Master Plumbing & Mechanical Inc

Excellent customer service from my initial call to the completion of the work. The technicians are prompt and patiently explain the problem. They offer options and provide quality repairs. This is my go to company for plumbing services.

I am a Professional Organizer and Property Manager for several clients in Chevy Chase, Bethesda and NW DC. After trying a few different plumbing companies with various degrees of success, I then found Master Plumbing. Now I use MP exclusively for my clients’ plumbing needs as well as for my own. MP’s pricing is fair and the techs are ethical. On two occasions, I was ready to pay to replace expensive hardware but, instead, the techs recommended simple, cost-​saving repairs. Master also goes the extra mile — in January 2013, we had a severe flood in our house causing water to rain down into the living room, kitchen and basement. Master came to our rescue immediately even though there was three feet of snow on the ground — I am still so grateful! The company staff — scheduler, owners, techs — are all friendly and responsive. The techs are also very careful and neat which is especially key to satisfying my own clients.

First of all I would like to say thanks to master plumbing for providing me such effective and efficient service on time, it was 11 pm at night, suddenly my kitchen sink started leaking and my whole kitchen was filled with water. I appreciated the responsiveness and punctuality. They also charged me with the right price and their service is delightful overall. They have done a great job! I will recommend to all my friends and relatives to use their service.

Second time I’ve had Master Plumbing to my home. They are one of the only area companies that is licensed on my specific type of hot water heater. They fixed that a year or so ago, and I’ve had no problems since.
Today, they came to repair a polar vortex-​burst pipe and fix a leaky toilet. Chris arrived on time was very quick at diagnosing the issues and was clear about the costs up front. I find their prices to be very reasonable. Chris was also patient with me and helpful in giving me further suggestions and answering questions.
It’s safe to say I will continue using Master here on out. I recommend this company.

Do not use this company! I had them install a backup sump pump. I didn’t realize it for many months that it was NEVER working until the recent power outages. I called them to come fix it (I was willing to pay) and the owner insisted that the same technician come out to fix the problem. The technician was not able to make the appointment and wanted to reschedule for more than 7 days later — the owner would not even send anyone else in the place of the technician. BEWARE!!!