said my compressor was out and replaced it for $ 2700. What they didn’t tell me was that that unit was only warranted for one year. The next year, my. system was not working, they came out and replaced a fan motor on the heat pump for $ 327. This year, the pump was not functioning again and they told me the compressor was dead!
However, these parts were not under warranty and I was out of luck! If I had been told that this work was only covered for one year, I might have replaced the entire system and received a ten year warranty!
I discussed this with the owner and he refused to replace unit at no cost. Then after much discussion,
He offered to put replacement part (one year warranty again) at a reduced labor cost. How can I trust that they’re would even do the installation correctly!
How do I know that they didn’t cause the system to fail?
I asked him how many times this happened, he said none. I believe when you spend $ 2700, you should expect more than 1 year of functioning.
I shopped around and found a new system with a ten year warranty. I was very disappointed with how I was treated and recommend that one doesn’t use this business!
they should have given me my options before they put in a inferior part.