CVS

I actually like this CVS more than my olds cvs in the marina. The pharmacists have been a lot nicer and helpful. I know the lines tend to be long but they are organized in such a way (and nice about it) that it goes fast & their good attitude and knowledge makes up for it. I have nothing negative about this cvs.

They don’t even deserve 1 star. The wait time to fill is over an hour which is why you would think calling ahead would be efficient. Nope! The whole rings and rings and when they pick up, it’s only to hang up on you! Given my prescription needs aren’t that urgent but I feel bad for people who NEED their meds on a timely manner. When asked the people there, they act like you’re crazy and their phones haven’t been ringing! Totally ridiculous amount to wait with 7 people working behind the counter! Go somewhere else!

The pharmacy crew that works the late evening-​night shift is completely inept.
Every single time I’ve tried to get my prescriptions, they either can’t get my insurance card to work or they can’t get my co-​pay coupon card to work. Ever. Yet, if I ask for the same thing from the morning and afternoon pharmacists, there’s no problem.
Do your computers magically shut off at 9 p.m. or did you just never bother to train a third of your employees? Or did you purposely hire incompetent people to work the late shifts?

Never thought I would write a review on a pharmacy, but these people are awful. I will never come back although I just moved close. Took 10 min to acknowledge me at the drop off counter and then told it would be 30 min. The pharmacist knew I was waiting in their creepy little waiting area, but did not announce that my prescription was ready. So there I am waiting patiently and my medicine is just sitting there. When I finally asked why he didn’t let me know… he shrugged his shoulders. I prompted again, and he just said «policy». These people just don’t care, so I don’t care to give them my money either.

BEWARE — THIEVES — THIEVES — THIEVES — THIEVES — THIEVES — THIEVES — BEWARE
My first mistake was sending my 80 year old husband to buy our Christmas gift cards. He paid $ 650 in cash for 4 cards at $ 100, 3 at $ 50 and 4 at $ 25 plus the activation charges. When these cards are purchased you usually receive a store receipt as well as individual activation receipts. My husband was not given any activation receipts.
When he came home with the cards and I asked him for the activation receipts he told me he didn’t get any but said I should look at the regular receipt. On the receipt at the bottom there were 11 different lines (one for each card) that said «activated» and then listed the last four numbers of each of the purchased cards. So I shrugged and figured all was okay.
Then after giving out some of the cards I get a call from one of the techs at my Vet who thanked me for the $ 25 card I had given her as a gift. She just wanted to let me know that she tried to use the card and was told it’s invalid. This led me to a call this CVS. I asked to speak to a manager and I was asked in turn if I wanted a flu shot. ARE YOU KIDDING ME.
The manager, Heather, told me this isn’t a store issue it’s a corporate issue and proceeded to give me an 800 # to call. I told her point blank that the 4 digit numbers on the receipt do NOT coordinate with the digits on the cards and I firmly believe their clerk Emelita has pulled a fast one. Heather again told me she couldn’t help me and I need to call Corporate. She didn’t give a damn about any of it or the embarrassment this has caused us.
So then I spent 45 mins on the phone with a man named Ken at Corporate who had no interest what so ever with my situation. He was beyond bored and blasé about it all. He listened to the details and told me Corporate would go over my case and make a decision. You have $ 650+ of our cash money and I have no Christmas gifts to give out and you’re going to review things and make a decision. You are all out of your minds if you think I’m going to let this happen. Your damn clerk Emelita scanned cards that she kept and gave my husband unactivated cards. That’s how simple this is.
I’m still holding my breathe waiting for a call back from Corporate which I was told would take 48 hrs. Talk about a Christmas nightmare. I hope this store and it’s crooked employees all go to Hell. I will take you to court to get my money back. I hope you enjoy whatever you buy with my money Emelita. Low life scum that you are. Trust me I will not just let this pass. Bastards and Thieves all of you.
This is in regard to my review of 12÷11÷15 above. Well, Corporate finally left a message for me today ¹²⁄₁₆ after 5 full days. I got the message after I got home from work so it was too late to call Corporate back. A dimwit named Stephanie said they went over my receipt and it seems all the cards on the receipt have been activated and if I have any problems I should contact the issuers of the cards who sell them in the CVS stores. OF COURSE THE CARDS ON THE RECEIPT HAVE BEEN ACTIVATED. These are the cards your thieving clerk kept and then gave my husband the unactivated cards. YOU ARE A MORON STEPHANIE. You haven’t addressed the real issue at all. TOMORROW I GO TO MY LOCAL POLICE STATION. This will not end without a lawsuit. I guarantee it.

It’s great that this place is open 24hrs but the under staffed or slow pharmacy makes it equally horrific to need anything from here. #diappointedAGAIN will this line ever move ever?!

…ring, ring…
…I’m calling you…
…hello?
…anybody there?
****15 minutes of mind-​numbing muzak****
beep
beep
…hi Mom…
****CVS was still on the other line for the duration of my call with my mom, which was 52 mins long. When I returned back, the lovely muzak was still playing. And I have a sneaky suspicion that nobody at CVS picked up my line when I was on the other line.****
click
1 hour later
…ring, ring…
…hello?
…helllloooo?
…helllloooooo?
…no more muzak, puuuhhleeaasssee!
****13 more agonizing minutes of the same damn hold muzak.****
Why list a phone number folks if it’s not going to be used? Your store always has plenty of staff working, so there’s NO EXCUSE.

Tom Parent is the worst NP ever. Waiting four hours to be seen. Won’t prescribe a z pack. So slow I could die. And literally may provided the care he is giving me.

This pharmacy is abysmally under-​staffed. No wonder they have a hard time keeping competent staff; even the few good ones like the sweet & competent Indian woman are set up for failure because far too much is asked of them than they could ever provide. Atrocious experience over 3 days filled with long waits, miscommunications, and bring redirected to wait in line again after making it through the first long line.

This pharmacy is very busy and is understaffed. Sarah and Henry (the pharmacists) offer superb quality service. They really handled my situation well although I was frustrated. It was not their fault since they have more customers than they can handle.

The staff was less than helpful, at this CVS. I understand if the lady babysitting self checkout counters does not have answers to my questions, but if you are the pharmacist, well isn’t that what you went to school for?

Of course people come here to write negative reviews about the pharmacy…
ALL pharmacies suck. I avoid long lines by coming here very late at night when most people are either at home or asleep. I live far away now but it’s very beneficial having a 24-​hour pharmacy as an option.
Aside from that it’s a pretty good store in general.

My wife gave birth 72 hours ago. One assumes the shopping list of post-​natal vitamins, nipples guards, and a variety of prescriptions made that obvious. The staff of the store could not have been less interested, and the pharmacy desk was the worst. Did not have the prescriptions in stock… ok, that happens. But refused to look up or call another CVS to see if anyone else had it. Merely suggested that I drive around, and pointed out that there’s another store on Laurel Canyon. Wow. I explicitly point out that I’m a brand new dad, and driving around until I get lucky isn’t great advice. «That’s all I can offer you.» Double Wow. But that’s the attitude here.
Couldn’t get help with anything else on my list either. «Me: Hi, do you have this post-​natal vitamin?» «Employee: we have a vitamin aisle. If it’s not there, I don’t know what to tell you.»

*** Pit stop review (Sherman Oaks) ***
I’m working out in the «Valley», the San Fernando Valley to be specific. It’s the one place where I dread the traffic, and the parking even more. I’m lucky that my co-​worker scouted this CVS beforehand and told me that the parking lot is big. In this highly dense area I am sooo thankful to pull through a parking space and fit in two slots! (yahoo!).
I was able to pick up a few key items:
* Monster — to open my eyeballs to get over the mid-​day hump.
* Werther’s soft caramel candy — my new favorite candy.
* Bag ‘o chips
Here’s what I liked…
* This is a great little place to make a stop and pick up some mid-​day snacks.
* The parking lot is huge and is great for a full size truck. Most of parking lots in the area are made for small sedans or Mini Coopers.
* The store is bright, clean, well lit, with wide isles. Even though the flooring is a little dated everything is kept in tip-​top condition.
* The service was inviting and friendly. Hugo at the register gave me a complementary «check-​in» and got me a discount. That was a really nice gesture.
* The area seemed very comfortable and friendly to do my shopping.
What I didn’t like…
* Can’t think of anything.
Shopping area = very clean and organized.
Service = friendly (to the greeter at the door to the cashier at the register)
Restroom = clean

I like CVS for their pricing and selection, they have great sales and it’s one of the few rewards programs I actually use. That being said, this location sucks, even though I shop here all the damn time becaue it is so convenient.
They recently changed the entire layout of the store so its really hard to find things. The layout is weird, especially the beauty area. The makeup is always really disorganized. I’ve never seen it neat, just various states of chaos, and they’re constantly out of the same things
I get only 1 prescription filled here only because it is a medication I need everyday so when I need it filled its easier to go to a pharmacy that is 24 hours. However, their pharmacy SUCKS! I mean literally, it is just TERRIBLE! Even when there isnt a line it takes a long time to get your meds, mainly because the pharmacy is so poorly staffed and very understaffed. Sometimes I see cashiers handing out the meds instead of an actual pharmacist!
I recently went to pick up my meds, (Ive ALWAYS gotten a 3month supply of my medicine for $ 10 for over 4 years) and they said it was $ 15 and I was receiving a 1 month supply. I was taken back because they also said there was no prior patient history. Me, who has been going to pick up my meds every 3months for the past 4 years and you have zero record of me ever coming to your store for meds? WTF!!! I even called my insurance and apparently this pharmacy has never logged in any of my information to the insurance company so they have zero record of my meds as well! How do they stay in business?! They dont even have the proper billing records for the insurance companies! I thought this was insane and I am now looking to transfer this medicine to another pharmacy, I just cant shop here anymore. Oh, aside from all this, the pharmacy is very slow, the staff do not know what they are doing, I dont even think there is an actual person there that went to school to become a pharmacist, maybe 1 person at best but I still doubt it.
One time I asked a pharmacy tech if they carried something (an OTC medicine), she
pointed somewhere without saying anything, I asked for her where she was pointing and she rudely told me «it’s right THERE, look where I’m pointing!» and walked away. I found the section it should have been in (she was pointing in the wrong direction), but they didn’t even have what I asked for.
The cashiers are ok, it’s mostly older staff, they’re not rude but they’re not overly friendly either. They greet you but then when you try to check out on your own they start getting in your way trying to «help» but they dont. They make the process so much longer than it has to be, and if you’re in self checkout YOU want to check out yourself, you dont want a staff member pushing all the wrong buttons and scanning your items for you. I might as well go in the line and wait for a staff member to do this!
The only reason I still go here is because it’s open ²⁴⁄₇ and within walking distance so it’s my «it’s 2 am and I need toilet paper» place. I’d rather travel farther to a different location for more serious shopping trips than go here unless I have to.
This place SUCKS, DO NOT shop here!

They are always so polite at this location. I usually come here to pick up prescriptions and I like that they are open 24 hours at the pharmacy so it makes it convenient for me to come after work. The people at the pharmacy are always so kind and attentive.

The pharmacy here is The Biggest waste of time, ever.
They quoted me the wrong price TWICE, but only to find out after waiting 45 min for my medicine.
The final price was more than 3 times what they said!
Then they always have a problem processing my prescription. Three times I go, three times they say something can’t be verified, I go to the other cvs on Van Nuys and no problem.
Also the line is ridiculous, no matter when you come its huge.
I feel like they are disorganized and don’t follow the same standards as other pharmacies in the area.
The other part of cvs (the store) is below average. The employees have given me the «we’re out» excuse instead of looking for the item, and when I went to look… I found it.
For some reason I can never find any of the makeup I need in stock here.

Shame on CVS … This place is as clean as a public toilet… What a disgusting place. Worse management… slow moving employees and overall unsanitary.. what a shame of CVS. The carpet in the back near the minute clinic was filthy told the manager and he said he was busy while in the front of the store texting on his cell. Asked for a supervisor and after waiting 30 minutes next to minute clinic I was told no one was on duty… NEVER COMING BACK HERE AGAIN. CALLING THE HEALTH BOARD TOMORROW MORNING.

This is a review for pharmacy only — I’ve been going to the store for over a year and been happy.
Pharmacy is a different story. I’m very dissatisfied. My doctor keeps sending the prescription over but they keep saying nothing has been registered to my name. It’s so painful to keep returning p the store and how am I supposed to figure out where the glitch is. I’m in pain! Figure out a process that works so the patients don’t suffer from your internal procedures.

This review is for the Pharmacy only.
1) The line to drop off or pick up prescriptions is ALWAYS ridiculously long with usually only one person working the counter. The wait line sometimes stretches an entire isle.
2) The wait on the phone to speak with someone is ALWAYS ridiculously long, never less than 10 minutes and when you do get someone on the line they are rude and dismissive like you’re doing them a favor by using them. No «Hello» or «Goodbye» or any customer service kindness at all!
3) Your prescriptions will never be all complete and there is never an apology just another long wait.
Avoid this pharmacy at all costs! It is a miracle they are still in business!