Carpet Bazaar and Flooring

I had a REALLY bad experience with Carpet Bazaar in June, 2015. In retrospect, I would have been better off buying carpet online and picking up day laborers outside Home Depot to install it. I’m pretty sure that’s what Carpet Bazaar did, while charging me rates to subsidize their storefront overhead.
The shop is cramped but had lots of carpet on display. The owner, Bijan Rashedi, is a fine artist by night and a carpet salesman by day. He was positively charming and assured me that yes, they do a professional installation job utilizing a carpet stretching machine, not just the manual kick-​a-​lever bar method amateurs use. (I had done enough research to ask about this explicitly.) He promised me that Carpet Bazaar’s installers have worked for him «for twenty plus years» and are benefitted employees, not contractors. (Yes, I asked him directly.) Bijan also said that he would come to my house the day of the install if only to check that everything was done to my satisfaction.
Here’s what ACTUALLY happened: A contractor Carpet Bazaar hired in turn hired subs to work the job, and the person who actually did the work told me he had moved to Maryland less than a month before. Bijan clearly didn’t know any of them well, let alone act as their employer. Bijan was unreachable the entire day, actively dodging my calls and pleas for help. No one from Carpet Bazaar showed up for the final inspection, and in fact the contractor supervisor didn’t either. Only one worker spoke English.
They did *not* use a stretching machine. They did *not* install the correct carpet pad, specified on my sales slip, which I paid extra for. They threw the contents of my home office in a heap rather than wait 15 minutes, as they promised, for me to return to my house to finish clearing the area myself. They placed seams in high traffic areas, did not rehang a door, did not put any padding in one closet, did not fully move furniture back after the install, did not get up loose staples left on the carpet. (Not rehanging the door meant I couldn’t rent the room on schedule, so that cost me still more $$.)
The biggest disappointment was that when I notified Bijan of the first problem that came to my attention, he said he had an incoming call and would research the problem and call me right back. He then proceeded to dodge my calls the entire rest of the day. Finally i overhead a worker talking to him on the phone and demanded they pass the phone to me, which they gladly did, themselves upset that he was giving me the slip. Instead of address the issue of installing the incorrect pad, he bullied me and said I was holding up the installation… even though the carpet had not yet arrived at the work site! Then he was unreachable the rest of the day for the REST of the problems that came up.
You could not pay me to interact with Carpet Bazaar on any level, ever again. No integrity, no professionalism, no desire to make it right when issues arise. BIG FAIL. STAY AWAY!

We left our keys with Bijan on Friday and came home on Sunday with beautifully finished hard wood floors, a new kitchen floor, and a newly stained sunroom floor. All the work was perfectly completed, with great attention to detail and respect for our home. We forgot to empty a closet and the workers carefully removed the items and cleaned the closet floor so it could also be refinished. There was no dust or trash left anywhere. The hardwood floors look brand new!